Need Help with a Bad Ebay Seller

[Frizzle Fry]

hmm, thought cp'ed be a lil angry that another company is trying to blame them for problems

I noticed you got screwed by their mail service too... That was your feedback, right?

If you pour through their feedback you'll notice a lot of "False Positives" as I call them, which say "it all got worked out" but describe items not getting shipped, or lies about shipping, or similar color and model issues to the one I'm having.

They pulled that "USPS issue" thing with me too... They "shipped" my package by printing a label, then dropped it off at the post office 9 days later after I complained a few times. They say USPS took forever, but according to the USPS website it wasn't dropped off for days.

I wonder who I should trust

[BiNumber3]

Yea, ordered 2 things, and was suppose to get combined shipping, didnt... n then I never recieve the packages. Contacted them, they told me they shipped, and when i checked the tracking info, both packages were delivered... to the city next to mine. and somehow paypal still didnt consider it barbs' fault.
In the end, barbs' refunded half my payment, but only because I went through paypal:/

[Frizzle Fry]

Yea, ordered 2 things, and was suppose to get combined shipping, didnt... n then I never recieve the packages. Contacted them, they told me they shipped, and when i checked the tracking info, both packages were delivered... to the city next to mine. and somehow paypal still didnt consider it barbs' fault.
In the end, barbs' refunded half my payment, but only because I went through paypal:/

Positive feedback for an undelivered item with a 50% refund? You're far more forgiving a man than I.

[Frizzle Fry]

I posted pics. A little blurry, but the best I can do with what I have.

They show the clear color difference, as well as the different decal placement. If you look closely, you can see that the ASA I recieved is longer and thinner than the other, with slightly different milling. It also is too shallow to accept macro-fitting threading all the way, whereas the model in the picture (I own several) has no problem with the exact same fitting.

I took a picture next to a "real green" piece to show the difference. If anything, the flash on the camera makes the crappy ASA look less yellow and more green than it does in person... It's also not an even color, it's more yellow in front and becomes greenish in back.

Here's the Auction Picture:



Here's My Picture:



Because of the blurry, flashy-ness of the picture, I took a picture next to an item of the same green color as the ASA pictured in the auction. Do not make the mistake of thinking the flash washes out the color, it is in fact more yellow in real life than it is in the pictures... The flash seems to make it more green.

[Lohman446]

I would post a good write up disucssing your experience, complete with pictures and e-bay numbers etc. on every PB forum I was part of and then send them the links

[Frizzle Fry]

I would post a good write up disucssing your experience, complete with pictures and e-bay numbers etc. on every PB forum I was part of and then send them the links

I will start tonight.

[Lohman446]

Be as accurate and precise as you can, including names, e-bay numbers, times, dates etc. so that when they threaten to sue you for libel / slander (ok, I forget which is which) you can simply tell them ok. Remember, as long as what you are writing is defensibly truthful it is not libelous.

[Frizzle Fry]

Found some stuff on other forums:

http://www.pbreview.com/forums/showthread.php?t=435183

http://www.techpb.com/forum/index.php?showtopic=47457

http://www.pbnation.com/showthread.php?t=2498738

These are the most major threads, but there are lots of small ones and in each are testimony to the awful customer service and lack of responsibility of this company. They are to be avoided, and I plan to slam them in every feedback thread on every forum of which I am a member... Telling only the truth. They did it; it's their fault it looks bad.

[Frizzle Fry]

Check this out, boys and girls:

http://toolhaus.org/cgi-bin/negs?User=barbspb&dirn=Recieved+by&ref=home

[PrimoRocker]

Glad I saw this thread, I was about to buy from them.

[Frizzle Fry]

Wtf?

WTF?

Negative Feedback (Sep-24-09 21:07)
15+ day shipping! WRONG MODEL & WRONG COLOR! Refused to replace or refund!

Reply by barbspb (Sep-28-09 08:13):
Offered To Help. Customer Extremely Rude & Did Not Listen! Horrible Ebayer!!!!!!

Follow-up Negative Feedback (Sep-28-09 20:32):
You said call CP. You sent wrong item, not them! Then you refused refund/return!


Does anyone else see an offer to help here?

Item arrived today, but it doesn't match the picture. It's a very light yellowish swamp green instead of the dark green pictured in the auction, and the logo/decal isn't located in the same place.

I'm pretty dissapointed, as I've bought all my previous ASAs of the same brand from you and been very satisfied.

What are we going to do about this?

This is a better problem to be taken up with the manufacturer. Every time you anodize an item it is likely to come out different unless the person doing the anodizing is 100% spot on with the anodizing process. Here is CP's number to call and ask them what is best for you to do: (480) 539-4820. If you have any further questions let us know.

The item is not as pictured in the auction. What I recieved was a different color and different model than the one in the picture. What was pictured was a dark gloss green bolt-on ASA with decals on the side. What I recieved was a yellow/green bolt-on ASA with a decal on the front.

You provided a picture of the item for the auction, and I chose to purchase it. What I recieved was not the item in the picture; it was not the same model or the same color. I have not recieved what I purchased.

If you have the dark green ASA with decals on the side that you pictured in the auction, I will return what you sent me and you can send me the correct model and refund my shipping costs.

If you do not have it, you can refund my money, plus shipping costs to return the incorrect item.

As stated in our previous email, you will need to call the manufacturer (CP - Custom Products)(480) 539-4820. There is nothing we can do about anodizing. You can ask the manufacturer why the product you ordered was not the exact color you were looking for. We do apologize for the inconvenience.

It's not the same model! It is a different color and model than YOU pictured in the auction. They didn't put pictures in the auction, you did, and you are responsible for sending me the MODEL and COLOR that YOU ADVERTISED.

Your previous email didn't even address the fact that you sent me a different model, and you can't honestly say you're sorry for the inconvenience because if you were you'd take your item back and send me the correct one.

Make this right.

After several days with no responses to emails or calls or the PayPal claim...

So you know, I've filed a claim with PayPal. You haven't responded there, so I thought I'd inform you.

I've also made phone calls to ANS Gear and ANS Extreme concerning this issue.

You have refused to address the fact that you sent me the WRONG MODEL of Custom Products ASA... I know the color variation might be the manufacturers fault, but they laughed when I said that it wasn't the right model and told me to contact you again. I can and will cancel my PayPal claim at any time if you refund me, or replace my item with the proper model and color. Otherwise, I'll continue with the claim and I'll be calling the ANS office twice a day until I get some answers.

After several more days with no response to emails or calls or the PayPal claim...

I'd appreciate a response from you... Phone and email don't work? Ebay messages don't either?

I've ordered from ANS Gear in the past and been very happy with what I've recieved. Don't ruin your reputation over a $38 mistake.

CP says you're responsible for sending me the right model... You didn't. I don't want PayPal to take your money from you; it looks bad and I feel bad having to resort to that. All I want is my money back, or an ASA in the same model and color as the auction. Make that happen and my PayPal case goes away.

The next day.

Custom Products, the manufacturer you told me to contact, says that you're responsible for replacing the item you mailed me; it's not the right color or the right model. Why don't you answer your phone or emails? Send me a replacement or send me a refund!

The next day.

Just because you don't respond to me doesn't mean I'm going to calling and emailing and sending messages through eBay. You sent me the wrong item; color and model don't match the auction... You ripped me off. Make it right or I'll take this further then PayPal. I've already been in touch with the Better Busines Bureau and the Massachusetts Attorney Generals Office of Consumer Affairs. Just give me a refund or send me the correct item!

The next day.

I'm not going to be ignored. It's been 11 days since you've responded to me, and you have yet to respond to PayPal. I can call and email all day if I have to. I'm going to get law enforcement involved... I've already got eBay, PayPal, the BBB, the Attorney Generals Office. Pretty soon the police will knock on your door. I've seen your feedback, you ignore customers until they back off. I don't back off. Give me back my money or give me the correct item.

The next day.

Where is my item? Do you even have the model and color that you "sold" me? Give me my item or give me a refund. Those are your choices. Don't jerk me around or I'll take even more action than I already have. I want my money or my item. Make that happen.

The next day.

I paid for this item on the 28th... It's been almost a month and I haven't recieved the item I paid for. Make this right... Answer your phone, answer your email, do something! I can say with certainty that PayPal will refund me if you don't respond, so save yourself the trouble and let me send my ASA back for a refund or a replacement. I'll cover shipping on my end.

The next day.

Give my back my money or give me the item I ordered.

The next day.

Quit the BS and give me back my money. You send me a refund or send me the item I ordered, then I'll send you the item you sent me. It's that easy.

The next day.

Boy your inbox must be close to full by now... Unless you want it to be that way every day, you should take back the item you sent me and either send me a refund or the correct item.

You can't ignore me; you're legally obligated to provide me with a refund or the item pictured in the auction. It's what's known as a "Warranty of Merchantability" and it applies to anything sold in or to someone in the Commonwealth of Massachusetts. It'll cost me $15 to file in small claims, about half of what I sent you. How much will it cost you to send a representative across the country to go to court? Or would you like having an arrest warrant in your name? Give me my money back and this goes away. Better yet, just give me what I paid for.

The next day.

If you were smart, you'd send me either my money or a replacement as soon as you read my messages. I've got a lot of time on my hands, and great knowledge of consumer rights. This doesn't need to be any more messy than it already is. Give me a refund or a replacement.

The next day.

Hey guys, thanks for the DYNAMITE customer service you've provided to me.

The internet community can't wait to hear about it. Let's see, there's PBNation, TechPB, PBreview, PBforums, Pballer, Punishers PB, Ballers Cafe, Warpig... You remember Warpig, right? They remember you alright, with those fake Myth regulators.

Now, what you haven't heard of is a site called Toolhaus.org which allows me to isolate all of your bad feedback. There are some trends in your feedback; wrong item, wrong color, 15+ days of shipping... I won't do the work for people but when you look at the numbers it takes only a few seconds to put two and two together. Refund me, or replace my item. Now.

And finally...

Ultimatum time. I've mentioned legal action, I've mentioned PayPal action, I've mentioned posting on forums (just your pictures and your messages, none of my comments), and now it's time to tie it all in. You've got 3 more days to either refund me, or ship me the correct item. What happens after that (completely legally) is your problem. Take a hint, I can, LEGALLY, make you regret not acknowledging your mistake and doing what a good business would do and refunding me.

[Lohman446]

They consistantly argue when left bad feedback - I saw that. Considering A) the consistancy of the bad reviews and B) the childish responses consistantly from Barbs I would simply decide not to do business with them. As if this thread wasn't enough. Of course, thats easier said then done. I really wish e-bay would step up against such issues though.

[Ando]

Like I told you before....

I've had to do this a few times. Filing a dispute with paypal is the way to go on this and when you send the item back, track it. Paypal will need the tracking number to finalizes the transaction and like what someone else said already. If the seller ignores it, paypal will give you your money back including shipping charges.

You have 45 days to file a paypal claim. That's what Barbs is waiting on, for the 45 days to elapse, it happen to me once and the company that i purchased the item from was so "helpful", more like stalling me from making the claim. After the 45 days I never heard from them again. Wouldn't return PH calls,emails...ect...which they always had before the 45 days.

If you don't do it within the time period, your screwed. Do it now, paypal will do their thing, if they ignore paypal, PP will ask you to send the item back with tracking. Give PP the tracking number and once the items is received and still no response from the company. Your money will be back in your account to include shipping.

[OPBN]

To be honest, I really am surprised that CP didn't have a better reply for you on this. You would think they would be trying to protect their reputation for quality and help you with your dilemma. Makes me wonder if they aren't dumping their QC rejects to these companies. Due to the past issues with ANS and the bad regulators, it wouldn't surprise me if someone isn't buying Chinese knock offs either, it is the typical MO that I see in my industry all of the time. Again, if this were the case, you would think that CP would be interested in getting to the bottom of the situation. Seems like poor CS all around and a lot of passing the buck.

[Frizzle Fry]

Like I told you before....


You have 45 days to file a paypal claim. That's what Barbs is waiting on, for the 45 days to elapse, it happen to me once and the company that i purchased the item from was so "helpful", more like stalling me from making the claim. After the 45 days I never heard from them again. Wouldn't return PH calls,emails...ect...which they always had before the 45 days.

If you don't do it within the time period, your screwed. Do it now, paypal will do their thing, if they ignore paypal, PP will ask you to send the item back with tracking. Give PP the tracking number and once the items is received and still no response from the company. Your money will be back in your account to include shipping.

I've filed with PayPal. First a claim, then a dispute. I've sent the item back with tracking, but BarbsPB has finally responded with some outrageous claim that isn't posted to the account. Basically, a PayPal agent authorized the return so I shipped 2 days ago with tracking... Then BarbsPB responded and when I called they told me they couldn't tell me what BarbsPB said (which is weird, because BarbsPB is able to see my complaint) and that they'd be reviewing the case once again.

Now it looks like not only will I not get my money back, I won't even have the piece of junk ASA they sent me