Just got all my gear back from AGD. Unsatisified with the results.

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  • Smokee_2_7
    Registered User
    • Nov 2000
    • 823

    #1

    Just got all my gear back from AGD. Unsatisified with the results.

    A few of you may remember a thread I posted in here about a month ago. here's the link, for any interested- http://www.automags.org/forums/showt...threadid=48369

    Well, I called AGD, and let them know what the problems were. I then boxed up ALL of my AGD products, and sent them up to be fixed. This was right at the end of augost.

    First, let me add one thing to the original "problems" not mentioned in my previous post. On my emag, the grip frame was stripped out where the battery pack screw threads in. The result is that you cant tighten the battery pack. . you just slide the screw in the hole, and the battery wobbles (reallly annoying).

    So anyway, I send the 3 guns and 2 flatlines off to AGD. I get a phone call(message) from a tech a week later saying that the searlock in the emag was missing, and asking if i would like to have another installed. I called back, and had to leave a message. I asked that the sear lock Pleas NOT be re-installed in the gun. (it's position results in me accidentally puting the gun on safe alot.) Another week and a half later, I get the first of my flatlines back. I was pretty excited, yet kinda bummed out b/c I didnt have any guns to test it on. Several days afterword, I get a phone call from the same tech. He informed me that all the guns had been repaired, and that there were some non-warranty charges I needed to take care of. I expected this (especially thinking that the whole trigger frame may have had to be replaced due to the trigger pin problem and stripped battery screw area problem.) He proceded to give me the list of parts and charges. This did not include a new grip frame. I asked him about those 2 problems mentioned above, and he said everything was fine and taken care of. I wound up having to get about 80 bux worth of stuff for the three guns.(the biggie turned out to be a new emag charger.) I happily paid for everything and he told me that the guns would be on their way soon. About half a week later the second flatline shows up. Still happy, still want guns to be able to check everything out.

    This past friday UPS delivered my guns. I was SOOO excited. later that afternoon, i start putting everything back together. . . tanks on guns, ect. Then i start testing things out, and generally looking the guns over. I read over the repair sheets on what had to be fixed, and was pretty satisifed with what I saw. Then I notice that the battery pack is still wobbling- - I take it off and look down into the threads in the frame. . . . Still stripped. So, I called AGD and talked to the tech that had done the repair work. I asked him why the stripped area on the frame had not been fixed. He replied by saying that he was had not realized that anything was wrong with it. (this problem was listed on the repair sheet- - but not as a problem that was fixed.) Well, he then says that maybe the easiest thing for me would just be to take the gun to world cup, and have the guys look at it there. we talked for a bit longer, and I decided that i would look into beiing able to get to orlando and take care of everything there.

    After the phone conversation, I noticed the trigger. . . the trigger pin that I had 'rigged' up by cutting it short was still in place. . . The trigger every now and then dosent want to fire in E-mode if there is any sideways pressure (to the left) on it. This was why I wanted a new trigger pin installed. This problem was also mentioned on the repair sheet, but wasn't fixed.

    I attached one of my flatlines and started testing how the gun shot. Pretty nice, except for the E- mode. I can shoot just as fast on one of our rental tippmans as i can on e-mode. (and sustain that ROF on the pro-carbine eaisier.) So, I flipped it to hybrid and rolled away. Very nice, very consistent. However, I 'felt' like i was running the gun at it's max ROF (yes, i know that may sound a little absurd.) I do not have access to the equipment to test my ROF on the emag, but it DEFINITLY feels slower than I could shoot with my angel. FYI, according to the BPS counter on my old angel, I hit 15bps several times.
    This felt more like 11-13, in hybrid mode. MAybe i could go faster in E mode, but not the way it's set up right now.

    Afterwards, I put the emag setup up with about 1500psi in the flatline tank, with the tank turned off.
    The next day, there was no pressure in the tank. I re-filled up to 3k, shot it a couple times, listened for leaks (no audible leaks), turned the tank off and went to work.
    This morning when i went in, same thing. Tanks' bone dry.

    Now, on too flatline #2.

    This one was having some weird, severe problems with shootdown. (well, BOTH tanks were. .) I set this tank up on one of my retromags and gassed it up. Started shooting, and the problem is still there. If i shoot any faster than about 5 shots per second, i start starving the tank, resulting in some nasty sounds and drop off in the gun.

    Now, the first retromag.

    This is the gun that I attached Flatling #2 to. There were a coupole things that had to be fixed on theis valve, and were. however, when i gassed the gun up, it now leaks from the on/off area VERY faintly. The leak comes to a slow stop if you fire the gun and hold the trigger down, but starts back as soon as you let go of the trigger. I tried oil, as well as examining the on/off o-rings. Everything was SUPPOSEDLY replaced, and I have no reason to think otherwise, except that the on/off top o-ring dosent look very new at all. Maybe that just a result of oil though. Don't know whats causing this one.

    Retromag #2 (my z-grip mag) seems to be working fine. well, that is after i gassed it up the first time and saw that the new sear that had been installed had the trigger rod just BARELY sticking out from the frame. . this cause the gun to be almost INSTANTLY short-strokable. Another phone call to the tech that did the work resulted in my legnthing the trigger rod so the gun would fully cycle. (yeah, i know. . . . . I had never legnthened a trigger rod before in my life- -- only shortned what other people had legnthened.) now, the gun STILL seemes VERY easy to short stroke, STILL has pretty bad reactivity (one of the original problems and why i sent it in to AGD). Now, I know that some of this is probably due to the fact that the flatline tank i use on this gun still has BAD recharge problems. However, it's all rather frustrating, dont' you think? I think I've included everything here. . if i discover somthing i've forgotten, i will include it later.


    In summary, here's the basics.

    1. I sent 3 markers and 2 air systems to AGD for repair.

    2. MANY things WERE fixed on the products, and for that I am very grateful.

    3. Upon return, EVERY product had either unfixed problems, or in 2 cases, NEW problems.

    4. One month and $120 after deciding to send my stuff in to be fixed, Ive still got problems with everything. (*$80 for parts, and $40 for shipping UPS ground insured for $2000.)

    I hope that when I call AGD monday, everything can be taken care of.

    a little bummed out at the moment,

    Carl
  • Ultimator
    ASsDddddddddddF
    • Apr 2002
    • 1389

    #2
    I can attest to some of his stuff being faulty as I have seen it with my own eyes. I have to be honest, I'm pretty dissappointed. I don't know if it's the tech at fault or whatever, I won't point fingers, but Carl paid $120 in all to have his guns and tanks repaired. He said it well enough himself that every single thing he got back had something wrong with it, and in 2 cases new problems? What is with that? If you ask me this needs to be taken care of ASAP.
    The only difference between martyrdom and suicide is press coverage.

    Comment

    • DaosBeoulve
      VUSE
      • Feb 2002
      • 240

      #3
      Did you call AGD today and get everything straightened out? Keep us updated, but I have a feeling AGD will help you out and everything will be in great working order soon enough.

      And, not to take over this thread or anything, but where in Mobile do you guys play...?
      Don't think of it as being outnumbered, think of it as a wide target selection.

      Comment

      • Smokee_2_7
        Registered User
        • Nov 2000
        • 823

        #4
        DaosBeoulve, In answer to your question, Xtreme Paintball. I am the assistant manager up there. We'd love for you to come out and play with us sometime. www.xpb.us

        Today i got ahold of Jon at AGD. I told him what had happened. He had me send him a detailed email covering each problem with each item. That's all I have in updates right now. Ill post more as it happens. Im still pretty confident that everything will be made well. I just wish that It had not happened this way in the firt place.


        Carl

        Comment

        • Smokee_2_7
          Registered User
          • Nov 2000
          • 823

          #5
          Alright, here's an update for anyone that's interested.

          After talking to jon on the phone, and working on the guns myself for a bit, I found that the internal leak comming from one of my retrtomags was due to a bad on/off bottom oring. (the little one inside the brass assembly.) So, that gun is all fixed and works fine now.

          The Z-grip gun.
          Wound up having to legnthen the trigger rod a little bit just so the trigger would depress it all the way.
          Works fine now.

          The Emag.
          This one has to go back to AGD. The stripped part of the trigger frame and the messed up trigger pin (In my opinion) would be most eaisly fixed by just changing out the trigger frame. However, It's not so easy for me to get a new emag trigger frame for free- - - So, I have to send the gun BACK in to AGD. Hopefully this will get fixed the second time around.

          The flatlines.

          Both of them DEFINITLY do not work right. The gradual loss of tank pressure from the first one is no longer occuring. (It is DEFINITLY possible that I made the mistake there, and really did leave the tank on or somthing like that. . )

          However, Both of them experience shootdown and crappy recharge. One of them about 2 times worse than the other.

          If I can get ahold of some reg. seat o-rings and Reg. piston o-rings Im going to try to see if I can repair it myself. If that dosent work, It'll be back off to AGD with BOTH of my nitrogen systems.

          On a more positive note, yesterday I put someone elses screw in system into my Retro Z-grip to make sure it was my air systems. . . Yeah- - The gun totally ROCKED. with an input of 800. I would prefer it to be 900, but i'll have to wait.

          Comment

          • BlackVCG
            Grubby Owner

            • Oct 2000
            • 4956

            #6
            Probably not the case, but double check to make sure that your spring packs aren't put in backwards in your Flatlines. Take a look at my thread and you'll see how the spring pack should be oriented. Also, double check that your reg. body is fully tightened. I stick an allen wrench in one of the four holes in the reg. body and tighten it. Reg. seat o-rings are on/off top urethane o-rings for RT's. So if you have an RT parts kit, you should have some of those.

            This is the forum for trouble shooting your Airgun Designs products, including the Automag, RT, E-Mag, and WarpFeed. Also a great place to ask technical questions about non AGD products. An Airsmith's homeroom!
            My Feedback

            Comment

            • Smokee_2_7
              Registered User
              • Nov 2000
              • 823

              #7
              Well, I played tonight (team practice). Earlier this afternoon I took apart one of the flatlines and replaced the reg. seat and piston 0-ring. My rig was playable- - - but dropoff was pretty terrible and consistency during any thing that resembled rapid fire was embarassing.

              BlackVCG, I had already printed off your flatline maintence post- - - intending to take it up to the shop with me to use as a reference as I worked on the Reg. . . and then I promptly left it sitting on the printer. lol.

              I had not even thought about checking to see if the reg body was tightened. Will do that one first thing tomorrow afternoon.

              Overall, the system seemed to perform a little bit better since I worked on it. That is to say that now I can pop off 2 shots rapid fire- - - with noticable dropoff on the second shot, before the tank starves the gun and lvl. 10 kicks in on shot number 3. That IS an improvement over yesterday when I could not even get shot number 2 to fire.


              BlackVCG, you seem to know your way around the flatline pretty well. How common is this problem of slow recharge/ poor consistency? How much is the output pressure supposed to vary as the tank's pressure drops? (what I mean is, If I set my output at 900 psi when the tank is full at 3k, what should the output be when the tank pressure reaches 1100? Conversly, tonight while messing with the system, I set my output pressure to about 900 while the tank pressure was at about 2000. I went to top the tank off, and the output soared up to 1200, and the reg started to leak from the adjusting hole. Is this normal?)

              finally, this last question is more for personal reassurance more than anything else. The flatline system is considered a high-performance, high rate of recharge, high consistency air system, right? It just seems that every time I turn around for the past couple of weeks I'm seeing problems with them. Both of mine are messed up, I have a customer with the same problem who is looking to me to get it fixed, and i have a friend with a 4500 flatline with the SAME problem that has just sent his in to AGD. Honestly, Is the air system that good? CAN it relaibly keep up with the demands of my Emag and two Retromags? Or do I need to sell them off and go with somthing else. . . when I hooked up the PMI screw in to the retromag yesterday, I about had a heart attack. . . I've NEVER had my retromags shoot that good. Needless to say, the whole thing is kind of discouraging, and I am tempted to stray from my current postion of "AGD products exclusively".

              Thanks for the suggestions so far, and I will try them tomorrow. I will probably be sending 1 tank at a time BACK in to AGD if I cant sort this out on my own.


              Carl

              Comment

              • BlackVCG
                Grubby Owner

                • Oct 2000
                • 4956

                #8
                First of all, just to make sure, neither of these Flatlines are below serial number 800, right?

                With that out of the way, here's what can cause slow recharge.

                - Collapsed on/off o-ring

                - Collapsed reg. seat o-ring

                - Sticky piston

                - Backwards spring pack

                - Clogged outlet ports

                - Stuck safety ball

                To replace the on/off o-ring, you need to take out the on/off shaft. The system must be completely drained first. Once that's out, you'll see a brass piece in the side of the hole closer to the tank. Drop out that piece. Then, you need to use a fine point curved dental pick to pull out the on/off o-ring that is shoved back in that hole. The other way to get it out is to hook another air system up to the fill nipple of the Flatline you're servicing and turn on the other air system really quick and then back off. Be sure to hold a towel over both ends of the on/off shaft hole. This will dislodge the on/off o-ring and blow it out of the hole. Replace that o-ring with an RT on/off top o-ring.

                Reg. seat o-ring is simple to replace and is same o-ring as the RT on/off o-ring.

                If the piston is sticky, you'll have erratic output and bad flow rate. Pull the piston out and clean out the inside of the reg. body with a q-tip and some rubbing alcohol. Make sure the piston o-ring is not hard/sticky. Oil the o-ring and body of the piston.

                The spring packs can be put in backwards and if it is, you'll have horrible shootdown. Make sure that the washer end of the spring pack is facing towards the piston.

                The two outlet ports for the double outlet setup on the Flatline are really small. Make sure that those are completely clean of any teflon tape/dirt that could get caught in them.

                I've never seen a safety ball cause a problem, but I guess it's possible. Make sure that the silver ball bearing can rattle around. If it's stuck up against the hole that directs the air to the piston, it will cut off the flow. The hole point of the safety ball is to prevent the system from dumping 3K psi out that hole if you take off the reg. body with a full tank and decide to turn it on like most curious morons like to do.

                With all of that covered, I'll say from an unbiased standpoint that the Flatline is the best system out there. I have 3 Flatlines (Two 4.5K's and One 3K). I've never had any problems with them, except for my prototype 4.5K having the design problems that were fixed by updates which are in all of the new Pewter Flatlines. I do constant 20+bps tests with my 4.5K FL on my E-Mag and it doesn't skip a beat. I believe that the number one killer of ALL air systems is not using a fill nipple cap and getting dirt in the fill nipple during a game and then filling it up, which blows all that dirt into the reg.

                Every problem can be fixed. I've yet to find something I can't fix and I can guarantee I'd be able to fix your problems, but the only problem right now is that my AGD service parts are 400 miles away from me. I'll do whatever it takes to help you fix it over the i-net so you don't have to send it back and can get out and play some ball.
                My Feedback

                Comment

                • Smokee_2_7
                  Registered User
                  • Nov 2000
                  • 823

                  #9
                  All of the flatlines in question are above SN# 800


                  BlackVCG,

                  You da man.

                  That being said, here's what Im gonna do. First off, I am printing out both of your posts for me in this thread, and putting those with the Flatline maintence thread I already have a papaer copy of.

                  Next, Im ordering a couple Flatline parts kits from AGD. I have some RT parts kits I can use in the shop, however, they are from some other company (who ever makes the "first aid kits" )-- - and while trying to use one of the on/off top orings in my retromag the other day that o-ring made the GUN recharge about as fast as molasses flowing uphill during winter.

                  As soon as I get the parts in, I will take down the systems completely. Go through everything with a fine toothed comb (i.e. dental pick), and check for any residual teflon tape. I dont' use the stuff anymore, but I used to. Then, I am going to go straight down your list and get to the bottom of this problem.


                  I have never heard any saftey ball rattling around inside at anytime - - - filled or empty. So, I think That MAY be part of the problem.

                  Hopefully by mid next week I will have all this stuff sorted out. The customer I have with the same problem will be happy to hear all of this too.


                  Once again, thank you for the info. I will let you know how it all turns out.


                  Carl

                  Comment

                  • Load SM5
                    Scruffy Administrator

                    • Oct 2000
                    • 6772

                    #10
                    Heck, let me know too. When you figure it out I'll send you my Flatline for repairs.


                    Moorewatch

                    If you read this, thank a teacher.
                    If you read this in English, thank a soldier.

                    Comment

                    • Smokee_2_7
                      Registered User
                      • Nov 2000
                      • 823

                      #11
                      lol. How long have you had your 4500 for?
                      Do you still have the centerflag for a backup?

                      I have the parts on the way now (not to mention ANOTHER level 10 kit. :) )

                      Everything should be here on tuesday. I'll let know how it all goes probably tuesday night.

                      Comment

                      • Load SM5
                        Scruffy Administrator

                        • Oct 2000
                        • 6772

                        #12
                        I got it a few months ago. But it never worked right. I replaced the reg seat twice and a few other o-rings but it still creeps and the recharge blows.

                        I also bought a used 300 Flatline for a back-up (good timing) It should be here tomorrow. I got rid of the Dynaflow because the reg housing cracked and it was due for a Hydro in a few months. It was going to be more than it was worth to fix.

                        You guys need an alternate for Mardi Gras?


                        Moorewatch

                        If you read this, thank a teacher.
                        If you read this in English, thank a soldier.

                        Comment

                        • Ultimator
                          ASsDddddddddddF
                          • Apr 2002
                          • 1389

                          #13
                          Been awhile since I've checked this thread, good to know you got the retromags working! Good luck with the Flatlines. Sorry for the short post ... I'll talk to you tomorrow when I go up there and ref. Load ... you need to come down here sometime. We could have a really miniature AO meet :)
                          The only difference between martyrdom and suicide is press coverage.

                          Comment

                          • Load SM5
                            Scruffy Administrator

                            • Oct 2000
                            • 6772

                            #14
                            Well I'm definately coming down for Mardi Gras and I want to come down early and play Carl's field. I feel a little lost without Carl reffing me. Sudden urges to pull my mask off in mid-game.


                            Moorewatch

                            If you read this, thank a teacher.
                            If you read this in English, thank a soldier.

                            Comment

                            • Ultimator
                              ASsDddddddddddF
                              • Apr 2002
                              • 1389

                              #15
                              Come down soon :). They are having team practices about every thursday we could scrimmage vs. Team Xtreme Paintball. Give it some thought :).
                              The only difference between martyrdom and suicide is press coverage.

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