Ok here is what happened. I have given up on them answering me again on it...
I placed a small order. One item was a tank cover for my new tank. Needed a 68ci but accidently clicked the button for 48-51 and did not notice it until I hit the send thingie. I noticed it as it was flashing off the screen. I said Oh No! (something like that) So I look up the customer service email and send them a email describing my mistake and send it to them. Right away. Withing a minute! This was a 3:27 PM their time on Friday. Just as I send it the confimation email comes in from them. So I hit the reply on it too. It shows its going to the same customer service email addy I had just looked up so I reply to it and explain the problem again just in case. No response all weekend. Monday I get a shipment confirmation from them and guess what! Wrong thing is still on there! So I emailed em again. Much later they come on with a "well we must not have gotten your email because you didn't send it before we processed the order and..."
Let me sum up for you what they pretty much were saying in that one and only email:
"Dear customer BS, please call our people and they will give you a way to spend more of your money getting the thing we sent you wrong back...but we might have to charge you more to do it and you might have to pay again for us to ship you the darn thing you wanted in the first place and told us three times what you wanted and that the order was wrong and it needed to be fixed before we shipped but we ingnore it and didn't read our emails and sent you the wrong thing after all and so now for you to get the right $16 item it will cost you about like $30 by the time we get done screwing you for every last cent we can and ruining any possible future business we might get from you and knowing full and well you will trash us all to heck now to everyone you know and so we will in the end lose hundreds of dollars for screwing you over for a $16 item that we could easily have sent right the first time and/or fixed by sending you out the right thing and appologizing for not being diligent in checking our customer service email and since we are now ignoring and not responding to any of your future emails this is just our tough luck and yours because we treat everyone like crap after we get things ordered shipped out because we do not like to deal with problems as its distastefull to us so we just ignore them after the first excuse is not enough and we thanks for your business"
So that is sort of what he said...I am reading between the lines.
Customer service? Hardly! They refuse to respond any more to me. I have not heard back anymore on it. None of my emails was rude or threatening in any way. But as to orders...It seems they do not even check their emails before blindly proceeding to fill them so if you make a mistake you are going to have to live with it. Another example of someone wanting to do an online business but not wanting to put the effort into doing it correctly. So I now have no 68 cover coming but I got a 48-51 I can sell ya cheap! Its not worth the money to ship it back and pay a restocking and then pay their high shipping (over $8 minimum) for a $16 item. So I will just pay more for one localy and not do business with them again. I would have had they offered to meet me half way. At least be aware that you cannot make a mistake with them and expect them to correct it after three days of trying and a few more after they shipped to reach some kind of compromise. They just do not want to hear from you after the order is placed. They got the money so why should they? That's the kind of attitude I got anyway.
Oh and thanks Mike Massey of Painballgear.com for answering one email and then brushing me off. If any of you would have answered the first two none of this would have happened
So the moral of this story is DO Not order from PB Gear and make any mistakes. You will pay for them because they don't bother to give you any way of correcting them that will work. Nor do they seem to care if they do.