x-valve warrenty

[xen_100]

So what kind of warrenty does the x-valve have? are you still doing the stars thing? changing it to moons?!? lol. just curious what kind of warrenty comes with this valve, cause the recuded price is not so reduced if you have to pay for your first repair ($45 valve)

[toymyster]

Don't quote me on this, but I believe it is the same warranty they offered on the Reto Valves, like I said, I'm %85 sure!!

[FalconGuy016]

what warrenty is that?

[Dayspring]

AIRGUN DESIGNS WARRANTY PROGRAM

We offer a 90-day limited warranty from the date of original retail purchase. This limited warranty covers some parts, labor, manufacturing defects, and malfunctions. It does not cover abuse such as wrapping the marker around a tree when you lose a game, nor does it cover damage that occurs as part of an accident such as a house fire or hurricane.

After the 90-day limited warranty ends, we have what we call star warranty program. There are one to four stars laser engraved above the serial number on your marker's valve assembly. Each star entitles you to a free repair of your marker.

When you send your marker in for repair, we will drill a small dent into one star and so "punch" it out. After we have punched a star there is again a 90-day warranty to make sure we fixed your marker properly. If the marker still has the same problem it was sent in for, we will fix it again without punching another star, as long as the marker is returned to us within 90 days.

We will still service your marker after all the stars are used, but we will charge you a standard rebuild fee of $45 ($65 for E-Mags), which covers the replacement of soft parts and return ground shipping. There will be additional charges for hard parts such as bolts or sear assemblies. Just as there is a 90-day warranty on repairs done under the star program, there is also a 90-day warranty on rebuild repair work.

PLEASE NOTE:

RTs with serial numbers under 4000 (1 to 3999) are out of warranty and are subject to the $45 rebuild fee. RTs with serial numbers 4000 and up will receive free service until December 31, 2002, at which time all RTs will be out of warranty and require a rebuild fee of $45. We will consider making an exception if our records show the valve has never been in for repair before.

All E-Mags, RT Pros, Retro Valves and Flatlines without engraved stars have the equivalent of 2 stars. We will "punch" the valve to show that a warranty repair has been done on the valve. We are going to begin laser-engraving stars on these valves soon.

Existing Minimag valves have four stars; we will be lowering the number of stars on Minimag valves to two.

THERE ARE EXCEPTIONS to our warranty service policy:

*
We will not perform any type of service on a marker which has been reported stolen according to our company guidelines.

*
We will not perform any type of service on a marker which has no serial number. We will not perform any type of service on a marker if the serial numbers on the valve body and the regulator body of the valve assembly do not match. We will contact you to offer the Valve Exchange program or the Go Retro program.

*
Level 7 updates and cracked power tubes will no longer be handled at no charge. If you own an older valve (below Level 7) or you have a cracked power tube, you may purchase a brand new valve with warranty under the Valve Exchange program or the Go Retro program.

*
We no longer provide free warranty service for older Classic, 68AutoMag, and Minimag valves without stars located on the valve. If a starless valve comes in (this includes valves with stars but have aftermarket reg halves which include ANS Phase II regulators, PMI Perfect Charger regulators, Diamond Labs 8-hole mod regulators, and etc.), we will contact the customer to arrange payment before beginning repair work. In other words: No Star, No Warranty. We will consider exceptions for valves where both halves have matching serial numbers and our records show the valve has never before received repairs.

*
Airgun Designs’ markers equipped with the E-LCD Boo-Yah or Centerflag’s Hyper Series Frames WILL NOT be accepted at the factory. If you want us to repair your marker, your aftermarket electronic trigger frames must be replaced by your stock frame. Any marker with an electronic trigger frame will be repackaged and shipped back to the customer without any work being performed on the marker. NO EXCEPTIONS!! Also, Diamond Labs or Dye frames invalidate the warranty and will require a $45 rebuild fee. Benchmark and, of course, our own Intelliframes will not invalidate the warranty if they have not been modified.

*
We will no longer fix markers for free either under the limited warranty or the star warranty if the marker has an aftermarket part and/or accessory that causes a problem. Some examples of modifications and/or parts that can cause problems include:

a. painted mainbodies
b. two finger triggers (other than our own)
c. wooden grips
d. aftermarket valve assembly parts (automatic rebuild fee)
e. aftermarket o-rings and seals
f. aftermarket bolts (especially Venturi bolts)
g. aftermarket on/off assemblies




* MicroMag bodies and SmartMag bodies are not made by AGD, though we do make these valves. If we determine that the body is causing the problems, a charge may apply. There is no warranty against leaks caused by Black Box modifications (SmartMag). Both of these products will be evaluated on a case-by-case basis.
* Splash Kits (usually found on SmartMags and mags with Eclipse modifications) may cause the repairs to be subject to charges.
* In many cases, aftermarket accessories such as barrels, expansion chambers and grip frames do not cause a problem and will not void the warranty. Many aftermarket parts and accessories are available. We have no problem with aftermarket parts being installed in our markers. However, please keep your stock parts on hand and replace them first if you have problems with your marker. If we determine that an aftermarket part is causing the problem, the repairs will require at least the $45/$65 rebuild fee.





And finally …

* Please do NOT send any barrels or air systems or other removable accessories with your marker unless specifically told to do so by our Tech Department. Airgun Designs is not responsible for any accessories sent to us along with a marker and not necessary to the repair.
* Customers and dealers MUST call Airgun Designs to obtain a Return Authorization (RA) number before sending any marker, valve, accessory or part to us for repairs. Any product coming to the factory without a Return Authorization number will be shipped back to the customer. NO EXCEPTIONS!!!
* This warranty policy is subject to change or update without notice.




Other Products
Warp Feeds have the same 90-day limited warranty as markers, and after 90 days have expired, repairs are considered on a case-by-case basis. Modifications may invalidate any warranty.

Intelliframes are the same as Warp Feeds.

E-Mag Conversions also have the same 90-day limited warranty. After that, the warranty goes with the valve - that is, if you convert a Classic with a one-star valve to an E-Mag, the converted E-Mag will get one free warranty repair, subject to the exceptions listed above.

ANY modifications made to Flatlines will invalidate the warranty.

[xen_100]

I have seen that before, but it does not address the x-valve in particular. are they going to use the same "stars" system as before, or are they going to a 90 day only warrenty?

[Hexis]

That's cute. So the Minimag I bought with a lifetime warranty now has none.

[billmi]

Originally posted by Hexis
That's cute. So the Minimag I bought with a lifetime warranty now has none.

Airgun Designs never had a lifetime warranty on the Minimag.

They have they used to make a habit of repairing out of warranty items free of charge - that's going the extra mile as far as customer service is concerned. However that's not the same as a lifetime warranty. The warranty materials with the gun say 90 days.

Even after they changed by cutting back the free out of warranty repairs, AGD further extended their warranty program by adding the star system, and even now they do repairs for free at major tournaments, regardless of warranty status.

See you on the field,
-Bill Mills

[Hexis]

Yeah, you are right. It was not written, just implied.


We no longer provide free warranty service for older Classic, 68AutoMag, and Minimag valves without stars located on the valve.

This clearly implies that free warranty service was the norm before this change was made.

[billmi]

Inferred (means it came from you) not implied (came from them).

They used to supply free service on out of warranty products sent in to them. Now they only provide it at special events like large tournaments.

All they promised when they manufactured your gun was to service it for free when it was under warranty.

They gave you more than that - for a period of time they serviced out of warranty items for free. That seems like something to be thankful for, not complain about.

See you on the field,
-Bill Mills

[Hexis]

I infer from that statement that the warranty policy has changed. That does in fact mean that the statement implies the same. It is my opinion that the new policy is in fact a worse policy for me (and other old valve owners) than the previoius policy.

If the only warranty ever honored was the original 90 day warranty, by your logic the current warranty policy should cost more. Since the older valves didn't have more than a 90 day warrenty, and the new ones have a 90 day, plus the stars. However, this would contradict the wording in the current warranty policy that states the costs have been reduced by implimenting the current policy.

The only logical conclusion that can be made is that the limitation of warranty to the number of stars has reduced the libability of AGD for warranty work, not increased it. Now that trend has continued to cut off support for older non-star valves.

I see in no way how I should be grateful for this. However, I will learn from it. I will insist in something in writing next time. I have also learned that AGD likes to change policies over time.

Not that it really matters to me that much. The only time I had to send a part to AGD for service I was very unhappy with the results. I was treated rudely on the phone, it took weeks longer than promised, and when I got my valve back, I had to rebuild it to make it work correctly. I don't expect to be sending anything to AGD, unless abosultly necessary.

I still think they make a good product. And I think their products will stand the test of time. That's good, because history teaches that the warranty could very well not be worth much.

[billmi]

Originally posted by Hexis
I infer from that statement that the warranty policy has changed. That does in fact mean that the statement implies the same. It is my opinion that the new policy is in fact a worse policy for me (and other old valve owners) than the previoius policy.


The warranty did change, they extended it.

The original warranty program was 90 days.
Then they added the star program, so the warranty then included 90 days plus 2 additional servicings (or however many depending on the particular valve).

What they cut back on was the free service for non-warranty repairs.



I see in no way how I should be grateful for this. However, I will learn from it. I will insist in something in writing next time. I have also learned that AGD likes to change policies over time.


They did give you a warrantey. A 90 day waranty - read your manual.

What you are complaining about is that they used to even do service for free on things that weren't covered under the warranty.

It was pretty cool that they used to do repairs for free on items that were out of waranty. In fact, they still do it at tournaments. How often do you see companies like Sony, Ford, Kenmore, etc., fixing something (aside from a forced government recal) on something you buy from them after the waranty expires?

It just seems out of place to blame them if they can no longer afford to do work for free which they were not obligated to do in the first place.

See you on the field,
-Bill Mills

[Kevmaster]

AGD's warranty is exceptional. AGD has always claimed 90 days plus stars. This is a great warranty. no matter HOW MUCH is wrong with your gun TWICE, you will et it repaired at no charge for FREE.

[FalconGuy016]

Does the xvalve have stars then??

[xen_100]

Originally posted by FalconGuy016
Does the xvalve have stars then??

exactly! that was my original question!

[Kevmaster]

they should fall under the Retro...giving them two "virtual" stars...not actually engraved into the body..but into the computer