AO jersey

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back...

[hitech]

Mine took forever also. However, they had LOTS of problems just after I ordered mine. I have to say that it was worth the wait!

[Muzikman]

Big problem is, CSG is a VERY small company that makes a pretty damn nice product. There for they get more business than they can handle I think. Give them time, I think thigs will get better as the company itself can get a little bigger.

[Fred]

I'm curious as to just how many people on AO have actually gotten one of those... maybe I should just email Jamie and ask, I'm about ready to get another one from them, but a custom one for me... :)

I got my first jersey from them 6 days after order (PPIG), and got the AO one... about a week after order, since it was the first blue one Ivan had to tweak the colors a little bit.

Awesome jersies, don't think I need to buy any from anywhere else!

---Fred

[Muzikman]

I dunno...but one suggestion, be nice, don't bother poor Jamie until after IAO:)

[LaW]

just an update on my disappointed dealings with them


I hate that stupid jersey place... I ordered mine in march and just got it today. They screwed up by not putting my first name just "law" and my last name

they kept calling, apologizing for the wait and that i needed to resend the artwork
i resent it 4 times and they told me once they get it on they will send it out. Well I get teh jersey and NO ARTWORK ON IT AT ALL!! I am going to call them first thing tomorrow now probably ask for a refund because I am definately not satisfied, waiting 3+ months for a jersey that was not even done the way that I wanted it to be and clearly specified it to be



I did email them tonight and I think it was just basically to let them know that it wasn't to order, I am not looking really for them to have to do something about it, but if they offer too I would be happy to accept anything they could do. Oh well.....

[Kevmaster]

thats awfully strange..

when i ordered mine from them 6-7 months ago, the woman (Jamie) was nothing but helpful. She helped me through everything and then when i wanted to get a L and she told me to get a XL, i did and the XL was too big, so she took it back and mailed me a L with $5 to cover my shipping back....

i would have given them nothing but mad props

[LaW]

Originally posted by Kevmaster
thats awfully strange..

when i ordered mine from them 6-7 months ago, the woman (Jamie) was nothing but helpful. She helped me through everything and then when i wanted to get a L and she told me to get a XL, i did and the XL was too big, so she took it back and mailed me a L with $5 to cover my shipping back....

i would have given them nothing but mad props

All our phone conversations were pleasant and I am not really very disappointed with the service because they did keep in contact with me about it. I just am disappointed at the finished product not being what I had ordered. I'll see what they can do about it, I am not too desperate in needing it... I am making my final decision on shatnerball this week so I think i am going there but i get my own different jersey for that anyway

[Muzikman]

Jamie, Ivan and Heidi are all great people, but the problem is I think that is the entire company:) With the Team POG jerseys I had made for IAO it took 5 tried for them to get the art the way we wanted it. Since Ivan and the only one doing the design and layout I can see how things get screwed up. We have 11 POG jerseys that I am probably going to pick up tomorrow, we'll see how the finished product comes out.

[hitech]

Originally posted by Muzikman
With the Team POG jerseys I had made for IAO it took 5 tries for them to get the art the way we wanted it.

I suggested to Jamie that they send out a jpeg before they actually print the jersey. She didn't like the idea because it slows down the process. I still think it would be a good idea. Although mine did come out much better than I expected. Then again, Jamie did manage my expectations properly.

Besides, where else can you get a custom made jersey with personal graphics without having to pay a setup fee?

[shartley]

Originally posted by hitech


I suggested to Jamie that they send out a jpeg before they actually print the jersey. She didn't like the idea because it slows down the process. I still think it would be a good idea. Although mine did come out much better than I expected. Then again, Jamie did manage my expectations properly.

Besides, where else can you get a custom made jersey with personal graphics without having to pay a setup fee?

[hitech]

Originally posted by shartley

Well, if you are assuming that you will get it wrong, then no, it doesn't slow it down. However, if you believe that you will get it right most of the time then it takes time to send the proof and time to wait for the reply. Also, you have to save a copy of your work and have a system to find it again. The easiest way is to create what they need to print the jersey and do it. I still think it is worth the time to make sure you get it right the first time. However, I'm not privy to the inner workings of CSG. Jamie was very nice on the phone. She even explained a little of the process when I asked.

Originally posted by shartley
Also, how does not paying a setup fee help a customer that does not get the product correctly? Saving loads of money is not worth it if the product is not what it is suppose to be.

I believe that they will make you a new one without charging you any extra. As far as I know there is no where else you can get a custom jersey made for $65.

[shartley]

Originally posted by hitech

Well, if you are assuming that you will get it wrong, then no, it doesn't slow it down. However, if you believe that you will get it right most of the time then it takes time to send the proof and time to wait for the reply. Also, you have to save a copy of your work and have a system to find it again. The easiest way is to create what they need to print the jersey and do it. I still think it is worth the time to make sure you get it right the first time. However, I'm not privy to the inner workings of CSG. Jamie was very nice on the phone. She even explained a little of the process when I asked.

Originally posted by hitech

I believe that they will make you a new one without charging you any extra. As far as I know there is no where else you can get a custom jersey made for $65.

[hitech]

Actually, I think they should send out a proof first. That's why I suggested it. However, it depends on how many you have to redo. Only they know if it's worth it or not. Since it is such a custom item I think they will find that it is worth it. I do understand their point, if it takes two or three weeks to get to a customer's order and then another week to get the email out and a response back (not everyone is timely answering email) it slows down the process. Then you have to have a procedure for handling emails that are undeliverable and those who never respond. All that said, I would still do it.

[shartley]

Originally posted by hitech
Actually, I think they should send out a proof first. That's why I suggested it. However, it depends on how many you have to redo. Only they know if it's worth it or not. Since it is such a custom item I think they will find that it is worth it. I do understand their point, if it takes two or three weeks to get to a customer's order and then another week to get the email out and a response back (not everyone is timely answering email) it slows down the process. Then you have to have a procedure for handling emails that are undeliverable and those who never respond. All that said, I would still do it.

As would I. :)