Ok, I am not sure where to post this, but, Ihad an awesome experience with NXe. I purchased a large gear bag from them at IAO. I also own their harness...picked it up when they first came out. Well, a couple of days ago, I got a package in the mail from them. I open it up, and its a marker case. So, I write their customer service, as I didnt order one. Here is their first response:
"Hello.
I'm sorry we duplicated your order, and want to thank you for bringing this to my attention. I'll mail you a UPS call tag to use for the return. All you'll have to do is place the UPS sticker on the box and give the package to any UPS driver you come across or take the package to a UPS drop off location.
Again, I'm sorry for any inconvenience this has caused and really do appreciate your honesty
Thanks.
Deanna
NXe Customer Support"
I thought "ok, no biggie, no inconvenience. Well, 1/2 hour later, I get this one:
"Hello, it's me again.
I've decided that I'd rather have you keep the extra marker and equipment bag instead of having it returned to me. Not too many people out there that would let a company know the sent out an extra item by mistake, so I'd rather let you keep it at no charge of course.
Again, thanks so much for your email, and ENJOY.
Deanna
NXe Director of Customer Support"
Now, if that isnt customer service...I dont know what is. On top of having grade A equipment, these people have an awesome customer service rep. I heartily recommend their products, due to the durability and the friendly service.
I just wanted to share this.
"Hello.
I'm sorry we duplicated your order, and want to thank you for bringing this to my attention. I'll mail you a UPS call tag to use for the return. All you'll have to do is place the UPS sticker on the box and give the package to any UPS driver you come across or take the package to a UPS drop off location.
Again, I'm sorry for any inconvenience this has caused and really do appreciate your honesty
Thanks.
Deanna
NXe Customer Support"
I thought "ok, no biggie, no inconvenience. Well, 1/2 hour later, I get this one:
"Hello, it's me again.
I've decided that I'd rather have you keep the extra marker and equipment bag instead of having it returned to me. Not too many people out there that would let a company know the sent out an extra item by mistake, so I'd rather let you keep it at no charge of course.
Again, thanks so much for your email, and ENJOY.
Deanna
NXe Director of Customer Support"
Now, if that isnt customer service...I dont know what is. On top of having grade A equipment, these people have an awesome customer service rep. I heartily recommend their products, due to the durability and the friendly service.
I just wanted to share this.
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