BigEvil
06-12-2007, 07:52 PM
To my fellow paintball consumers, Tinkerers and Enthusiasts,
Do not deal with Curt Hartung of Kennesaw Mountain Markers (KM2) :cuss:
I hate to be a dick about this, but all other avenues have been taken, all other options exhausted and I am left with little choice.
Here is my situation;
On March 13th, 2006, after several email consultations with Mr. Hartung, I sent payment to him for $127.00 for the purchase of a new KM2 Mini-Morlock board.
(Paypal Transaction ID # 4YL45396N48531234).
After a few weeks when my Morlock did not arrive, I proceeded to make inquiries. Mr. Hartung offered his apologies for the delay, and as compensation for it I was promised a free Halo Cheetah board. I was satisfied with his response. Who wouldn’t be happy at
the thought of a free Cheetah board?
More time passed and still no Morlock OR Cheetah. What was not made aware to me, was the fact that Mr.Hartung was out of stock on this item at the time of my purchase. So basically, I was screwed. Rumors of the permanent demise of the Mini-Morlock were confirmed by Mr. Hartung via email. I was then informed that I would be receiving one of the newversions of the product, called the Micro-Morlock.
Ok, fine I would wait.
Still more time passed.
And more..
And more.
I would make email inquiries about every two months, some answered, some not. Usually the reply would be something along the lines of “Production issues”.
This pattern continued, until TAG Sporz announced the re-introduction of the Predator Morlock boards. For those of you that do not know, Curt is the head designer for all (or most) of TAGs products. So in other words, the items which I have been waiting on for a year were now being reproduced. An email to Curt ensued shortly. I asked if I would be receiving one of the new boards to fill my order, to which the reply was ‘yes’.
Now more time passed, still no Morlock. Word spread on the interned about people receiving their recently placed orders from TAG. Which meant that they were in stock and ready to go. Yet another email to Curt, this time with no response. Finally he gets back to me, asking if I needed ‘just the board or the wiring harness also”. I informed him that I paid for a complete kit, and I expected to receive what I ordered.
Another week or two passes. Nothing from Curt in my mailbox, so yet ANOTHER email Curt then inquires about my shipping address, so I figure I should be receiving my board any day now. I was wrong.
At the time, I was in dire need of a replacement board for one of my markers, so I broke down and ordered one directly from TAG Sportz. It arrived in 4 days.
Now, I was furious about the whole Curt mess. At this point, I sent him an ultimatum; either send me my Morlock kit which I have been waiting on now for 15 months or refund my money. Failure to do either would result in a Paypal grievance, a complaint with the
Better Business Bureau, and this post for the world to see. His next response was that he would send me the board, and drop ship the additional components from
Digikey, since he still did not have them.
As of today, I am still waiting and my patience has run out. I feel that I have been patient,
understanding, and more than accommodating in the situation. Waiting 15 months for something that may or may not ever exist again is absurd. Then to be made to wait even longer once these products were made again is nothing more than a slap in the face and a big F-YOU.
I hate to bring this cesspool of an ordeal into the public arena, but I feel that this is my best
recourse. My chances of receiving a refund via a paypal dispute for an item that was ordered 15 months ago is slim. The BBB is a joke. I consider letting the world know about this problem a great big FYI and public service announcement. I also plan on re-posting this on every paintball forum that I am a member of so the world can see the type of business this man runs, and hopefully prevent anyone else from having to deal with a situation like mine.
Screen shots of the above mentioned email coorespondence can be found
HERE (http://www.putfile.com/scottf72/images/117017)
Thank you for taking the time to read this post.
-Scott“BigEvil”Fertitta
Do not deal with Curt Hartung of Kennesaw Mountain Markers (KM2) :cuss:
I hate to be a dick about this, but all other avenues have been taken, all other options exhausted and I am left with little choice.
Here is my situation;
On March 13th, 2006, after several email consultations with Mr. Hartung, I sent payment to him for $127.00 for the purchase of a new KM2 Mini-Morlock board.
(Paypal Transaction ID # 4YL45396N48531234).
After a few weeks when my Morlock did not arrive, I proceeded to make inquiries. Mr. Hartung offered his apologies for the delay, and as compensation for it I was promised a free Halo Cheetah board. I was satisfied with his response. Who wouldn’t be happy at
the thought of a free Cheetah board?
More time passed and still no Morlock OR Cheetah. What was not made aware to me, was the fact that Mr.Hartung was out of stock on this item at the time of my purchase. So basically, I was screwed. Rumors of the permanent demise of the Mini-Morlock were confirmed by Mr. Hartung via email. I was then informed that I would be receiving one of the newversions of the product, called the Micro-Morlock.
Ok, fine I would wait.
Still more time passed.
And more..
And more.
I would make email inquiries about every two months, some answered, some not. Usually the reply would be something along the lines of “Production issues”.
This pattern continued, until TAG Sporz announced the re-introduction of the Predator Morlock boards. For those of you that do not know, Curt is the head designer for all (or most) of TAGs products. So in other words, the items which I have been waiting on for a year were now being reproduced. An email to Curt ensued shortly. I asked if I would be receiving one of the new boards to fill my order, to which the reply was ‘yes’.
Now more time passed, still no Morlock. Word spread on the interned about people receiving their recently placed orders from TAG. Which meant that they were in stock and ready to go. Yet another email to Curt, this time with no response. Finally he gets back to me, asking if I needed ‘just the board or the wiring harness also”. I informed him that I paid for a complete kit, and I expected to receive what I ordered.
Another week or two passes. Nothing from Curt in my mailbox, so yet ANOTHER email Curt then inquires about my shipping address, so I figure I should be receiving my board any day now. I was wrong.
At the time, I was in dire need of a replacement board for one of my markers, so I broke down and ordered one directly from TAG Sportz. It arrived in 4 days.
Now, I was furious about the whole Curt mess. At this point, I sent him an ultimatum; either send me my Morlock kit which I have been waiting on now for 15 months or refund my money. Failure to do either would result in a Paypal grievance, a complaint with the
Better Business Bureau, and this post for the world to see. His next response was that he would send me the board, and drop ship the additional components from
Digikey, since he still did not have them.
As of today, I am still waiting and my patience has run out. I feel that I have been patient,
understanding, and more than accommodating in the situation. Waiting 15 months for something that may or may not ever exist again is absurd. Then to be made to wait even longer once these products were made again is nothing more than a slap in the face and a big F-YOU.
I hate to bring this cesspool of an ordeal into the public arena, but I feel that this is my best
recourse. My chances of receiving a refund via a paypal dispute for an item that was ordered 15 months ago is slim. The BBB is a joke. I consider letting the world know about this problem a great big FYI and public service announcement. I also plan on re-posting this on every paintball forum that I am a member of so the world can see the type of business this man runs, and hopefully prevent anyone else from having to deal with a situation like mine.
Screen shots of the above mentioned email coorespondence can be found
HERE (http://www.putfile.com/scottf72/images/117017)
Thank you for taking the time to read this post.
-Scott“BigEvil”Fertitta