AGD's Relply to the Wait on Xmags (long)

[cphilip]

Oh no I would not hold you to it if one came up like you wanted. But since I know you thats why you sit on my top three unit only preorder list. But heaven forbid you pass one up. I would expect you to grab it. There would be no hard feelings at all. These things are too hard to get to pass one up. And I would feel awefull if the one I ordered for you came back from anno all screwed up. So that is why I keep it open till I get the call and reconfim. I can move on down the line if need be.

But you guys are getting the idea now of what the dealers are dealing with with these? Uncertainty. And speculation. But its all good!

[Recon by Fire]

The general consumer expects to have prompt service when paying for it. Both sides are reasonable in their expectations. Maybe AGD could also look into a shorter wait list for those customers who prepay for them.

Until then I will just wait patiently on "the list".

[dmonahan]

My complaint is not that you have to wait for one. But that before I shell out $1500.00 on a marker I would really like to see how it works. I'm only play tourney's. Before I bought my Chipley they let me use it for 1/2 a day in Seattle. I have only seen 2 X-Mags on the west coast and have never got to fire one. Sitting at a store and firing air through a marker will not make me buy one. Heck I can cycle a electric spider fast in the store. I love AGD and the product but I wish I could get my hands on one to try a couple of games with. So I know if the marker fits me or not.

[Kevmaster]

Dirty...not to get personal...but you had one on preorder through me....i couldnt contact you and you wouldnt reply to my PMs and emails...so i dropped your Xmag...Coffey ordered one at the same time and his is at Anno right now

[MantisMag]

Re: AGD's Reply to the Wait on Xmags (long)

Originally posted by AGD

lmao!

[Frank (the spank)]

In response to none of them sold here in northern CA..

Well... YEAH!

You introduce a new gun that costs more than other proven guns and you expect them to sell out the next day?

The Xmag has built up a rep now and more and more people want them. Every review I read says it is simply the best.

Rome wasn't built in.... one day.. or something. :)

But still not everyone lusts for an Xmag, so.. make more.. sponser more BIG name teams.. THEN people will throw away those Timmys and E-Blades.. people need to SEE that it is the best, not look at pictures and read rumors "oh it chops.. they dont have any range.. they are made from aborted featuses.."

People need to see it in action, you need to win the hearts of the shop owners that all the kids idolize so they will beg mommy and daddy for one of them. It seems no one knows the performace of the E-Mag and Xmag.. to them it's a Classic with an E-Grip and nothing more...

I liked what Tom said.. made total sense.. but the simple fact is.. mags are not in favor. I never have people bash my E-mag, they just go "thats cool" "Neat" "Nice.." and thats about it.. they are set that E-Blades and Timmys are the better guns.. even though they have never picked up an Xmag.. and it's kinda hard to when there isn't any hanging on the wall.

I totally understand what Tom was saying.. it's a catch 22... like he said.. we just need to wait.

[hitech]

Originally posted by AGD

This is just the wrong place to listen to for product demand. It is REALLY easy to post an anonymous message on a forum claiming that you just have to have something. That might actually translate into sales. It might not.

Originally posted by AGD
So AO I have to come here every day and read the gut wrenching complaints

Originally posted by Miscue
I have to wonder if the desire for the XMag is mostly a style issue... as it has more features but does not improve the overall functionality of the already solid EMag.

[jaylock33]

understandable

AGD quality - waiting still =

[Star_Base_CGI]

As someone who is out of work and living in a bad economy.
I feel that the fact that I can not afford an Xmag nor desire one prevents me from criticizing.

Id have to say if just anyone could start a buisiness and make it work, than everyone would be doing it. The fact is most companies fail the first year. Cutting lawns and fixing computers is easier said than done. You can find computers to fix. People will demand service. Getting paid a decent wage is another story.

Tom is just saying what everyone in buisiness has been saying since 1980. That having more stock in the building translates into more overhead for his company. Is that loss or taxable stock? 1000 roller triggers at $10 each would be $10,000 of non movable merchandise.

However, knowing Tom seems like a decent guy, trying to live his dream and coming here reading complaints makes me sad. The number one complaint I read, is that people have problems with Mags get discouraged and sell them. This puts alot of Auto Mags on the market. So Im not sure if they dont want to send them in for service or cant read the technical notes on the valve I just dont know.

The second problem I have read is people are having trouble ordering Xmags. Again I dont know if a deposit is not required and how the waiting list works. It would seem fair to ask for a deposit to get on the waiting list. Since the deposit would cover manufacturing and the rest of the payment would be Toms profit margin.

I dont know. My main problem these days is everyone says get a job. You go out and apply for jobs and hope someone hires you. You just cant get a job. If you have money you can get a degree, or food. You cant really buy a job though. If you have money you can start a buisines but you cant really pay sonmeone to hire you. Unless in the long run you go work for Mary Kay Cosmetics and thats not really cool if your a guy.

From my final perspective though it comes down to Supply and demand. AS long as Tom has less Xmags than people are buying hes okay. If tommorow people stoped Buying Xmags and he was overstocked than he would have a problem.

[Remington]

Mr. Kaye -

I must say that I for one am extremely happy to be one of the many proud owners of one of your products. It gives me great pleasure to be able to walk out onto the fields of play and look around at other people's markers and think to myself, "Wow, I own the best marker money can buy!" I look around at other people, sometimes new comers to the sport, sometimes returning veterans and more often than not, one or more of them has a problem with their marker. It gives me an incredibly good feeling to know that I can almost literally chuck my E-mag into the trunk of my car and not worry about anything happening to it.

I am proud, no, honored, that you take the time out of your everyday life to make an appearance on these boards. I know of no other place in paintball where you can talk to the president of the company, as well as other great people from the paintball world, and talk about industry, the sport, and other things.

I have learned from watching my dad run his own business that it can, at times, be very hard to fill orders that are specific to a customers needs. The fact that you do this and go beyond is nothing short of extraoridinary. In closing, I'd like to ask that you keep doing what you're doing, and despite what AO or anyone else may say, do what you think is best for your company, and not that of what the customer feels is necessary.

Sincerely,

John D.

[Jonesie]

Well I gotta say, in three years as an AGD customer I have had one problem. The order with my ULE body. I got a shipment notification email today, so my thread has been deleted and all is forgiven.

If you passed on an X-Mag and got something else, that's your mistake. I found an X-Mag and JUMPED on it! ZERO hesitation. :)

Dave

[TheBigRaguPB4L]

Is it me or is he really pissed and he's just not trying to blow up on his most loyal customer base. Not that he doesn't have a right to be. I'd be pretty pissed if i bent over backwords to appease everyone and 50% of the time, they were complaining. But it's not like he could single out who they were because that would be unfair. He also coudn't generalize because most of us(the reasonable ones) weren't complaining about it like alot of the others were.

I think Tom Kaye is a man with the most patience i've never met. Or have met. If i were him, i would have sold this forum long ago. I think at one point, AO was nothing but beneficial. Lately, i really believe it's done nothing but hurt him. On the other hand, he was the one trying to get more and more people to come here.

Lastly, I have nothing bot appreciation and respect for Tom Kaye and AGD. They're the one company with sensibility and actually care about their customers to the best of thier abilities. That, however, i think is the biggest problem. Business is business. You spend to much time trying to make everyone happy, and you can't run your business. I truly hope that in the end, it doesn't ruin the only paintball company worth buying from.

[jayloo]

Tom...I am in awe. Your post answered a lot of questions and put to rest many rumors and speculations about AGD and its timeline.

I shoot nothing but AGD products because I KNOW they are pure QUALITY....nothing less.

[spacedtedybear]

I say we automatically put all the posts made by people who **tch and moan about the long wait for X-mags and put them into one single thread so that the moderaters can edit their posts and make them look like impatient
, and ungrateful SOBs.

[JT2002]

tom, i needed to ask you. when were the thousands of roller triggers made? all i remember is that one day i came on AO, heard bout em, heard you say you made a few batches, then suddenly they dissapeared. i was very interested in ordering one for my timmy, but i couldnt find it anywhere. i am in no way meaning for this to be a flame, but i was just thinking bout that. hrmm, got any roller triggers lying around?


oh, and anyone looking to buy a great condition tricked out classic timmy? (Seriously! pm)