ok i am signed up for SiN's newsletter. i received an email from them the other day. it goes as follows: (army, i think this is for you)
"Over the summer it has come to my attention that a few orders had been
returned to dissatisfied owners. While these incidences have been
fairly
rare, and only recent, they are not acceptable in my books. I tried to
hire on extra help to manage the bulk of orders coming into the shop
and
it seems to of the hired hands have been letting me down and tarnishing
the SiN Custom name. These two have been taken off the SiN Custom team,
as I will not compromise the services of this company in order to make
a
higher profit.
From here on out all graphic work will be done by me personally, while
some of the powdercoating and prep work will be done by my remaining
team, the bulk of it will go through me. And I am now guranteeing I
will
be the last to see the order before it ships out, and if it isn't up to
standard I will make it. This may slow us down a bit, but it is the
only
way for me to be content with what we're putting out.
I apologize to anyone who has received an order back from us and not
been satisfied, you are rarity but I am sorry that it happened, and I
never want to see it happen again. For over 2 years we have provided
top
notch service, and we're ready to get back to that.
Thank you for your time,
Eric McBain
Owner, SiN Custom"
"Over the summer it has come to my attention that a few orders had been
returned to dissatisfied owners. While these incidences have been
fairly
rare, and only recent, they are not acceptable in my books. I tried to
hire on extra help to manage the bulk of orders coming into the shop
and
it seems to of the hired hands have been letting me down and tarnishing
the SiN Custom name. These two have been taken off the SiN Custom team,
as I will not compromise the services of this company in order to make
a
higher profit.
From here on out all graphic work will be done by me personally, while
some of the powdercoating and prep work will be done by my remaining
team, the bulk of it will go through me. And I am now guranteeing I
will
be the last to see the order before it ships out, and if it isn't up to
standard I will make it. This may slow us down a bit, but it is the
only
way for me to be content with what we're putting out.
I apologize to anyone who has received an order back from us and not
been satisfied, you are rarity but I am sorry that it happened, and I
never want to see it happen again. For over 2 years we have provided
top
notch service, and we're ready to get back to that.
Thank you for your time,
Eric McBain
Owner, SiN Custom"
Comment