Disgusted with Pro-Team

[RobAGD]

Ok guys a few things.

#1 We (techs) are not supost to locktite PowerTube tips back on because that isnt always a long term fix. We generally tell people they need to send them back to the factory to be soldered back on.

#2 If you have been taking the Mirco Emag apart with out taking the sear pin out of the rail you can bend the rod the plunger is on. I have had to straighten more thne a few of those because people remove the c-clip and just pull the sear with teh rail... Thats a Big no no.

And there is a reason I dont like working on PTP stuff. Just Ask BlackVCG about MicroMags We had fun giving him all of them at IAO as a little tech geek humor

-Robert

[Russ]

MajorDamage,

The gun was sent to AGD by the Pro-Team tech. I guess you missed that part.

RobAGD,

The length of the the rod plunger was set at .218 from the factory. The tech had me set it to .175,the setting he has found to work best.

The on/off was too long from the factory, and the gun wouldn't recharge. It came .729 long, the tech had me bring it down, in increments of .005, to .680. I kept trying the gun after each cut.

The circlip was missing from the solenoid plunger, right from the factory! I didn't even realize that there should be one 'till the tech happened to mention it.

The sear is not a carbide tipped, roller bearing unit. It's relatively soft and PTP's eMicro design doesn't allow enough room for the roller bearing.

Today PTP said they would call me in response to my request for a full refund or replacement on the gun. They had to speak with "the Boss" first. THEY NEVER CALLED! It's the lack of customer service/satisfaction that really bothers me the most!

[This message has been edited by Russ (edited 08-22-2001).]

[krafty]

If you charged the gun to a credit card, call the company and tell them you're having serious problems with the product. If you're within the time window (I think it's 60 or 90 days) you can challenge the charge to your account because of defective merchandise. Make sure to tell them how many times you've tried to resolve this with PTP.

It's a last resort, but if you're in danger of losing over a grand, I'd say the trouble would be worth it.

krafty

[RobAGD]

The reason they have you change all those specs is because thier bodys are off that much.. do the math.

AGD set the pin at .725 ish well they had you drop the pin down to .680 ( thats way out ) .045"

The rod length at .218 down to .175 is almost .045 again see a trend here ??

-Robert

[Tpmxkidd]

Ok heres one for the Mob, we can all mass e-mail Proteam and tell them that we know of Russ's ongoing saga and we will reccomend to everyone not to buy or use their products. i have had absolutely no problems getting no BS answers from the techs (GODS) at AGD.

[prikkaboo]

blackvcg, whats bad about micromags that causes you guys to not want to work on them? i have bought a micromag used and now im worridd that i just bought a pretty, but low quality mag wannabe. can you tell me the bad and if there area any, good points? thanks. also does anyone konw if the intelliframe will fit a micromag? i read that it didnt and i wanna know if its true, cause if it is i do believe i will be purchasing a real mag. hehe

[st6212]

Originally posted by prikkaboo:
blackvcg, whats bad about micromags that causes you guys to not want to work on them? i have bought a micromag used and now im worridd that i just bought a pretty, but low quality mag wannabe. can you tell me the bad and if there area any, good points? thanks. also does anyone konw if the intelliframe will fit a micromag? i read that it didnt and i wanna know if its true, cause if it is i do believe i will be purchasing a real mag. hehe

Yeah, it will fit.

[fenris69]

Dont worry about pro-team. these probs seem to be ALL isolated to the new micro-emags. ive never heard a thing go wrong with the normal micro's or cockers or anything else for that matter. kinda crappy but this stuff has to happen to someone somewhere...you just got the shaft of bad luck is all. i know...no consolation there...

[BlackVCG]

MicroMags just have sloppy tolerances. I don't like the Benchmark frames that come with them and I don't like the way the body is designed. Almost every Mag I worked on was a PTP MicroMag. We had one MicroMag RT that needed a .765" pin because it was too reactive with any pin that was shorter. This was more than likely due to bad tolerances in the mainbody. They can be okay guns, but I'd much rather have to work on an AGD product.

[rt_81]

russ, i feel for you man, i honestly do. thats a crappy(for lack of better word that wont be filtered out) deal for anyone to go thru. i dont know what i would do if i had to go without my gun for that long. all the tourneys and rec games i would have missed. what a nightmare. i hope you are able to work things out and get back on the field soon. as for me and ptp, after reading all this, they wont be getting any of my business unless someone can convince me other wise. which i doubt you can.

RT

[Russ]

Too bad I paid with a money order.

Just got off the phone with Pro-Team. They refuse to replace or refund the gun. Their stand is to "get the gun fixed, and if it can't be fixed, THEN will they explore other avenues"

What the heck is that supposed to mean? This has been a long and expensive "avenue" that I have been led down.

[ralicea]

Russ,

Did you ever get this issue resolved with Pro-Team?

[Russ]

ralicea,

Yes, Pro-Team took care of me. On 9-25-01 they replaced the MicroE-Mag with a Tequila Sunrise Fade annodized, AGD E-Mag. They switched my green warp feed for a red one, and just the other day I recieved one of the new PTP/Armson SSR barrels. It took a while, and caused me much greif, but all is well now.



edit: pic added 5-12-7

[shartley]

Russ
I am glad everything is taken care of now. You have ended up with a nice looking Marker. Well, SWEET would be more accurate.

On a brighter side.... I am sure everyone at Pro-Team Products are nice people, work hard, and are very dedicated to the Paintball Industry.

[zvanut]

thats a pretty fine little gun u have there, glad everything worked out