Anyone? I heard good things about the store, and their prices speak for themselves, but Ive had a ****ty experience with em.
I was ordering a new tank and mask. Initially I was ordering a 45ci 4500psi PMI tank, but it was backordered. The mask I was ordering was backordered as well. When the mask came in they told me I could speed up my order by switching tank brands. I told them they could switch it to a Crossfire 45ci 4500psi tank if it would expediate things. We were communicating via e-mail up to this point.
The guy accidently changed it to a 68ci 4500 Tank, and I emailed him telling that he did. I dont know if he didnt get the email or ignored it or something, but it never got changed. I called monday when their customer service was open but I guess it was too late or something, it was already "shipped", so I said **** it, 68 is fine (which it is). The guy said he would work on getting it changed, if he could (there was a chance he could have stopped it from leaving the warehouse). I left him my number and he was suppose to call back, but never did. Credit card was charged, items were listed as shipped, invoice recieved, so I assumed it had gone out.
The shipping was UPS ground and a 3 day delivery was estimated, and the item had shipped out early on monday. Friday rolls around and nothing is here. Today (tuesday) I decided to call, since my UPS reference number wasnt working (I assumed the link was messed up on the order status page, as a few of the links are broken or direct you to the wrong page). I talked to them today and they said for some reason it was possible, that they may not have actually shipped it. That they didnt have UPS pick it up. I ordered my stuff around May 26th, its now June 18th and nothing has been delivered. Im not very happy. The guy was going to investigate it on the warehouse computer and call me back tommorow. As far as Im concerned they can give me next day air or shove it and give me my money back. Ive waited long enough for this crap to come, should have been here last week. Whatever, maybe this was just a fluke experience, but I wouldnt deal with this store again, even if they have very good prices. Guess Ill be shopping at the various New England Proshops from now on, cuz Im sick of playing telephone tag with various customer service reps trying to get my order straightened out.
I was ordering a new tank and mask. Initially I was ordering a 45ci 4500psi PMI tank, but it was backordered. The mask I was ordering was backordered as well. When the mask came in they told me I could speed up my order by switching tank brands. I told them they could switch it to a Crossfire 45ci 4500psi tank if it would expediate things. We were communicating via e-mail up to this point.
The guy accidently changed it to a 68ci 4500 Tank, and I emailed him telling that he did. I dont know if he didnt get the email or ignored it or something, but it never got changed. I called monday when their customer service was open but I guess it was too late or something, it was already "shipped", so I said **** it, 68 is fine (which it is). The guy said he would work on getting it changed, if he could (there was a chance he could have stopped it from leaving the warehouse). I left him my number and he was suppose to call back, but never did. Credit card was charged, items were listed as shipped, invoice recieved, so I assumed it had gone out.
The shipping was UPS ground and a 3 day delivery was estimated, and the item had shipped out early on monday. Friday rolls around and nothing is here. Today (tuesday) I decided to call, since my UPS reference number wasnt working (I assumed the link was messed up on the order status page, as a few of the links are broken or direct you to the wrong page). I talked to them today and they said for some reason it was possible, that they may not have actually shipped it. That they didnt have UPS pick it up. I ordered my stuff around May 26th, its now June 18th and nothing has been delivered. Im not very happy. The guy was going to investigate it on the warehouse computer and call me back tommorow. As far as Im concerned they can give me next day air or shove it and give me my money back. Ive waited long enough for this crap to come, should have been here last week. Whatever, maybe this was just a fluke experience, but I wouldnt deal with this store again, even if they have very good prices. Guess Ill be shopping at the various New England Proshops from now on, cuz Im sick of playing telephone tag with various customer service reps trying to get my order straightened out.
so I guess good things can come outta bad things
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