for me it just stopped working...fresh batteries and nothing just dead. im not positive but i called and talked to one of their guys...mike maybe, im bad with names. anywho he said there was a bad batch of motors that were burning out after a short time. he said that they were aware of the problem and had hand selected a good batch of motors and that i should send it in and he would ensure that i got a new/good motor and that he would personally fix it and get it back to me asap.
i dont know if thats what he told everybody....but it works for me as he did exactly what he said he would do with no BS. i manufacture and ship products for a living so i know that manufacturing errors can occur beyond a sellers control. my personal feeling is that its impossible to be perfect...its customer service and what you do to fix a problem when it happens that matters , and odessey gave 110%. i recomend their products and can personally vouch for their excelent customer service and support.
maybe thats why brass eagle is suing them...jealous of their reputation for superb customer support. a small start up is making the giant conglomerate look bad.
i dont know if thats what he told everybody....but it works for me as he did exactly what he said he would do with no BS. i manufacture and ship products for a living so i know that manufacturing errors can occur beyond a sellers control. my personal feeling is that its impossible to be perfect...its customer service and what you do to fix a problem when it happens that matters , and odessey gave 110%. i recomend their products and can personally vouch for their excelent customer service and support.
maybe thats why brass eagle is suing them...jealous of their reputation for superb customer support. a small start up is making the giant conglomerate look bad.
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