Last week I finally decided on a new marker. It was a Shockteck 2k3 Tremor Autococker(sorry AO 
, still have the LX mag). There are only two online stores that carry this marker, Shocktech and Paintball-online. I figured I've heard good things about PBO, so I'd give them a shot. This has turned out to probably be my worst mistake in buying paintball gear online.
They had listed my marker as On Hold. I've e-mailed them serveral times on Thursday, Friday and Monday with no answers. Finally on the Tuesday I get an e-mail saying my cocker shipped out the 27th and because of me picking Overnight/Next day shipping option it should be here the 29th. I figured ok I can handle that. The gun still hasn't showed up at my door.
So I shot off another e-mail today telling them the cocker hasn't showed and asked for a tracking number to find out where it was. And amazingly I got a reply:
I then looked at my account page on their site to find out they charged me more for shipping between the time I "checked out" and today. The gun total when I ordered it was $752 WITH shipping included, and somehow today it was $764. They didn't notify me they added more to my bill(is that even legal?), which really annoyed me. So, I told him if the gun hasn't been shipped yet I want my order cancelled and want a full refund(no response back yet phone/e-mail). I'm even ready to refuse the package if it even did ship just so these people don't get my money.
They claim my business is important to them but their customer service has been horrible(when I did call there was no answer) and I feel like a thief is trying to pick my pocket. I'm wondering am I the only person that's ever been screwed like this or have there been others?
sorry if my post sounded like a buncha drivel, needed to vent a little.
, still have the LX mag). There are only two online stores that carry this marker, Shocktech and Paintball-online. I figured I've heard good things about PBO, so I'd give them a shot. This has turned out to probably be my worst mistake in buying paintball gear online. They had listed my marker as On Hold. I've e-mailed them serveral times on Thursday, Friday and Monday with no answers. Finally on the Tuesday I get an e-mail saying my cocker shipped out the 27th and because of me picking Overnight/Next day shipping option it should be here the 29th. I figured ok I can handle that. The gun still hasn't showed up at my door.
So I shot off another e-mail today telling them the cocker hasn't showed and asked for a tracking number to find out where it was. And amazingly I got a reply:
Hello again. This order did not generate a tracking number. I have a question pending with our warehouse to make sure it did go out. I'll contact you when I know more.
They claim my business is important to them but their customer service has been horrible(when I did call there was no answer) and I feel like a thief is trying to pick my pocket. I'm wondering am I the only person that's ever been screwed like this or have there been others?
sorry if my post sounded like a buncha drivel, needed to vent a little.
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