another, I Really Hate Paintballgear

[Mossman]

Originally posted by Bensongg
I just ordered from them and I am not at all happy with the service. I get an email saying they cannot process it becuz my shipping address was different from my billing address, I call them and talk about it, the girl tells me to call back in an hour cuz the order hasnt downloaded yet. Then I call back in an hour, the guy talks to me like im retarded. Tells me he sees nothing wrong with my order. I get a call yesterday saying they need the phone number on the back of my card. Then I get another email saying they cannot process it cuz my shipping address is not on file at the bank my card is from. So I call em and tell em just to change the shipping address to the same as my billing address, duh, easy as pie. Then, the guy tells me that they dont have the tip I ordered with my freak kit. Tells me they have a different one for $49.99. Hmmm...doesnt that come with the kit? Oh yeah, it does! I hafta swap the tip I ordered for a different one. I got an email today saying my order shipped. Ill be very suprised if its right. This was the first and last time I order from them.

In PBGear's defense, no decent stores will ship to a different billing address that is not filed with your CC company. They tell you this on the site somewhere relatively obvious, if you want me to find it I will. This is because CC fraud was getting out of hand, so now i believe the CC companies are making the stores eat the lost $, so they aren't being lax about it. It is your responsibility that all your info works with their terms.

On another note, their stock showing system is horrible. Whenever I am ordering an extremely popular item, or something odd that they might not normally have, I always call first. I've been lucky I guess, But i'll continue to use em and free shipping over 100 rocks!

[rdb123]

Originally posted by Phil
I order from them and have never had a problem. Just got my IR3 today from them. Any business that does a huge volume will eventually make a mistake.

Eventually on every third order.

-Ron

[Bensongg]

You seem to know alot about that stuff for a 17 year old, Mossman. Have you used your parents credit card alot? LOL.

[cphilip]

A lot of the internet store site I use have a seperate "Ship to" place on thier online ordering system from the "Bill to". The good ones do. And a lot of them keep their inventory online system up to date. And a lot of them answer their emails promptly. Not many Paintball sites I deal with seem capable of this. They want a online store but do not want to keep it up. But it can be done. Try ordering from Cabela's and Bass Pro Shop if you want to see how its done right. You can see FOR REAL if its in stock before you order. And they promply reply if you need to add or changes something. They realize its cheaper and easier to not do it over the phone. Its all a matter of wanting to do it and putting an effort into it. Most of them buy a program and set it up and then forget about it like its going to run itself. It will only be as good as you make it.

[Bensongg]

NEVER, EVER, EVER, EVER, EVER, EVER, EVER, EVER! order from these stupid *** people! Of course my ****ing order wasnt right. The guy said he'd switch the tip and of course instead of getting even the wrong one, I didnt get any at all! They can kiss every square inch of my big white ***. An any little dorks who wanna defend em can get in line.

[Vash02]

I feel ya bensongg. They seem to mess up ALOT of orders. Ive had my orders messed up before, and all of my friends have had their orders messed up. You'd think that there wouldnt be this many mess ups. Ill give them once every so many orders but this everytime stuff is crazy.

[rdb123]

Vash:

Originally posted by rdb123
...Recently, they tried to tell me that I didn't have 50 dollars in a 50 dollar money order I sent them. (yes, you read that correct)....

-Ron

[darklord]

I like paintball gear... cheap prices, free shipping on orders that are $100+, and a lot of items to choose from. I've never had a problem with them. In fact, I had to return a pair of DYE 03 hybrid pants for a smaller size, and they actually got them to me within 2 weeks. That amazed me.

[SpongeBobSquarePants]

Good way to fix problems, order a faster shipping gets them on your order faster and usually rite. Didnt work in you case baha sorry.

[Peach]

I Order from Paintball-Online, out of over 8-9 orders from them I have had NO problems. If you have a problem, ask for Cory. PS: He also shoots a mag and I buy EVERYTHING from him even if the price is a few dollars more. I know I will get it on time, at a decent price, and have good service.

No matter how often a place keeps up their site, always call or email to check if something is in stock.

[rdb123]

Peach, I called up AV yesterday to change my order to items that were all in stock. The boy on the phone told me everything was in stock and that it would ship out tomorrow via 3rd day.

Well, I was surprised this morning to find an email telling me EVERYTHING I ordered was out of stock. Go figure.

-Ron

[�.C.]

They are busy people, perhaps the most busy paintball dealer on the planet. They have some of the best prices and are just trying to run a buisness. Sure they make lots of mistakes, they had plenty of mistakes with me, but the thing is that they made up for it. Ever try working in anything customer service related? It's a REAL PAIN. It is not until after you get all the facts straight that you can start trashing. Have you tried asking for something for your troubles?


BTW we have a few strong dealers on AO, Tunaman of had all of those, we all know he would of had the PARKER

[Bensongg]

Hey BC,
Get in line.

[�.C.]

Bensongg- am sorry is this your thread or bahaboys?