I wanted to start this thread to see who everyone else mail orders your basic stuff from, ie hoppers, gloves, tanks, that sort of thing. I have had several very aggravating experiences lately and I want to see if anyone else has any gripes or kudos to give out.
Here is my list
Gripes:
Paid mucho extra for shipping so it would arrive by the weekend, still haden't shipped by the next day. I called to see if I could pay more for next day shipping, and the "witch" on the phone said it had already shipped out - at 10 o'clock in the morning. I work for a mail order company myself and no one who ships any volume closes and ships packages in the morning, so I think she was lying to me so she didn't have to do any work.
I have ordered several times from this company and every time it has been extremely difficult. Everything out of stock, no communication with the warehouse, etc. They are local here, so I tried to give them a chance, but no luck.
Kudos:
Their website has active stock status indicators, so you know whats in stock. The things I ordered came in faster than expected and were exactly what i ordered.
Had what I needed in stock and there was a problem with my credit card, so instead of delaying it a day, they CALLED ME (take the hint all you other distributers) to sort out the problem.
Anyway, I just want to see who others are using to mail order from and how your experiences have gone!
Here is my list
Gripes:
Paid mucho extra for shipping so it would arrive by the weekend, still haden't shipped by the next day. I called to see if I could pay more for next day shipping, and the "witch" on the phone said it had already shipped out - at 10 o'clock in the morning. I work for a mail order company myself and no one who ships any volume closes and ships packages in the morning, so I think she was lying to me so she didn't have to do any work.
I have ordered several times from this company and every time it has been extremely difficult. Everything out of stock, no communication with the warehouse, etc. They are local here, so I tried to give them a chance, but no luck.
Kudos:
Their website has active stock status indicators, so you know whats in stock. The things I ordered came in faster than expected and were exactly what i ordered.
Had what I needed in stock and there was a problem with my credit card, so instead of delaying it a day, they CALLED ME (take the hint all you other distributers) to sort out the problem.
Anyway, I just want to see who others are using to mail order from and how your experiences have gone!
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