jdev
07-15-2003, 10:15 AM
wasnt really sure what to title this, but anyways.
my boss comes into work. almost 2 hours late.
his is a salary position, scheduled a salary minumum 40 hours per week, shows up for 25-30 of them, and thats giving him credit.
before I go on, I want to let you know that i work in technical support for a webhosting company.
having said that, moving right along.
after showing up 2 hours late, he comes to my desk and says "getting pounded thismorning?"
(note, there is me and ONE other tech on duty right now)
I said, yea, phones have been off the hook.
he retorts.. well, its nothing you cant handle. (which is true, I work exceptionally well under pressure, and am the lead tech here at my work)
he then goes on to say, well, thats life, too bad, back when i started here..
one of those rants.
my question i suppose is based off this:
when he started here, there were signifigantly less servers, signifigantly less customers. (he started 5 years ago, i started 3) now, there are over 300 servers hosted here, well over 10,000 customers.
we do have the staff to handle the workload, just a manager that cant schedule them properly.
i suppose question one is, should I have to endure the same hardships as he did, understaffing, even if the staff is there (prime example, scheduling just 2 employees to handle, phone calls, server monitoring (not as easy as it sounds) and technical support tickets) if the resources are there? (did I forget to mention that the receptionist is on vacation, and technicians now have to answer main line phonecalls(play receptionist), rather than answering just technical questions as we normally do)
{let me try and relate that to your grandfather walking to school each day, in 2 feet of snow, uphill both ways. now, this is more than likely because he/family didnt have a car [if you really want to analyze it]. but, now that each household has at least one car, and parents are to be expected to at least give their kids a lift to school.. should the HAVE to endure the same hardship if someone else already endured it, and they have the means to avoid it?}
dont get me wrong. answering a phone isint difficult.. but it does take away from our work that we are supposed to be doing..
second question/statement is this.
my boss shows up always later than scheduled. thats fine, i dont care. what I do care about is this. god forbid another employee shows up 10 minutes late (he shows up at least 45 minutes late.. on a near daily basis).. and he yells and chews them out.
leadership by example
eh, i suppose thats the end of me ranting.. dont do it often, but when i do, I feel its justified.
my boss comes into work. almost 2 hours late.
his is a salary position, scheduled a salary minumum 40 hours per week, shows up for 25-30 of them, and thats giving him credit.
before I go on, I want to let you know that i work in technical support for a webhosting company.
having said that, moving right along.
after showing up 2 hours late, he comes to my desk and says "getting pounded thismorning?"
(note, there is me and ONE other tech on duty right now)
I said, yea, phones have been off the hook.
he retorts.. well, its nothing you cant handle. (which is true, I work exceptionally well under pressure, and am the lead tech here at my work)
he then goes on to say, well, thats life, too bad, back when i started here..
one of those rants.
my question i suppose is based off this:
when he started here, there were signifigantly less servers, signifigantly less customers. (he started 5 years ago, i started 3) now, there are over 300 servers hosted here, well over 10,000 customers.
we do have the staff to handle the workload, just a manager that cant schedule them properly.
i suppose question one is, should I have to endure the same hardships as he did, understaffing, even if the staff is there (prime example, scheduling just 2 employees to handle, phone calls, server monitoring (not as easy as it sounds) and technical support tickets) if the resources are there? (did I forget to mention that the receptionist is on vacation, and technicians now have to answer main line phonecalls(play receptionist), rather than answering just technical questions as we normally do)
{let me try and relate that to your grandfather walking to school each day, in 2 feet of snow, uphill both ways. now, this is more than likely because he/family didnt have a car [if you really want to analyze it]. but, now that each household has at least one car, and parents are to be expected to at least give their kids a lift to school.. should the HAVE to endure the same hardship if someone else already endured it, and they have the means to avoid it?}
dont get me wrong. answering a phone isint difficult.. but it does take away from our work that we are supposed to be doing..
second question/statement is this.
my boss shows up always later than scheduled. thats fine, i dont care. what I do care about is this. god forbid another employee shows up 10 minutes late (he shows up at least 45 minutes late.. on a near daily basis).. and he yells and chews them out.
leadership by example
eh, i suppose thats the end of me ranting.. dont do it often, but when i do, I feel its justified.