Canceling phone service

[bornl33t]

I need some help. I recently renewed my cellular service and am NOT happy with the service. In the 4 months I've had the service I've had MY phone in working condition for all of 3 weeks. I've been using a loner phone for 2 months now that does not have even half the features of my original phone. I just called and tried to cancel and they will not let me cancel without paying their cancelation fee. Further more I payed for a few services and I was told when MY phone is returned they will no longer be on the phone because they had to wipe the memory clean.

How do I get around the cancelation fee? Am I going to need to get a lawyer involved? The company is
United states cellular in case anyone wants to avoid this problem in the future.

[RevBrown]

Kinda sounds like the disconnect fee would be worth paying. But I would fight like hell and be in their offices everyday complaining.

[painTech]

you can get a lawyer or picket.

[bornl33t]

Kinda sounds like the disconnect fee would be worth paying. But I would fight like hell and be in their offices everyday complaining.

120$ ?? that's like three months of service

I would have been compleatly happy if they just had a working phone in my hands by next week.. but they won't even do that for me.

[ZapTheMad]

Call your local news station and see if they want to do a story on this.

[digitard]

working for an un-named cellular company (dont worry, its not that one) I can tell you this.

LEGALLY speaking there's not much you can do ... honestly. They have all sorts of nifty phrasing in contracts that state stuff you dont normally think about. They probably even have a mention that the company is not responsable for agents, or reps claims. Cell companies keep their contract short and sweet and cover their ***'.

#1) Equiptment issues: After their return policy expires (aka probably a 15 day contract guarentee) they aren't responsable for your equiptment anymore. If they offer insurance its probably through an insurance provider, so thats another company entirely. So if your phone breaks technically they're not even obligated to provide you with a "loaner", most do though to "provide support". In reality though, it can take months for a manufacturer to repair a phone. So if they give you a loaner phone thats "not up to par" they aren't really required to do it anyways and there's probably no contract statement saying they will in your service agreement.

Sucks to say... legally not much you can do.

I would recommend *****ing constantly about it. Call up their customer service, their tech support and even retail store and ***** til someone takes care of it. After a certain point its costing them more to "fight" the issue, than push the disconnect penalty and they'll probably give in.

[Lohman446]

Tell them, frankly you were promised certain services that you are not receiving, and give them a deadline. Its better if you send this in a certified letter. If they fail to provide cancel - and state the reason why. They have promised you something they cannot deliver, and while there written contracts are pretty well written you can enter into verbal contracts (they are hard as hell to enforce). Tell them you were promised services you dont receive, then cancel.

[devildog]

youre gonna have to pay the cancellation fee, there is absolutely NO way out of this. i know it sucks, but thats how it is.

[PyRo]

Yup, my phone stopped working and they refused to give me anything. It took a month to get it back and I still had to pay for the service the month that I couldn't use it because there phone crapped out.

[Gambit1106]

Well I have to agree with digitard. I work for cellular company too and when I did cust service when someone called because of lack of service defective phone...etc. We were pretty much powerless and the cust is SOL for getitng equipment replaced out of warranty or diconnecting due to service coverage. All you can do is keep complaining and hope for the best.

[bornl33t]

working for an un-named cellular company (dont worry, its not that one) I can tell you this.

LEGALLY speaking there's not much you can do ... honestly. They have all sorts of nifty phrasing in contracts that state stuff you dont normally think about. They probably even have a mention that the company is not responsable for agents, or reps claims. Cell companies keep their contract short and sweet and cover their ***'.

#1) Equiptment issues: After their return policy expires (aka probably a 15 day contract guarentee) they aren't responsable for your equiptment anymore. If they offer insurance its probably through an insurance provider, so thats another company entirely. So if your phone breaks technically they're not even obligated to provide you with a "loaner", most do though to "provide support". In reality though, it can take months for a manufacturer to repair a phone. So if they give you a loaner phone thats "not up to par" they aren't really required to do it anyways and there's probably no contract statement saying they will in your service agreement.

Sucks to say... legally not much you can do.

I would recommend *****ing constantly about it. Call up their customer service, their tech support and even retail store and ***** til someone takes care of it. After a certain point its costing them more to "fight" the issue, than push the disconnect penalty and they'll probably give in.

That's what I wanted to hear. I have the time and will power to ***** all day long.. which I freqently do.. ask my friends. Man did they pick the wrong monkey to monkey with. I was VERY sceptical about signing a new contract...next time I will just provide my own phone. See if a cell company ever does this to me again. Man I'll with pop their heads off and skull **** them and they won't be able to do squat about it cause I'll just take my phone and my number and move on.


USCC can bite me.. they'll just get rabies

[lord1234]

buzz wrong...

if you paid for a service
and it has since disappeared....it is part of your contract that it mus remain..they effectively changed the contract making it null and void...

also...please tell me who the provider is so that i can give you some more advice.


woops US cell..yah...if you initially paid for a service and it was written up in your ocntract that you were to have that service and it gets wiped from your memory...then they changed the contract..too bad for them!

[Hasty8]

For $120 I would quit my service in a heartbeat. Nextel has turned to crap the past few weeks. Direct Connects drop in the middle of the conversation and I can't get them back for about 5 - 10 minutes after. People leave me voicemails which I got get a notice of until 12-18 hours later in the best case.

There is a whole 5 block radius in the middle of Manhattan where I can't get any service at all!

Nextel requires a $250 cancellation fee.

I'm almost there, I'm telling you.

[rkjunior303]

You signed a contract to keep serivce for a period of time. Unfortunately, legally it is binding.. I work for another unnamed cellular company as well and these are real tough to get out of. Unless you've had a history of problems the entire life of the contract, you are SOL. Sorry bud.

[chairman_mao]

I'm assuming that you have tried all the proper channels customer service, in store etc. It sounds like being a pleasant and paitent customer isn't working. A tactic that I have found is fairly effective is to go to the store and start pleasant and each time you don't get the answers you want you get more and more annoyed and your volume steadily increases. This usually leads to you standing at the customer service counter screaming about how badly the company has screwed you and how you can't believe the business practices yadda yadda yadda. Usually this works the best on a saturday afternoon when the store is packed.

NOTE: This is not for the weak hearted this will involve a lot of "Sir you're making a scene", and "If you don't stop I will call the police". Don't let these phrases scare you. As long as you don't physically or verbally asault anyone you will be ok. The worst that will happen is they actually do call the police and you will be asked to leave the premesis.