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Thread: Help Me Out, Guys - Online Store

  1. #1
    Join Date
    Sep 2001
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    Babylon 5
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    Help Me Out, Guys - Online Store

    On every invoice for orders from our online store, I put a note giving the customer number and asking the customer to put that customer number in the store's order message field on any future orders.

    To date, about 3 people have actually done that.

    What happens too often is, one time a customer gives his name as Michael and the next time as Mike, and I wind up setting up the same person with two different customer numbers.

    So PLEASE - if you get an invoice, READ THE NOTE and note down your customer number. In future this number will also be used for Return Authorizations. It's YOUR unique Airgun Designs customer number!

    Thanks,

    Marcia

  2. #2
    Join Date
    Nov 2001
    Location
    NorCal
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    4,772
    Marcia,

    This is what my invoice said:



    Thank you for placing an order with Airgun Designs today.
    Please allow 2 to 5 days for your order to be processed
    and shipped. For faster checkout in the future please
    retain the following username and password.



    USERNAME: Larryxxxxx
    PASSWORD: xxxxxxx

    x's are "replacement" characters, of course. I will include the user name next time. How's the back?


    Hey Hitech your starting to sound like me! - AGD
    Hitech is the man.... - Blennidae
    The only Hitech Lubricant

  3. #3
    Join Date
    Aug 2002
    Location
    New Liskeard, Ontario, CANADA
    Posts
    498
    Can you now sent to Canada?

  4. #4
    Join Date
    Oct 2000
    Location
    Where the Mt. Dew flows like wine
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    1,655
    I was one of those 3!
    I have a little post-it note on my comp with my AGD info.
    "Lancexxxxx
    xxxxxxx" so I have it on hand when I order.

    Easy.


    Super Moderator at Pbreview.com

  5. #5
    Join Date
    Sep 2001
    Location
    Babylon 5
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    418
    Sorry - I'm not talking about the confirmation sent by the store, I mean the invoice that actually comes to you in the package with the products you ordered.

    No, we still cannot ship to Canada through the store. Software limitations - sorry!

    Marcia

  6. #6
    Join Date
    Feb 2001
    Location
    Waterford, MI
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    Originally posted by AGD-OfficeGal
    Sorry - I'm not talking about the confirmation sent by the store, I mean the invoice that actually comes to you in the package with the products you ordered.

    No, we still cannot ship to Canada through the store. Software limitations - sorry!

    Marcia
    Maybe you should include it on the confirmation email. Or make a login on the store that will include the customer #, fill out the address and allow you to change personal information.
    I personally never read the invoices except to check the price and items. I've have had you guys give me my customer number over the phone a few times and to this date still don't know what it is.
    You are the Wormtongue of AO.~bofh

  7. #7
    Join Date
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    NorCal
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    Originally posted by AGD-OfficeGal
    Sorry...I mean the invoice that actually comes to you in the package with the products you ordered.
    Gotcha. I'll look at it when it comes today. Thanks.

  8. #8
    Join Date
    Aug 2002
    Location
    New Liskeard, Ontario, CANADA
    Posts
    498
    Yeah i know Marcia, this is Casey, whom you sent the video to. you should get the new software to allow Canadian customers to get products that the stores here do not have.

  9. #9
    Join Date
    Sep 2001
    Location
    Babylon 5
    Posts
    418
    1. There is no way to include it in the confirmation email - two entirely different systems are producing the confirmation and the invoice. The AGD Customer Number is not assigned until I receive and process your order. The only time-effective way for me to communicate it to you is on the final invoice itself.

    2. We are awaiting an upgrade to the store software but I'm not sure if it's going to make Canadian shipping possible. And remember, sending product UPS to Canada means you, the buyer, would incur heavy Customs charges. When you place an order from Canada by phone, usually we can ship to you by postal service where Customs charges are less. So even if the store could calculate Canadian shipping charges for UPS, would you want it to?

    Marcia

  10. #10
    Join Date
    Aug 2002
    Location
    New Liskeard, Ontario, CANADA
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    Well i am not saying that i would constantly oreder from the US, it is just that some items you cant find here in Canada and then we have to resort on buying it from the Manufacturer. i know how much it costs for shipping to canada from the US. why can't they just get along and send things free

  11. #11
    Join Date
    Nov 2001
    Location
    NorCal
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    Originally posted by AGD-OfficeGal
    And remember, sending product UPS to Canada means you, the buyer, would incur heavy Customs charges.
    I thought Canada was part of NAFTA? They are not?

  12. #12
    Join Date
    May 2001
    Location
    Iowa
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    Not to be critical or anything, but it sounds like you guys are using a B2B solution for B2C commerce. With something like a B2C e-store, you would expect to be able to just drop an item in a cart and go from there.

    Are you using the same back-end for your distribution channel as well? Because treating an end-user in the same way as a distributor doesn't seem like a good idea.

    Is there any way of removing the burden from the customer to enter their account number? Perhaps a quick log-in page to the store that retrieves the user and their account number and automatically populates it?

    Just a couple of thoughts.
    <---Should be banned for circumventing the cuss filter.

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