lopxtc
09-04-2003, 08:30 AM
Okay all gotta vent ... paintballgateway.com is hands down the most horrible experience I have had trying to order pball gear.
I place an order on Monday the 25th for a dye 45ci Rhino Cover and a macro-line kit, and get priority shipping since I need it that Sunday the 31st. They call that evening to say that they dont have black and would I like a different color. I though well that was nice of them to call, and I ask again to please make sure I get it by Sunday. Tuesday I havent gotten an email yet about tracking or anything so I send them an email asking whats going on ... so I get this on the evening of the 26th;
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Subject: Paintball Gateway Order paintballgate-19213
Date: Tue, 26 Aug 2003 18:40:32 -0500
Message-ID: <010201c36c2b$72bda2d0$d500a8c0@HoJo>
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From: "Joe - Check It Products" <[email protected]>
To: "Aaron Obst" <>
Regarding your order
This order has been invoiced and shipped.
Joseph Alvarez
Check It Products
Sales Associate
714-543-1122
So I am thinking cool, should be here by the 29th at the latest. So the 30th comes and nothing so I send back to him;
Joe,
My order is not here. If it shipped on the 26th with priority it should have been here by now. I either want a refund on the difference in shipping or I will be sending the whole order back for a full refund once it finally arrives.
Aaron
To which he replys;
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Subject: Paintball Gateway Order paintballgate-19213
Date: Tue, 2 Sep 2003 11:43:23 -0500
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From: "Joe - Check It Products" <[email protected]>
To: "Aaron Obst" <>
Regarding your order
Priority mail only goes out once to twice a week.Priority mail is USPS because of the holiday there will be a hold up on delivery.
Joseph Alvarez
Check It Products
Sales Associate
714-543-1122
So he is saying that the holiday that comes after my items has supposidly be in transit for a week is causing the delay. Not to mention that they dont say they only ship orders once or twice a week ... whats the point of offering faster service if you dont ship on a timely basis to begin with???
Well I respond to him;
You told me in an email dated the 26th (attached) that it had been invoiced and shipped. Now I sent another package that same day to California and it was there Friday morning. You cannot tell me that it was delayed for the holiday, that is crap. I want a refund on the difference in shipping or I will be sending the whole shipment back for a full refund. Which amount of money do you care to lose, a few dollar or forty dollars?
Your already losing a customer, I would think as a businessman you would want to keep your losses to a minimum.
Aaron
To this email I have not received a response yet. And today I get an email from them with the tracking number, which when looked up returns this;
Current Status
You entered 0302 1790 0000 #### ####
Your item was accepted at 12:56 pm on September 03, 2003 in SANTA ANA, CA 92735. Status is updated every evening. Please check again later.
Hmm wow that package that was invoiced and shipped on the 26th, has now magically not been shipped till the 3rd.
If there is one thing I dont take well its people trying to lie to cover their own mistakes ....
Well I can say that packaged is getting marked return to sender and the charge is getting contested with my CC company.
Sorry ... had to vent.
On a side note, does anyone know anyplace else I can get a dye rhino cover in 45ci size?
Aaron
I place an order on Monday the 25th for a dye 45ci Rhino Cover and a macro-line kit, and get priority shipping since I need it that Sunday the 31st. They call that evening to say that they dont have black and would I like a different color. I though well that was nice of them to call, and I ask again to please make sure I get it by Sunday. Tuesday I havent gotten an email yet about tracking or anything so I send them an email asking whats going on ... so I get this on the evening of the 26th;
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Subject: Paintball Gateway Order paintballgate-19213
Date: Tue, 26 Aug 2003 18:40:32 -0500
Message-ID: <010201c36c2b$72bda2d0$d500a8c0@HoJo>
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Thread-Index: AcNsK1/yMVOXzraJQNCqJYGDS8hf3Q==
From: "Joe - Check It Products" <[email protected]>
To: "Aaron Obst" <>
Regarding your order
This order has been invoiced and shipped.
Joseph Alvarez
Check It Products
Sales Associate
714-543-1122
So I am thinking cool, should be here by the 29th at the latest. So the 30th comes and nothing so I send back to him;
Joe,
My order is not here. If it shipped on the 26th with priority it should have been here by now. I either want a refund on the difference in shipping or I will be sending the whole order back for a full refund once it finally arrives.
Aaron
To which he replys;
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Subject: Paintball Gateway Order paintballgate-19213
Date: Tue, 2 Sep 2003 11:43:23 -0500
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From: "Joe - Check It Products" <[email protected]>
To: "Aaron Obst" <>
Regarding your order
Priority mail only goes out once to twice a week.Priority mail is USPS because of the holiday there will be a hold up on delivery.
Joseph Alvarez
Check It Products
Sales Associate
714-543-1122
So he is saying that the holiday that comes after my items has supposidly be in transit for a week is causing the delay. Not to mention that they dont say they only ship orders once or twice a week ... whats the point of offering faster service if you dont ship on a timely basis to begin with???
Well I respond to him;
You told me in an email dated the 26th (attached) that it had been invoiced and shipped. Now I sent another package that same day to California and it was there Friday morning. You cannot tell me that it was delayed for the holiday, that is crap. I want a refund on the difference in shipping or I will be sending the whole shipment back for a full refund. Which amount of money do you care to lose, a few dollar or forty dollars?
Your already losing a customer, I would think as a businessman you would want to keep your losses to a minimum.
Aaron
To this email I have not received a response yet. And today I get an email from them with the tracking number, which when looked up returns this;
Current Status
You entered 0302 1790 0000 #### ####
Your item was accepted at 12:56 pm on September 03, 2003 in SANTA ANA, CA 92735. Status is updated every evening. Please check again later.
Hmm wow that package that was invoiced and shipped on the 26th, has now magically not been shipped till the 3rd.
If there is one thing I dont take well its people trying to lie to cover their own mistakes ....
Well I can say that packaged is getting marked return to sender and the charge is getting contested with my CC company.
Sorry ... had to vent.
On a side note, does anyone know anyplace else I can get a dye rhino cover in 45ci size?
Aaron