Kingman/Raven does right by Doobie!

[ZAust]

ive had an experience at the other end of the spectrum. it was my friends tl+. i was playing with it for the day, and as i slid into a bunker the drop forward screws just snapped off. now, it must take a pretty cheap screw to snap off right in the middle, but i digress. so off to the hardware store i go to find the right size and screw, and lo and behold, kingman makes their own size screws for the spyder, and you can only get them from kingman! so i call kingman up, and get put on hold for a solid 15 minutes. once i get through, it turns out that the screw i want will cost me $5 plus $5 for shipping. seeing no choice in the matter, i reluctantly kicked down the $10. it took a month and a half to get that screw. needless to say i was not happy. what pissed me off even more was when i did the same thing to my jt excellerator 4.0 about a month later, i called jt up looking for a replacement. they sent one out right away, free of charge. i got it three days later. no me gusta kingman.

[SuiciDal Sn Y p ER]

so uhhh....agd...my xmag has a few scratches on it, may i get a replacement?

[FSU_Paintball]

There's a flip side to the coin.

A guy I play with had an EM-1... they had problems breaking valve stems. He bought a new one from Kingman, it broke too after a couple weeks, and they wanted to charge him for another.

He's close with the local store owners, so they tried to get Kingman to send some parts in. They wouldn't. They don't have that problem with other companies.

[spyder_technician]

I wanna profess my love for Ricochet. They really do care. I wasn't even the original owner of my 2k, I bought the thing used (cheap). Turns out I bought it cheap because of a busted sensor. E-mail Ricochet about it and in about 2 weeks they had sent me 2 of them, free! Later on, I felt like I needed some new shells and went to order some clear ones to match my other clear and chrome stuff. Turns out they were out of clear shells, but they sent me a black set, free!!! And since the new shells they had given me were the kind with the big o-rings at the bottom, they sent me an entire package of about 30 of the o-rings, again, free!!! I figure I kinda owe it to them to go around giving my testimony to people. They have earned it.