Disappointed

[whopper72]

Well first off i understand that the people at agd are busy and that make sweat guns. I sent my X-mag in 7 weeks ago because the trigger frame actually cracked around the trigger returned magnets. They said wasn't covered under warranty and i had to pay $175, which sucked but really wasn't the main problem... First off they never even contacted me when they got and had figured out what was wrong with it, i had to call them to get the ball moving. they said they were having a new batch sent out to be anoded that day and it would two till its back. well almost four weeks later i call and they said that they forgot to do my grip so it will be another 2-3 weeks.

Well i think that kind of poor customer service. why do we give tham all our info if they are not going to call. I still would have been diappointed if they called to tell me what was going on but now i'm pretty mad because i'm going to my second tourney where i don't have my gun.

As i said b4 i realize they have a lot to do but a simple call only takes a few minutes. So i think they need to work on that.

[Albinonewt]

That stinks dude. You are a much more patient and forgiving person then I am

[Muzikman]

My question is what the hell did you do to crack the frame? And please don't tell me you threw it.

[LaW]

Re: Disappointed

Originally posted by whopper72
Well first off i understand that the people at agd are busy and that make sweat guns. I sent my X-mag in 7 weeks ago because the trigger frame actually cracked around the trigger returned magnets. They said wasn't covered under warranty and i had to pay $175, which sucked but really wasn't the main problem... First off they never even contacted me when they got and had figured out what was wrong with it, i had to call them to get the ball moving. they said they were having a new batch sent out to be anoded that day and it would two till its back. well almost four weeks later i call and they said that they forgot to do my grip so it will be another 2-3 weeks.

Well i think that kind of poor customer service. why do we give tham all our info if they are not going to call. I still would have been diappointed if they called to tell me what was going on but now i'm pretty mad because i'm going to my second tourney where i don't have my gun.

As i said b4 i realize they have a lot to do but a simple call only takes a few minutes. So i think they need to work on that.

What would have that call mattered? You would still be disappointed.... First of all, how did the frame crack like that? I would never have settled for anything but a free replacement if it was not my fault. .....

[GT]

Originally posted by Skoad
when your gun cracks in half see what happens.

depends on who you buy it from, probally replaced under warrenty.

I would like to know what AGD's reason was for not covering the damamge?

[Exodius]

wow. that sucks.

now, like Muzikman said, how the hell did you break it? Obviously it didn't happen because of magical elves, but what happened?

[LaW]

Originally posted by gtrsi


depends on who you buy it from, probally replaced under warrenty.

I would like to know what AGD's reason was for not covering the damamge?

I recall from his original thread on this that they were not covering it because it is the only one that it has happend to so far...

[Gunga]

The previous owner of the gun had removed the stock trigger and put in a blade trigger. The grub screw on top of the trigger (in the stock trigger, there is a magnet there) put a dent in the gripframe right where the magnets reside and eventually punched through. The aluminum there is very thin and is not meant to take any punishment.

Aftermarket trigger causes damage to gripframe = no warranty coverage.

[LaW]

Originally posted by Steelrat
If so, thats pretty weak reasoning. So essentially, because his was the only one to break that way, it must be his fault? I can't really pass judgement, as Im only going by that blurb, but if its true I would be a lot more unhappy than that guy is.

Well see we are only getting HIS story, so you have no way in knowing how accurate that reason is... let me go to his thread about this to make sure i got that right...

Originally posted by whopper72
i have no picture i don't even have the gun right noe air gun has it. The un has about 60k shots on it, but i first notices the ring being worn in the body( just above the trigger below the eye) around 30k sots. I thought it was just the anodizing coming off but then it cracked. It actually cracked in a perfect circle around the return magnets.

Agd said it was the first one they have seen do that so they can't warranty it i need to pay $175 for the new fraom and wait for 3-4 weeks

[LaW]

Originally posted by Gunga
The previous owner of the gun had removed the stock trigger and put in a blade trigger. The grub screw on top of the trigger (in the stock trigger, there is a magnet there) put a dent in the gripframe right where the magnets reside and eventually punched through. The aluminum there is very thin and is not meant to take any punishment.

Thank you! That completely makes sense and explains it so well!

The way it came off was that the crack just was random and nothing caused it...

[Steelrat]

Resonable explanation.

[MayAMonkeyBeYourPinata]

steelrat, i see you finally got your name right. And it sucks that they missed you on the anno, but now you have learned your lesson not to install non agd aftermarket parts on mags

[whopper72]

THE after market trigger

well i realize that the tl63 isn't an agd factory trigger. i have seen it on all the sfl and i ve seen it on 4 other e-mags and none of them have a problem. I never even put on on my gun the previous owner had one and only put 2300 shots on it and then switched it back. The frame didn't crack until 60,000 shots later.

[Steelrat]

Yes, my name has been changed. Took a rather large bribe to a certain moderator.

How did AGD know that there was a TL 63 on there at one time?

[LaW]

Re: THE after market trigger

Originally posted by whopper72
well i realize that the tl63 isn't an agd factory trigger. i have seen it on all the sfl and i ve seen it on 4 other e-mags and none of them have a problem. I never even put on on my gun the previous owner had one and only put 2300 shots on it and then switched it back. The frame didn't crack until 60,000 shots later.

Did you have the blade trigger on for that 60k shots? I am just saying that AGD came out and said that it can be used but they dont recommend it hence why they dont make one for it. Despite noone ever running into this problem, it was caused by a part that is not supported by AGD and since its what caused the damage that part of anything warranty would cover is void.... Just because noone has had a problem with it doesnt mean its safe to use