New crossfire reg, any good?

[CatoRockwell]

I just had a different experience with Crossfire . After the receptionist put me on the phone with one of the Tech's . He was very informative . I wasn't asking about the new reg per se , but general questions about hydro testing , reg swaps , siphon valve installs . He even gave me updated price quotes (all cheaper) that haven't been posted on their website yet . I can't say I'm dissapointed with their customer service .

Wait til you need something fixed, they get to it, but they don't keep you in the loop. Again, I can't complain when my reg went down twice in the same year, they gave me the new stealth reg for free, but that was after $30+ in shipping costs and 2 letters and 3 phone calls. For just the shipping to have them fix it alone I could have bought a new reg.

Again they fixed it, but they don't keep any records on you as the customer, if I hadn't harassed them, they wouldn't have even known it was a problem reg and would have done the same oring replacement and 5-6 months from now I'd be sending it in, again, $18 in shipping to replace a $.05 oring.

They don't have bad customer service, but compared to what I've seen with Ninja, who attends every major paintball event, who does custom orders for their customers, and who is very alert and aware of their customers needs; Crossfire seems to be a bit detached.

I just want to say again, Crossfire did fix my issue and I am satisfied with my new reg, I guess I just have higher expectations about customer service.

[Guardian]

Wait til you need something fixed, they get to it, but they don't keep you in the loop. Again, I can't complain when my reg went down twice in the same year, they gave me the new stealth reg for free, but that was after $30+ in shipping costs and 2 letters and 3 phone calls. For just the shipping to have them fix it alone I could have bought a new reg.

Again they fixed it, but they don't keep any records on you as the customer, if I hadn't harassed them, they wouldn't have even known it was a problem reg and would have done the same oring replacement and 5-6 months from now I'd be sending it in, again, $18 in shipping to replace a $.05 oring.

They don't have bad customer service, but compared to what I've seen with Ninja, who attends every major paintball event, who does custom orders for their customers, and who is very alert and aware of their customers needs; Crossfire seems to be a bit detached.

I just want to say again, Crossfire did fix my issue and I am satisfied with my new reg, I guess I just have higher expectations about customer service.

That maybe true , I'll find out when I have all that stuff listed above done . From what I got with the phone conversation , they are a tank and valve manufacturer . The Crossfire brand is a subdivision of a much larger company . So far with the two times I have dealt with them , It's been good considering they are a big business where transactions are often less personal on account of the volume of inventory and number of customers they deal with.

Ninja is a much smaller company dedicated to paintball , so I would expect their customer service to be more personal .

Either way I have no complaints yet with either company .