well here is my story and since i cant get any help from AGD i figured i would try here
i recently bought an Emag
when i got it it ripped was workin great i loved it
then i had a little problem with it chopping, but it wasnt bad so i figured no big deal
i played a few times with it, maybe 5 or 6, and magnets out of the trigger broke. i am not sure how and i wasnt even sure what happened till i talked to a friend and he apparently knew what the problem was. well i wasnt happy that my new gun had just broke so i packed up my gear and went home. that week i called AGD tech support and talked to a guy named John. he was helpful and told me to just send it in and he would take care of me no problem. his attitude really kinda settled me down cause i wasnt very happy, but i loved my gun so i sent it in. after all problems can happen to any gun.it took a little time to get my gun back but that was to be expected. so i went to play with it the weekend after i got it back and it didnt work
i tried to mess with it a little to get it to work, like the velocity and stuff, but i really didnt know what i was doing so i sent home again. by now i was more than a little agitated, i had spent money at a field 2 days now that i wan unable to use my gun. and even after i had sent it to AGD it wasnt fixed. i called up AGD again and asked to talk to the same guy named John. when i talked to him he said it was impossible that the gun didnt work and that i must have done something to it. i told him i took it out of the box and hooked up air to it and it didnt shoot, i mean everything looked like it shoudl shoot but it just didnt. i asked him if there was a possibility he forgot to put something back in. he got all upset and started flipping out. all he kept saying was that i screwed it all up. i was like cool it man can i send it back to get it fixed. he said he had all this work piled up and didnt have enough time to deal with little kids sending back the guns he had just fixed because they decided they wanted to be techs and do it themselves. then he said that if i wanted to send it back i could but it might not be done for a long time. although he didnt come out and say it i got the impression that he wasnt going to work on my gun even if it was the only one there to fix. then, because he was being such a jerk, i asked to talk to another tech. he said no and hung up on me. this was the last straw. not only had AGD made a gun that broke in the first few uses but there tech support was appaling. i mean all i ever asked for was a working gun, and apparently that was to much to ask of Tom Kaye and his employees. because of his company i am selling my e-mag, and taking a dive on it because it is broke, and probably buying an angel or something. my friend has an angel and at least it doesnt break. maybe WDPs tech support is better. thank God that a friend told me about automags.org so that hopefully this problem gets resolved. i just hope that all the other people in the world dont have to deal with the same guy i do. he was the only contact i had at AGD and as there representative i was extremely unsatisfied. i will never buy a AGD product again simply because of this single incident, furthermore i will encourage all the people i know not to buy anything AGD.
i recently bought an Emag
when i got it it ripped was workin great i loved it
then i had a little problem with it chopping, but it wasnt bad so i figured no big deal
i played a few times with it, maybe 5 or 6, and magnets out of the trigger broke. i am not sure how and i wasnt even sure what happened till i talked to a friend and he apparently knew what the problem was. well i wasnt happy that my new gun had just broke so i packed up my gear and went home. that week i called AGD tech support and talked to a guy named John. he was helpful and told me to just send it in and he would take care of me no problem. his attitude really kinda settled me down cause i wasnt very happy, but i loved my gun so i sent it in. after all problems can happen to any gun.it took a little time to get my gun back but that was to be expected. so i went to play with it the weekend after i got it back and it didnt work
i tried to mess with it a little to get it to work, like the velocity and stuff, but i really didnt know what i was doing so i sent home again. by now i was more than a little agitated, i had spent money at a field 2 days now that i wan unable to use my gun. and even after i had sent it to AGD it wasnt fixed. i called up AGD again and asked to talk to the same guy named John. when i talked to him he said it was impossible that the gun didnt work and that i must have done something to it. i told him i took it out of the box and hooked up air to it and it didnt shoot, i mean everything looked like it shoudl shoot but it just didnt. i asked him if there was a possibility he forgot to put something back in. he got all upset and started flipping out. all he kept saying was that i screwed it all up. i was like cool it man can i send it back to get it fixed. he said he had all this work piled up and didnt have enough time to deal with little kids sending back the guns he had just fixed because they decided they wanted to be techs and do it themselves. then he said that if i wanted to send it back i could but it might not be done for a long time. although he didnt come out and say it i got the impression that he wasnt going to work on my gun even if it was the only one there to fix. then, because he was being such a jerk, i asked to talk to another tech. he said no and hung up on me. this was the last straw. not only had AGD made a gun that broke in the first few uses but there tech support was appaling. i mean all i ever asked for was a working gun, and apparently that was to much to ask of Tom Kaye and his employees. because of his company i am selling my e-mag, and taking a dive on it because it is broke, and probably buying an angel or something. my friend has an angel and at least it doesnt break. maybe WDPs tech support is better. thank God that a friend told me about automags.org so that hopefully this problem gets resolved. i just hope that all the other people in the world dont have to deal with the same guy i do. he was the only contact i had at AGD and as there representative i was extremely unsatisfied. i will never buy a AGD product again simply because of this single incident, furthermore i will encourage all the people i know not to buy anything AGD.
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