Airgun's Business Performance

[Hornet2099]

Well guys I love my mag but I've been very disappointed with Airgun designs Service.
I work for a local paintball shop in Washington State, and they overcharged the store for my RT ULE custom, I ordered the stock on/off for that gun and they charged us for it but did not ship it, and they over charged me for that as well. I had to call them up and then they sent it, and I went in today and saw that it was the wrong item. I'm not trying to say that Automags or bad because I love mine, but it seems that they're business performance are something to be desired. I just wanted to know if it was just me, or if it's like this all over the place and I shouldn't feel as bad. Let me know guys.

[Muzikman]

Well, let's just say, AGD has easily the top 5 customer service in the industy. If you work at a shop, you should know this. Try getting help from most other companies out there.

Every company screws up once in a while.

[Chronobreak]

agd makes mistakes like us all.

when they do they fix it and do what they can to rectifiy the situation

if they wouldnt ahve fixed it i would see your argument but they fixed it and all is well now correct?

and customer service and business ethics are two diff things.

[WARPED1]

AGD has always had exemplary good customer service. Don't let one bad apple spoil the pie.

[Hornet2099]

....

Bad use of words, my mistake. And of course mistakes are made and I can totally understand that. no one is perfect and the best thing to do is to rectify the situation. But to have mistakes on everything that I have personally ordered from them, then I tend to wonder. I guess what kinda confuses me is that being one of the few around here who own a mag, it's not sending the greatest message. I tell people that automags are great when i go out to the field and everyone loves it. I'm trying to get more people out here to buy mags. The only problem that has not been resolved is the wrong part that they sent, due to the fact that it was too late in the day to call them. Don't nail me to the cross or anything, just stating what I have noticed.

[TheDuelist]

History tells us that this is an isolated incident. AGD has a record of offering the public top notch customer service to its customers. It is unfortunate that these things happen but do not judge them as a whole for this incident. The one thing this world is losing more and more of is patience. I'm confident the mistake will be taken care of and ultimately you will be a satisfied customer.

[warbeak2099]

Yes, AGD is known for its great customer service. If it's getting to be upsetting, I'm usre they could explain/work something out with you if you call them and inquire about your difficulties. Exactly how many times has it happened? The only customer service even close to AGD's I've experienced is AIC's (Qloader) and Tippmann's. But yeah, call em up and ask what's going on.

[Hornet2099]

See here's the thing, I'm not trying to discredit AGD. I just wanted to know whether this was just an unfortunate string of events, or if other people experience the same thing on a regular basis. I think alot of people are thinking that I'm anti AGD, but I'm not. As far as the patience thing goes, I'm patient, but when people say something will be in, I expect it to be in. The reason why I started this thread is to just ask and see if my experiences we're just freak occurences. Thanks alot guys

[WARPED1]

Well, you can't come to an Automags Owners group and expect to get unbiased answers!

[magking1971]

Warning thread derail!
Where in WA state are you?
Ok back on subject,
I have had nothing but excellant service from AGD, Sometimes mad marcia gets a little testy but I would to dealing with people all day on the phone.

[Hornet2099]

Heh yeah, well after hearing from other people, which i have, I guess that it's just one of those things that happens every once in awhile. I'm in the Tacoma area, and there's only one other guy around here that I know of that plays with a mag.

[Deathshadow9k]

i'm up in lynnwood and play with one....and work at a store, yur not that lonely

[Glickman]

once again... a paintball store overcharging for a gun????

nahh.....

agd is easly top 5 in service..

and numero uno in coolness

[Pickle]

My own experience with AGD

Didn't own one at the time and I really wanted the ULE. Unfortunately the bodies only came in a few basic colors so I waited. Well, then they came out with this beautiful, aphrodity-like green. I fell instantly in love with what I saw on my computer's monitor. However, I asked myself, "Does the green really look like that? Is is just my monitor? Is it a crummy picture?" So I called up AGD and got a hold of John Comprado. He took a full five minutes on the phone with me trying to find a pic but couldn't find a good one. So he got in touch with their advertising guy who sent him a pic and then John sent me one. Customer service is big with me and John and AGD scored big time. I now own two mags and am looking for a third.

So to answer your question, it seems as though it was a fluke.

[Army]

Before you posted here, you should have waited until AGD was able to fully correct the situation, or compensate you for your troubles. You said that it was too late to call them. Well, the next day would have cleared up all problems with a quick phone call.

As for overcharging, AGD (and nearly any other company) usually cannot help that, as they have to cover their shipping costs as charged by the shipping company.

Come back here and tell us how AGD fixed this problem, so we can say "told you so!":)