New RT, Interesting experience...

[Butterfingers]

Yeah I tend to avoid cousins as much as possible. They read stuff directly out of a smart parts catalouge.

If I need somthing I usually shift my patronage towards "Island Paintball Supplies" a mom and pop family business. The definition of your local PB shop. Always friendly always courtious. All the workers are family and the father has been playing since the mid 80's. He's a high school teacher too so hes educated.

I think I have heard the smartest quotes from the owner Mr. P. and his sons.

"You got a nice short barrel picked out there, heres some paint that will work well with it, it will just make it more accurate."

"The best thing you can do for accuracy is use good paint"

"We just got these new RT Pro's in today"

"We just got these warp feeds in today, these things are great."

"Did you see these new inteliframes they are absolutely the best mag frame you can buy"

Kid: "What can I do to get more range"
Worker: "Turn Your Velocity Up" "Aim Higer"

[XPK]

wtf

This cousins incident of poor service is an example of how a big business can get out of touch with its customers. Perhaps cousins has gotten so big that it thinks it can treat customers poorly because there are lots of them so who cares about one or two. If incidents like this continue ie if the customer service continues to decline paintball customers will just go elsewhere. Paintball is a luxury activity and there is a growing market and pool of competitors in the industry. If prices are more or less the same why not go to the salesman who treats you better. Cousins should know that the majority of their customers have plenty of disposable income where ever they are (its not a cheap hobby even with a low grade marker), and are experienced consumers who expect a standard of service and courtesy at the point of sale. They possess an elastic spending attitude ie "we ain't stupid and we don't like being treated like an idiot and you just lost a customer." All cars serves the same purpose but i'll take my business elsewhere if I feel like the salesman is making me feel unhappy about MY PURCHASE. Let me emphasize that its MY PURCHASE. Belittling MY PURCHASE = to belittling ME.

Customers know poor service when it slaps them in the face like that. That salesman at cousins should stick to his real job because obviously he sucks at sales. AGD isn't the issue in this case although AGD should be concerned that a dealer has nasty things to say about AGD products. The true issue is that wiseguys should not be put in a position to interact with customers because they are nasty little individuals who think they are so cool and powerful being a ref and holding down multiple jobs at such an age (tsk tsk). Cousins should also be blamed for putting this rectum spelunker in a position to condescend on their valued customers. "Good eye human resource guy." If anyone has the right to be sarcastic its me the paintball consumer who shells out the grand or two to indulge in a luxury sport. Remember cousins i pay top dollar for the product but don't short change me on the smile....or you will die.

[Skoad]

if noone wants his emag, you shoulda offered a cheapo price , ask him how much he wants for it. i mcould take it off his hands

[Butterfingers]

They sell the e-mag for MSRP no wonder they arent selling it.

[Croix71]

I don't know about you all but I got into paintball because my good friends were really into it. Most, if not all were using Mags and it was just convenient to have the same marker. When I had a problem with my Mag I knew someone in my group would know how to fix it. Most of all I trusted their word over the local paintball store. Over the last 8 years I haven't regretted my decision & my gun is still as reliable as ever.

Now if I had gotten into the sport on my own, I would've probably ended up with a `Cocker. Just because that's the eye candy that stores display and it's what they'll swear by.