Haven't heard back from you since I sent you 40$ for a rpg viperblade trigger? What's the deal here? No shipping number. No confirmation email. This is getting ridiculous.
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Haven't heard back from you since I sent you 40$ for a rpg viperblade trigger? What's the deal here? No shipping number. No confirmation email. This is getting ridiculous.
You wont until the item ships, or until Ive exceeded the shipping timeframe I quoted.Quote:
Originally Posted by scottyb9
Orders ship within 5 business(1 week) days from receipt of payment. That was stated in your invoice e-mail BEFORE you made payment. Your order has an effective payment receipt of 5/31/13, as it was received after the end of business day on 5/30. 5 business days from 5/31 is 6/7, tomorrow.
Just needed an update. You weren'T answering emails and your pm inbox is full. Communication would have prevented frustration
No update to give. It will ship as originally stated in the original e-mail provided.Quote:
Originally Posted by scottyb9
Then reply back to my email and say that. C o m m u n I c a t I on
I just refunded your payment Scotty. Thanks for the interest, but Id rather not do business with you.
Probably the best business move you ever made
Definitely an easy one. Your only e-mail request after payment stated by you "Please let me know when the item ships and provide a shipping number. Thank you".Quote:
Originally Posted by scottyb9
I belive that is all you need to send him in an email replyQuote:
Originally Posted by RogueFactor
But I guess you are too busy trying to manage all the traffic on your other site to send an email
I have more business than I have time right now. With how Ive seen other "dealers" making customers wait 3+ years for their pre-paid stuff while sellling their wares on eBay, my system of having items in stock and being able to ship within 5 days works just fine and has since I started over a decade ago in 2002.Quote:
Originally Posted by Redic
LOL why do you still do business here? Just because the new guy was impatient and you were to busy to reply to a mail.Quote:
Originally Posted by RogueFactor
Then again I guess no business is better then any business?
WWTD....whatwouldtunado
Scotty post a want to buy thread in the sale forums here or go to bigevilonline.com or contact Tunaman. I am sure you can find a trig to meet your needs.
The consumer demands it, just that simple. I mean it when I say I have more business than time.Quote:
Originally Posted by Beemer
By all means though, anyone who cant wait 5 days please feel free to e-mail Tunaman. tunaman5@verizon.net .
I have bought multiple items from RogueFactor and all have been high quality and delivered within the time quoted. I can understand being concerned about a seller not returning emails quickly if they are just a standard forum member you don't know much about but with someone like RogueFactor with a well known reputation you can rest assured you are getting what you paid for.
Beemer. Are you catching the part that the customer did get the rundown in email on how it would work before payment? And that there was still one day left before he should expect to have gotten an email with more info. Me. I'm impatient at times. But I try to make fallow ups in week intervals. Especially when I've been given an email stating up to 5 days. If I expect or want more than that I would state it. But as rogue also pointed out. He did not ask for any special dealings. Just hopped on here. Got the answer he wanted. And STILL complained. Some customers business just isn't worth the headache of dealing with the customer. Once he got the info here it should have been a thank you. Sorry I'm impatient. I don't mean to be a pain. But that wasn't the case.
I'm not trying to bash or defend either party involved. But the deal breaker for me would have been the continued complaints after getting the info I was after.
Also tuna isn't always quick to reply either. These guys have lives. 10 dollars in parts here and there are not footing there bills.
First off... If you have to state in a thread anywhere "I am not bashing or defending anything" well I hate to break it to you... You are doing both on multiple points here PAL... I on the other hand am not apologizing for any of the following. My history is well known to those who I care to socialize with and respect!!Quote:
Originally Posted by blackdeath1k
Regardless on what your personal opinion here is... I will give my two cents just for the $hits and giggles...
No matter who you are or what you business you are in sometimes people need an answer to even the most mundane stupid questions. Sometimes they even need to be told how to wipe their own asses.
Roguefactor should have just softened his granite heart and found his balls out of his woman's purse to break his own 5 day communication and shipping policy in order to actually provide costumer service...
And on that point Why The Fruitcake does it take five days to ship something that we all know can be done in 5 minutes with a print out on USPS.com and dropped off with the mail man the next day. No person in the world has enough business to really put forth such anti costumer archaic policies you are maintaining here. It is a digital age with needy clientele.. Either evolve your policies or you will fold... end of story...
~Steven
lasrsktr. Sorry you feel that way all the way around with my post. Although you do have some good points here. I'm guessing you don't know any more than I do with how many emails were sent. Or how much time was given for a response after they were sent? If you do. It could change my outlook drastically. I still come back to the posts that appear to still be jumping down Rogue's throat after he had replied. Them lead me to believe not much time was given to reply. As for business. We all Handel it differently. I'm guessing a 5 day window is so he has a breathing room. Some days less. But a guarantee of 5 days. Or maybe he does all his shipping one day a week for ease. Idk. just throwing guesses out there. But most likely no one except the 2 parties involved know the whole deal.
Regardless , it's a shame the New Guy didn't get the trigger he wanted
I agree,Quote:
Originally Posted by maniacmechanic
pm what you are looking for.
I may have it..
im very limited in what I have though :D
Thats the whole point. Yet Rogue is supposed to be an AGD DEALER and A STAND UP MEMBER of AO. Ya right.Quote:
Originally Posted by maniacmechanic
Thats how he treats a NEWER member HERE.
The OP probably didnt even pay attention to the terms. Just excited and IMPATIENT to get his product. That makes him wrong??? Way to make an impression Rogue. Any good business man knows the customer is always right.
A quick reply to his mail would have avoided this Thread.
If you are THAT BUSY with no time, why do you still have sale Threads HERE??????
You just removed any doubt I had. You have no class.
Heck folks around here are making threads at least twice a month about Tuna contact and orders. He always jumps in humbly with class and says sorry, mail me again been busy will ship ASAP. NEVER would he say screw you I refunded your payment. Have a nice day.
Quote:
Originally Posted by maniacmechanic
haha...no worries on that man...i hooked him up with a Talon Trigger that was actually tha trigger the M90 frames were sold with.
sold it to him Saturday and he received it Yesterday! ScottyB is a Kool Kat in my book man...he was just excited to be getting a nice trigger for his new frame!
Wow, this reminds me of old times. Now all we need is for Cyberave68, Jay8541 and Triangle to stop by.. I would add Mongoose to that list but I doubt anyone could pull his mouth off the bong long enough to get his attention...
Props to you good sir! This is what this community is all about. :cheers:Quote:
Originally Posted by need4reebs
Quote:
Originally Posted by BigEvil
haha i try man...hes happy so im happy ya know?
Wow this Guy took the words right out of my mouthQuote:
Originally Posted by Beemer
Me ,...the way i was raised,....quick e-mail saying " remember what we discussed ? i can only ship on such&such day & time ,and because that hasn't happened yet,......you haven't heard from me .So with that being said ,i will let you know as soon as i get track # in hand"
or something along those "diplomatic lines"
simple as that
Another way of looking @ it "objectively "
Anyone here ever order something and as soon as payment is dropped ,its like all you here is wind an tumble weeds ,.... your like "hello" ?
now your mind wonders saying " Hmm do i get ready for another p.p. dispute ? ( because we all know ) the earlier you make a dispute,the better your chances
I could be totally wrong ,but thats how it seems to me . Just sayin :D
I just misunderstood his (apparent) fast written email. Then I emailed him and didn't receive a response for a few days. 6 days (maybe not business days) but 6 days went by and I didn't know what was going on so since he wasn't answering my email and his pm box was was full as it seems to always be I had to post a thread to get his attention. Then it appeared I was getting a snotty attitude from him and trying to make me feel stupid as oppose to reassuring me in a friendly manner. It's ok reebs hooked me up with a nice trigger that I'm very happy with and I won't ever buy or recommend products from rogue again. Good customer service keeps me coming back. He lost a potential good customer and I still got a nice trigger.
Thanks for everyone's concern and CUSTOMER support
There are quite a few of us who have learned this lesson over and over again...Quote:
Originally Posted by scottyb9
Visit www.Bigevilonline.com for a good group of guys and true pillars in the automag community.
~Steven
See now. This changes my outlook on everything. Sorry I was hesitant. Just comes from being sceptical until I have enough info to make an educated opinion. And I'm glad you got a trigger you like.Quote:
Originally Posted by scottyb9
I cant thank you all enough, both those who support the way I do business and even those who do not.Its these threads now and in the past that provide me with new customers who understand and appreciate the way I do business. Ive done little advertising for the last 5 years, and for those that have recently placed orders as a result of this thread, I thank you for recognizing the honest and up-front service I provide. And I really appreciate those that take the time to read and understand that all our time is valuable, which allows me to give you the best prices AND service quoted.
Unlike other dealers, this allows me to keep my items in stock instead of pre-orders and I dont take your payments and make you wait for product beyond my shipping timeframes. By all means, go to other dealers who provide the service that suit your needs and desires. I will continue to provide the service I do as a result of the business, feedback and continued support I receive.
Let this be a lesson for everyone. What's the lesson you ask?
"Read and understand the terms of any agreement -before- you sign or agree to it."
Had this been done, there would have been no issue.
So basically, from a business stand point, "rules and regulations" > customer serviceQuote:
Originally Posted by RehKal
I can tell you that, as a sales person, following the same reasoning will not lead you very far in business.
I've never dealt with Rogue personally but I have been around AO for a while and have seen things like this one come up every once in a while, can't say frequently but it does come up. Now, my intention is not to bash him or anything like that, but, the situation does make me wonder why this continues to happen? We can say that people are just dumb and the new generation just do not like to read and follow directions, and in actuality be partially correct, however, that is the new consumer of "today". Do you get with the times or quit being in business to prove a point?
Never said only one party involved made mistakes, simply stated exactly what I wrote.
The rules/service thing might hold true for a large business or a chain of stores, but I've always felt that small business, custom shops and manufacturers of niche products play by a different set of rules.Quote:
Originally Posted by Psycario
On the one hand, big businesses tend to have a huge staff, high and consistent sales, and large inventories - there's always someone to hold the customers hand, be it at the store or warehouse, or at the end of a 24/7 hotline... sales are high enough let a few freebies slide in the name of preserving the companies good name. On the other hand there's always some corporate guy breathing down the managers neck, so even though 95% of the time issues arise from customer idiocy or outright fraud, the threat of losing your job vastly outweighs the penalty for giving away free crap to shut people up, and it's easy to chuck your employees on to the fire. Nasty byproducts of the dumb consumer who doesn't take responsibility or follow directions.
With a small business, especially one that caters to such a niche market, you're often dealing with a one or two man operation. It's not uncommon for them to keep odd hours, field phone calls only during those hours, and ship products or answer emails at a specific time/day of the week. Some weeks you get a dozen orders, others you get none at all. It's foolish to approach a small business the way you would a Best Buy or in this case a place like Compulsive Paintball; it's not to say that one is better than the other, but they do have different expectations as to the level of service that cater to the needs of different sorts of people. People who expect in-depth product knowledge and product quality will not sacrifice that for a 24/7 hotline and a stuffed shirt with a pocket full of "we're sorry" giftcards.
I'm not going to throw my $0.02 in either direction here... I've customers who don't pay attention to the shipping/delivery date, and customers who have made a public stink after an unreasonably short period of time, and that can be frustrating. At the same time I've spent weeks hunting down vendors online and in real life to sort out issues, and received shaky instructions or poorly written and not easily deciphered details and instructions. For what it's worth, in the month or so that ScottyB has been a member, this is his second thread in which he's had an issue with a sale and been "ripped off". I know I have seen a few threads over the years in which people perceive RogueFactor to have offered less than satisfactory communication or service...
Just to inform, I'm a grown adult. Been playing paintball for over a decade since I was a kid. Just recently got into automags. Missed the good old fashioned bolt and spring, no electric required. And once again customer service is key! Regardless of whether or not I read or misinterpreted his email which in my opinion was poorly wrote, if a customer has a question or concern you answer it with kindness and to the best of your ability. It doesn't matter what kind of day your having or how many emails you have, it's your job in a sellers world to provide customers with good product and the best customer support you have to offer. This lacked highly and for that same reason is a result of what happened here.
And drizzle fry is right, there are some shady people out here online. And I've been ripped off by people like kusokow. I don't know rogue or about him or his business. I'm just getting this knowledge through people on AO and through this experience. So far I'm not impressed with some of the scamming that is allowed to go on throughout this website. paintball is my get-away and for most it's the same way. I had a poor experience here so my defensive was up when making another transaction. Just hope that some of these scammers see their way out of this community brought together by the sharing of a similar passion. We don't need people like that ruining it for the ones who love the sport and this particular breed of weapon. I'm not implying rogue scammed me in any way.... He just had poor customer service.
Frizzle fry**
Scottyb9 maybe your expectations of people are too high. Unfortunately I would not think that rogue could make it off of his paintball business alone. That being said I am sure he also has another job and a family that takes much of his time as well. I also looked into your feedback with kusokow and it also has an issue with shipping time. I do not know exactly what went on here but I will say most people have lives and don't always have time to make it to the post office before it closes until they have a day off to do so. I am not trying to bash you but you have been on the forum for a very short time and have already had trouble with some members that have been around for quite some time. Please don't take this the wrong way it is just an outside perspective.
I understand your perspective. Kusokow informed me he would ship the day money given or the next day. Then 2 days later he told me he shipped and he didn't actually ship until that following day. 3 days later. Then when I received the package it was just a valve. No carrier or other internals and no level 10 bolt which was part of the deal. The kid blatenly scammed me, no question about it. Didn't resolve, didn't try to resolve, no negotiation. And as far as rogue goes, he considers what he has going on a business. Everyone's got a life outside paintball. I'm simply stating that if you run a "business", costumer service is an expectation for the consumer. That is all. I'm honestly not to worried about it. We didn't make a deal and its probably better that way. My expectations are only that a deal is fair meaning both parties get what is intended and can be happy about it. unfortunately there are people who don't play by certain morals or standards and its unfortunate. I'm really over it, **** happens.