mad at paintballgear.com

[punkncat]

They will refund the money for shipping to your credit card. Mistakes happen sometimes. I am going through a tough time with a 3way that I have owned several of before with no problem. Just luck of the draw.

[arsonpaintball06]

I dont get how soo many ppl have problems w/ pbgear.....i have gotten almost all my pball stuff from them, and have never had a problem w/ their shipping, packing, or customer service. maybe im just lucky:)

[MidnightRider]

Paintballgear.com

I actually got my order in yesterday. I ordered it a week and a half ago, BUT, the wait was my choice. They DID send me an email saying that one of the items was out of stock (may fault for not checking) and that I could either pay extra shipping to have the out-of-stock item shipped later or I could wait and get free shipping on the whole order. I waited and got my order in about 7 business days.


I have always had good luck with paintballgear. I guess I am just lucky.

Peace

MR

[WARPED1]

I dont get how soo many ppl have problems w/ pbgear.....i have gotten almost all my pball stuff from them, and have never had a problem w/ their shipping, packing, or customer service. maybe im just lucky:)

Me three.....

[-=Squid=-]

Me three.....

Make that 4.

[fire1811]

i have also ordered tons of stuff from them and they have only messed up my order once and it was WAY in my favor so i just reorded the part that i had already ordered.

[Mr. Frodo]

Is it just me, or does it seem like all the popular items are always out-of-stock?

[tony3]

All of my problems with them could have easily been avoided with a simple email. But that seems to be beyond thier intelligence.

Or you could just either

A). Cancel your order
B). Order stuff that is instock, there is a reason they have that little feature

[Automaggin2]

I had a problem with them awhile back. I got a bad lapco barrel with my mag and i sent it back in exchange for a dye aluminum, but it was backordered....for almost 3 months....but they failed to tell me. So I called them up and complained, so i got to pick whatever barrel i wanted, no matter hte price, free next day shipping, and a free shirt.

[Bad_Dog]

I've ordered from them a few times and never had a problem untill now...

I ordered a bunch of stuff on may 5th.... the order was at like $85 so I figured I'd buy a new mask to put it over $100 (free shipping) well it appears that my Redz 2.2 pack was out of stock so they backordered it and shipped everything else and it has yet to come in stock! they told me 2-10 days! and on top of that I have to pay the extra $8 shipping to get it when it does come in stock! which is the reason whey I ordered the mask... to get free shipping!

I think I'm going to give them a call tomorrow asking why I havent recieved my pack

[u6e6]

ive had problems with them also. there service kindof sucks. i orderd a rear velocity adjuster knob, and steel brade. total of like 25 bucks right... no . insted they send me someone elses 400 dollar order and charged me for it, then i called them and i had to pay shipping and handling to send them back there mistake... and they never gave my my original order. that was 3 months ago i quit calling them after a whiel bc they never sent it.

[mcdkid]

mix ups

they are not always that bad, my friend ordered a blade trigger for his cocker and they sent him an e-blade

[-=Squid=-]

they are not always that bad, my friend ordered a blade trigger for his cocker and they sent him an e-blade

And they didnt bill him for it? Thats awesome.

Fire - what was the mixup with you?

[fire1811]

lets just say the really shipped the wrong gun on a WDP order

[Miscue]

I had two orders with them recently. I told them to cancel my paint order on the same day I submitted it, because I found paint elsewhere. Instead, they cancel what I had on backorder and send me the paint. Now I have extra cases that I need to figure out what to do with. I could return the paint, but it's not worth it with shipping and stuff - and I don't think I should have to pay anything when they made a mistake.

I told them the error through email, and the order that was on backorder has not been fixed. I know they didn't try to shaft me or something, but the idiocy is irritating. All they had to do was look at the order number I provided, instead of doing stuff at random. And whoever answers their website email took ZERO initiative to correct the problem after having it pointed out. I called this morning, and I got the back order problem fixed. However, they will not refund the paint with shipping even though I requested it canceled like an hour after I ordered it. I think it has something to do with their silly system doesn't handle pending orders or something.

The guy on the phone told me that whoever did it probably made an assumption. My guess is this is what happened: They did not invoice it yet, pending orders don't show up (I'm guessing) so the only order I had on my account was the backordered one and they assumed this was it.

I realize that mistakes happen... and it's probably the fault of one person who screwed up... but it should cost them, not me. And, they should make an effort in fixing it - instead of ignoring the problem.