AO,

If you ordered the LVL10 kits and haven't received them yet we appologize. During this LVL10 beta test we completely rolled over to a whole new software package that we have been working on for over a year. This was one of the major "to do's" on my list if you remember.

The new software required everyone to learn new procedures etc. and caused screw ups and delays throughout the month. Because of this your orders got out of sinc and were not neccessarily filled in the order they were placed. As an example, we were out of LVL10 kits so the front office did not bother to enter the orders until they were in stock. The new software didn't see the orders so it didn't tell manufacturing to build enough. We are not used to how this new stuff works yet but are getting up to speed quickly.

As of now I THINK we only have a few orders left to fill. We are building more kits tommorow and should have everyone's out by the end of the week.

Thank you for your patience, we are trying very hard to make things better for everyone concerned.

AGD