AGD's Relply to the Wait on Xmags (long)

[AGD]

[dansim]

well put tom.

[gadget68]

[paintballbeaver]

Well Put
you truthfully understand the public and the buisness, world its just, the public dosent get it!

[Smitty2k1]

Ouch, it seems we here at AO have let you down several times...

[Fatjon]

I think it is very well put out and true.

[56kSomeGuy]

Now I feel bad for complaining a little

[ddinwdc]

Let me put on my flame suit

With all due respect, the examples given in that reply were not the responsability of the customer. It is not the cutomer's fault that there were defects in the super-bolt. It was not our fault that there were issues in the ULE bodies. Theses were quality control issues that should have been dealt with before they were distributed. As for the roller trigger and the apparent lack of interest in the X-mag, I must question AGD's use of this forum as one of the major tools it turns to gauge the marketplace. I understand that AGD is trying to give us AO'ers what they think we want, and that is admirable. However, it is poor marketing. I think the best policy for any future products is to keep them under wraps until they are ready for production. I'm not trying to be a jerk or pick any fights, but I think it should be ok to reply to a post, regardless of who posted it. And, for gosh sakes, as customers, we didn't let anyone down! AGD makes their living off of us (and I happily comply-they make a great product); it is not our responsability to "keep them up".

[brian terry]

very well said.all good things come in time.if you want quality out of the box go AGD if not go buy a gun you have to put more money into just to get it to work right.

[Ironlance7]

same here

[Duke Henry]

If there are 300 on backorder, and 500 bodies that are in the works, will that not mean that there will eventually be a surplus (assuming the backorder numbers don't rise dramatically)?

I will gladly continue to use my RTP until the wait for an xmag is a bit lower. Then I might pick on those babies up.

Everyone will complain about the wait until the quality drops, and then there is hell to pay.

[The Frymarker]

Tom,

On a small scale I know exactly what you mean and that is why I had to stop.

1. I couldn't keep up with the demand.
2. Customers wanted there grips the same week and have 30 orders in one week and try to get them all done is impossible.
3. Every once in a while I would get a customer who was unsatisfied and would complain, I would make another pair free of charge and they wouldn't like them either. Some people want a miracle for $25.

So I decided that it wasn't truly worth the headache, I'd rather be spending my time with my kids playing in the yard, than to stress about orders.

Sometimes I would work from 8am to 3am just trying to get on track.

Now I do have to say that I had have an over abundance of great customers that truly love the product that they recieved. I am very, very greatful to them. In essence they are not just grips but a piece of artwork that I spent a lot of time making. I hope they cherish the grips they have.

One thing I have learned Tom, you can't please everyone.

Maybe you should just call the new xmag coming a limited edition. That way you can can get away with only making so many.

[pbguy888]

Yay TK! ( hey that rhymes! )

All I have to say is - I love AGD , and love AO. I am so happy that TK has made this forum for us. I think its a privlage to be a member of this forum. Thats why I get mad when people flame , and diss AGD. They never had to buy this forum , keep it up , or tell us anything. But ya know what? They do it. I was going to sell my mag , and get an impy or viking or something. But not anymore. This post has put no doubt in my mind that AGD is THE best in paintball. Cant wait till I get my Xmag. If it takes a while it takes a while. I think its worth the wait to get the best paintball marker out there. And I think its uber smart to have the pre orders so there not gonna have a bunch of em sittin on there hands not gettin sold. Ok Im done now...
LONG LIVE AGD!!

[magman007]

THANK YOU TOM! Finally, some one has answered everything, and gotten every one to shut up, and stop complaining.


Tom, i completely understand your problems, and i understand why they are taking so long, if you look down, earlier today, i basically asked every one to stfu

[xadamx]

Tom:
What you said makes perfect sence to me. If I had the money i would definatly wait for one, for a long long time even. and gladly. but you know the story, im just a 17 year old kid and where is a 17 year old supposed to get that kinda green hahaha. anyway i just want to let you know that i support you and AGD