SB Owners,
First some statistics, we have about 150 SBolts out in the world right now. Less than 12 have been sent back for updating from end users. We did get about 25 back from dealers who didn't sell them. As far as we can tell less than 20 out of the 150 have had a breakage problem. I want to clarify this is "as far as we can tell"
The problem bolts all crack up the side and then around the top. This we determined was from overstressing the plastic sleeve. The normal engineering procedure to fix this is to stress relieve the plastic with heat. We tested several as is Sbolts by notching the plastic sleeve in the side of the bolt and then spreading it apart with a screwdriver. They cracked the same as the problem bolts. Next we boiled several for a few minutes and did the same test. In every case the boiled bolts did not crack and in fact the plastic remained "chewy" all the way up the length of the bolt.
Based on this testing, with a known commonly used fix, we felt the problem was solved. To cure the ball breakage we machined out the centers of all the bolts and replaced them with glued in foamies. We packaged all the bolts back up with an extra foamie and were ready to ship them out.
We gave three fixed bolts to our team Butterscotch Yo and the next day they reported one of the bolts broke. We put an immediate halt on the bolt shipments before any went out to understand why. We just got back the one broken bolt and only the front half is broken off. It is not split down the side.
Now Eric and I are sitting here staring at each other trying to figure out what to do. Almost all of the bolts broke in the first 500 shots. We tested several this way and they end up scuffed and looking used. The average guy would get upset getting "used parts" new in the box from AGD. We could send out an extra sleeve with each one but that doesn't solve the problem. We can switch to an aluminum sleeve which is permanent but is a little heavier. Lastly we can give everyone their money back and go on with other things.
I am going to spend the weekend thinking about it. I will be reading any feedback here.
AGD
First some statistics, we have about 150 SBolts out in the world right now. Less than 12 have been sent back for updating from end users. We did get about 25 back from dealers who didn't sell them. As far as we can tell less than 20 out of the 150 have had a breakage problem. I want to clarify this is "as far as we can tell"
The problem bolts all crack up the side and then around the top. This we determined was from overstressing the plastic sleeve. The normal engineering procedure to fix this is to stress relieve the plastic with heat. We tested several as is Sbolts by notching the plastic sleeve in the side of the bolt and then spreading it apart with a screwdriver. They cracked the same as the problem bolts. Next we boiled several for a few minutes and did the same test. In every case the boiled bolts did not crack and in fact the plastic remained "chewy" all the way up the length of the bolt.
Based on this testing, with a known commonly used fix, we felt the problem was solved. To cure the ball breakage we machined out the centers of all the bolts and replaced them with glued in foamies. We packaged all the bolts back up with an extra foamie and were ready to ship them out.
We gave three fixed bolts to our team Butterscotch Yo and the next day they reported one of the bolts broke. We put an immediate halt on the bolt shipments before any went out to understand why. We just got back the one broken bolt and only the front half is broken off. It is not split down the side.
Now Eric and I are sitting here staring at each other trying to figure out what to do. Almost all of the bolts broke in the first 500 shots. We tested several this way and they end up scuffed and looking used. The average guy would get upset getting "used parts" new in the box from AGD. We could send out an extra sleeve with each one but that doesn't solve the problem. We can switch to an aluminum sleeve which is permanent but is a little heavier. Lastly we can give everyone their money back and go on with other things.
I am going to spend the weekend thinking about it. I will be reading any feedback here.
AGD




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