Modified Paintball's phone number DOES ANYBODY KNOW?

[Jack & Coke]

I just got off the phone with Don. He is very upset and has been trying for the last week to get a hold of Terry. Don said that like the rest of us, all he has been getting is an answering machine.

I just want to let you guys know that he is aware of the problem and is very concerned about your orders and lack of customer service.

If I get more news, I'll post it here...

[fbody93]

You can count me in as having an unfilled order I placed over 4 weeks ago. I like the rest have called and left messages, emailed the business and Don with no results. I would not mind if something was not in stock and I was told about it...no problem with waiting for it then, but i'm left in the dark and believe I will never receive the stuff I ordered!

GregM

[TRIAD]

Guys, it's time to take some more action, serious group action. You need to start filing reports again MPP. I have heard numerous problems here on the boards, and believe this is NOT proper business practice. It's for you to decide, but as a customer, you have the right to do so. I would've taken action already, but that's just me. So, if you want to see your items, or your money, get started.

[Jack & Coke]

Terry just called me.

He said he just got back from Arizona where he had a family crisis (father had a heartattack). He said he's got a hit list of people to call back so if you called and left a message, he said he will follow up.

As far as orders go, the items I ordered have not come in yet from AGD (warp) and Lapco yet. As soon as they arrive, he said he'll shot me confirmation email. I mention this because if you're still waiting, you may be in the same boat as me.

Terry said when he took over Modifiedpaintball their where many screwed up orders and backorders that he has had to sift through and follow up on.

I got the impression that there was much miscommunication, poor oraganization, and unlucky events during this recent transition. It sounded to me like Terry cares about what's going on and is trying very much to correct things.

Only time will tell. I certainly wish him the best... especially since Modified has always had pretty competitive prices.

[hubadlatimmy]

Well I just got off the phone with him and he was VERY informative and helpfull. Just give this guy a call and he'll help you out. I just wanted to say he did in fact have a family emergency and left very suddenly.

Once again just try calling him it helped a TON.

[dansim]

see i told you

[cphilip]

Actions speak louder than words...

[TRIAD]

According to Jack & Coke and hubadlatimmy, both Don and Terry are very "helpful". Now, obviously one of them made a mistake, and now obvously both of them are trying to act nice and blame it on the other. So, we'll have to see how this all works out and what happens. But let me just say I'd be taking some action right now. This isn't very good business for MPP. I know that I don't recommend them anymore, after hearing some of the problems they've had.

[cwuchu]

I talked with Terry last night about an AGD Flatline I've been waiting for since July. He said in addition to three flatlines that have been shipped out in the past couple of days, about 30 warp feeds have also been sent with the $9000 order. So I hope that will give you guys who have gotten all strung up about your warp feed order some relief.

[hubadlatimmy]

Call him if you have a discrepancy my order was figured out withing 5 min and he was very helpfull.

[fbody93]

Still don't have my stuff. Terry gives me empty promises everytime I talk to him, and that's only when he decides to call me back! WARNING to everyone reading. You take a big chance of never getting what you pay for when you buy from Modified Paintball.

GregM

[Xen]

Took me 3 months to get my stuff. I dont belive the heart attack thing. Terry is a liar and will do anything to get him a few extra days. Just ask for a full refund and buy it from another site. I wont ship the product till its the last minute.

[cledford]

I don't know the guy or if he had a family emergency or not - but truthfully it does not matter if he did.

By leaving town without any sort of notification (posts to various major boards, a post at his web site) he very much brought his integrity into question. I know how difficult it is to deal with a family emergency - I lost my Dad and was out a week during that time also. That did not excuse me for keeping in contact with work or trying to do everything I could to help mitigate my unexpected absence - and I didn't have anyone's money! It was difficult and I would have preferred to not have had the distraction, but it's called "responsibilities of adulthood" folks, and many in the paintball industry missed the class on it.

I hear crap like this all of the time with regard to paintball and it really pisses me off. The only reason dealers, vendors and manufacturers get away with this crap (which they could never pull in another industry) is because *we* allow them to.

Along with hype mongers, people who run poor retail businesses and manufacturers who can't meet commitments (within several months) really burn me up.

Sorry if his Dad was ill, but that's really no excuse to walk out on a business and it's customers with nary a word.

-Calvin (my rant of the day)