I Hate Pbgear

[Mag Master 04]

never again will i order ANOTHER THING from them...the same thing happened w/ my evo2...ordered it and then 2 months later..finally gets here. Well new order comes along, 12inch ultralight for my ULE, redz pouch w/ comph. belt, 5 KAPP pods, redz tank cover...1 month and 3 days later...not even in stock yet...they are really pissin me off. i cut them some slack last time cuz it was around a holiday, but this is pitifull, i am a very angered customer, this has gone too far, i need that barrel to play, its not liek i got a spare cocker barrel layin around, i have had mags all the time and no 1 shoots cockers here cuz we all know why, cuz mags rule! but PB grear sux big balls on this one, im very pissed, im gettin my crap and im done w them, no one buy from there ever again!

[AutomagRT1483]

Were any of those items that you ordered on back-order? I never have a single problem with them, then again I get next day air on all of my packages.

[devingoode]

why didnt you check to see if it was out of stock before you bought the stuff??????????

[AirAssault]

I have never had a problem with them, BUT if they do not have an item in stock they should not let you pick it. www.xpaintball.com does that, if they do not have it in stock, then you can't even put it in your basket. PBgear.com is a huge seller, they should be able to keep in a good stock of equipment.

[AlabamaMan]

i waited on my worr gas for a month, and now with all the problems it's had i wish i never got it at all. All though i do like the pbgear people, everytime i have called them i have talked to good people.

[mcdkid]

?

u guys know they just finished moving 2 a new location

[breg]

I have my own horror story from that thrice cursed company.
I will be about a year ago in October. I ordered a RT/Pro, a drop, an ASA, and a tank.
Well, I called them to confirm my order, and they were out of the ASA, so they added a different one. Well, what they didn't tell me was that they cancelled my old order after they took the money out of my account, then charged me for the new order. Well, I ordered about a thousand dollars worth of gear. And the best part was that is was a three day weekend, so I was left wondering WTF happened to my money. Then I called them up ready to rasie hell, and we got it fixed. Or so I thought. Well, my order came, and I saw the pretty AGD box. I thought it looked pretty small for an RT/Pro. Guess what! It wasn't an RT/Pro. It was a 45/45 flatline. Great. So, I called them up again and just a little more peeved this time and told them I'm holding the tank until I get my marker. They tried to give me a run aroud telling me that they would ship it in a week. I had orignally paid for sameday shipping. They were asking me if it was really important if I got my marker. I told them that I paid, twice, for a marker. I paid for same day shipping. I would get these things. Well, about two days later, I got my marker. Wow, was I happy. I then went to the local Pro Shop (PBA, YOU ROCK!!!). When I got there, I picked about $120 worth of goods. My debit card was declined... Guess what! Those rabid jackasses double charged me AGAIN!!! I'll never buy from them again. Unless they get a real good deal with the X-Mag.
I even heard of a guy out here the ordered an Impulse. And they sent him two.

They run a really shoddy shop out there.

[FreakBaller12]

i 'll tell u how my order goes. I ordered an emag and bottom line and drop. They were out fo ceneterfeed so i ahd to change to left yesterday. They have pretty nice customer service and I prefer gear over xpaint cuz they don't have mags. I'll let youu know when ui start rippign with that new emag

[halo13]

I've never had a major problem with them, I order there all the time. Once though I had a large order when it got to my house it was missing an item. I just called them up and told them what happened. In less than five minutes the probelm was taken care of and the next day the item arrived at my door. If you constantly have problems with them maybe you should stop ordering. That way you'll have nothing to complain about.

[JAM]

I've had some bad experiences with them too, but NEVER when things were in stock. just double check your shopping cart before you pay- it'll show you what really is in stock, then only order thangs that are in. I've had many great experiences with them when I follow that rule.

Also, as big as they might be, lots of the companies that make the parts you're ordering might be small, so they can't fill pbgear's back orders quickly... AGD has been out of stock of Flatlines for going on 6 months (with the exception of a small shipment).. that's not pbgear's fault.

[SG Avenger]

I always make sure what I'm getting is in stock. However i did just get a package from them the other day. The package iteself looked like an elephant sat on it..

They used those packing peanuts to padd the products, but it didnt help the case for the items I purchased. It managed to get cracked and crushed a bit too. [fortunatly it was just the case/packaging] But I still like having all my things in perfect working order. Hell I think I might have like 1 CD that has a small scratch on it.

Other than that, best prices, fast service, huge stock.

[QUINCYMASSGUY]

alternative

I heard bad things about paintballgear.com which is why I have yet to use it. A friend recommended Paintballwizard.com instead. They impressed me. They are usually good about keeping the out of stock list up to date, but I ordered a Redz Dimension and they literally called me to tell me they were out, when they were expecting it, and alternatives I had. I even adjusted my order to include another item I was so impressed. Well they told me it was due to Redz being late on shipping, I emailed Redz and they told me they just shipped the items I needed and paintballwizard would get it that thursday. I swear paintballwizard got the items and immediately sent the whole order I made to me that day, very impressive. So if you're looking for online prices check them out, they're legit and good to deal with.

[Crighton]

PBgear will say an item is instock and you will use there stock checker and then 24 hours later you get an email saying. Sorry this item is out of stock and will be back orderd. WTF there in stock ticker doesnt work worth a damn.

[FreakBaller12]

i ahd to change my order from center to left feed emag, they said they are slow in updating b/c they just changed warehouses and are slow on updating

[sithos]

pbgear BAD

i think the store is so large that different departments have different problems. just for fun, try to order impulse parts. BAD service, bad shipping, RUDE managers. (ok, the managers and service people might work for all of pbgear, but they were damn rude to me)


Basically heres my experience:
I order: 1 case of JT paint (its cheap!), New Designz Highflow Valve, Evil Delrin Bolt (v2, actually works).
I recieve: 2 cases pf Jt paint, with 3 of the 500rd bags completely ripped open, atleast 100 broken balls + swollen balls from being wet (ouch!) and yes they charged me for both cases. 1 USED stock bolt. 1 USED stock valve.

i called immediately and complained and got a Return Authorization number. Like 2 weeks after i ship, they email me saying they wont accept the parts back because they were stock parts and used.. The whole reason i returned them in the first place... they said they would send me the parts back and charge my credit card for them, plus the shipping to return them to me. they charged me, then never even sent them back, not that i really wanted them.


so uhh... yeah. PBGEAR BAD!
if you need impulse parts, go to www.buypb.com they have really great service and a good selection of adrenaline impulse stuff.


Oh yeah, and ask BOFH about his rainmaker experience with them. Order Rainmaker, recieve a box full of expensive pinball machine parts. atleast 1 person has benifitted from their stupidity.