Needing some advice (not another pick me a gun thread)

[professor_chaos]

So here is the story. I had a smart parts nerve and sold it on ebay. Before I sold it I had a problem with the solenoid and my pro shop couldn't fix it so they sent it to SP. Sp sent it back with the new LPR upgrade and fixed the solenoid, so all is good. I get the gun to my house air it up and shoot a hopper through it and everything is working perfectly. I decided to put the gun up on ebay b/c I wanted to buy my friends karnivor, so I boxed the gun up and it sat there till I sold it. The gun sells on ebay and 3-4 days after payment is supposed to be made he finally gets me the money.


The guy gets the gun and tells me I sold him a messed up gun b/c there is a leak inside the gun and he wants his money back. He also says the gun was very dirty and some other stuff. I don't know where he comes off saying the gun was dirty because I cleaned it before I sent it and I also tested the gun and everything was working properly. The only thing that I know that was my fault was that I forgot to retap one of the grip frame screws and didn't mention it in the auction, an honest mistake that has nothing to do with the performance of the gun.


Well here is the problem, I don't currently have the money b/c I paid off the karnivor and bought presents for my daughters two year birthday party. I offered to have the gun sent to smart parts and I would pay for the repairs but he insist that the only solution is to get all of his money back. I would never sell a messed up gun to anyone and have perfect feedback here on AO and on ebay. He keeps emailing me and soforth and I get paid on the first but giving him his money back for a gun that was working when I sent it is hard for me. On the other hand it is really eating at me (almost to the point of nausea)knowing a gun I sold is for some reason not working properly. Coming up with that much extra money would be possible but would put a financial burden on my family for the next month with school and everything coming up. I just really don't know what the right thing to do would be 1) keep the money for a gun that was working when I shipped it or 2) come up with the money for the gun and struggle financially (sp) through the next month.


I'm hoping to get some advice for this crazy event (other than don't buy SP, I've already came to that conclusion) and any input would be appreciated.

[spyder luver]

i would tell him to prove that it was leaking and all that other crap was happing with it *dont ask me how u could do that* but i hope it turns out well for U AND UR FAMILY and i think hes just full of himself and is making it up so he can get the money back and pay somone off for something

but just my opinion but again i hope it works out well for u

[Load SM5]

I would'nt feel bad about it. The fact that he says the gun is dirty when you know for a fact it is'nt sends up some red flags for me. For all you know he got it dirty after he screwed the whole mess up doing a faceplant at his field, or turning the reg up too high causing the noid to leak or blow. I would also say that having the gun sent back to smart parts might point out what he did to it and that's why he does'nt want to do that option. Tell him that's your only offer to remedy the situation and if he does'nt take you up on it then tough poopy. If he does send the gun back make sure you see a bill from SP and don't take his word on anything. Also you could see if suspicious issues like "chainsaw through gripframe" show up before you send him any money.

Out of curiosity, what else does he claim is messed up?

[Maggot6]

ASk him to prove that you did it.

[vf-xx]

Personally I'd require him going through Safeharbor. That's what Ebay has it for. If you're sure that his claims can't be true, then Hold your own, don't let some shmuck ruin things for you.

IIRC you can start the Safeharbor process yourself and that may make things better on you.

If nothing else the dispute process should give you enough time to get paid again.

[RusskiX]

How long did he have it before he started emailing you with complaints? How is his other feedback?

If it was more than one week, I would generally say too bad for him. When I get something, I immediately air it up and run paint. to test.

Offer to send him a copy of the recent service invoice from your pro-shop / SP showing that it was just serviced and in functional condition. If he played with it and is now messed up then I would attribute to user error.

Good luck.

[professor_chaos]

I appreciate all the advice so far. He has good feedback on ebay too, 18 positive and no negative. He said as soon as he aired it up that it started leaking, but like I said it was workng fine when I shipped it. He emailed me this either the same day he got it or a day after. He also said that either the stickies had cracks in them or the grip frame had a crack in it, didn't understand him but is bs either way. I don't understand why he doesn't want to send it to SP, more than likely they will fix it for free (they fixed it for free for me anyway). All he will tell me is that this has been a bad transaction and he wants his money back. As someone mention earlier I should go get something from my proshop showing I sent it to SP and the gun was working. Thanks again

[professor_chaos]

I just don't see how one minute the gun is working just fine, boxed up and shipped, then not working. Anything is possile I suppose.

[JESTER22]

If you sold him a car and it broke down the next day would you give him his money back? i dont think so. you always take a chance when you buy second hand. how many times have you gone to play and taken you gun out of your bag and nothing, it won't work but it was fine when you cleaned it and put it away.

its one of those things he will just have to live with it. if he is saying that there is a lot of things wrong with it and he will not take it to smartparts. sound if he is trying to switch a gun on you. by trying to get his money back and giving you an identical one in return that is well and truely knackered. i would tell him to forget it. 1 negative feed back on ebay is not the end of the world.

[NewMagMan21]

seriously man, give him the finger. If you're positive it was in working order than shipping it isnt gonna dirty it, crack the frame, and cause leaks...(Unless the airplane/truck explodes) He obviously found a better deal or is having buyers remorse and just wants his money back. I can understand his want, but lying isnt the way to go about gettin his money back..even though just saying "I want my money back" wont do anything for him either...but hey I see this sort of thing all the time, keep your money, and tell him to be happy and shut up.

[JoshK]

You need to keep the money. He needs to understand that a family's well being is more important than a quick fix to his problems he created.

I just have two things to say...

#1 Allways post "Sold as is" in your listing...that will save you any grief you may have.

#2 List that you have to be 18 to buy the gun. Of course this won't prevent kids under 18 from buying it, it will give you even more insurance against these immature buyers (usually kids) from getting their money back.

You need to just let it go, and if he gives you a negative feedback, just respond to it with the real story, and complain to ebay.

[afultz075]

Well, I was in just about the exact same situation a few weeks ago, difference being, this was an in person transaction at a big game.

I sold a guy a gun as soon as I got there, it was back fresh from a rebuild, chrono'd and tested the gun before leaving to ensure a working marker. I even offered to put air to the gun and cycle it for him before the gun/cash exchanged hands and he declined.

Fast forward to later that day after the evening game is ended and I get a cell phone call. The mounting bracket of the gun (U-shaped piece welded together for mounting a bottomline on a Sheridan frame) snapped at the weld and the gun was refusing to recock (mind you, this is after the person put an aftermarket reg on the gun not designed to run raw Co2). The word refund is brought up during the phone call and he insists I take a look at it. The marker is brought to my tent and I observe the damage. I simply said a refund was out of the question as the gun was in working condition when it exchanged hands, and full knowing that it had been out in the field earlier in the evening, anything could have happened out there. And I used the example that if it was a car and it broke down, you wouldn't get a refund.

I would say keep the money full knowing that the marker was working when it exchanged hands. I hate it when I have to do things like this that cause other people to view me as an a-hole and tout me as one, but I won't be pushed around and have a non-working gun put back in my hands when whatever is problematic is 100% not my fault.

[Gumbe]

man if you no for a fact the gun was working and you have proff of you sending it to get it fixed then keep the money....you have the proff what proff does he have....he probly messed it up and didnt wana pay to get it fixed..plus it could be his dad account that had the feedback and hes the son (i dont know just a though)

[Lohman446]

I offered to have the gun sent to smart parts and I would pay for the repairs

That is the reasonable offer - insist that the marker be sent to SP for any repairs needed and insist SP contact you in regards to any repairs. Offer to pay for shipping and make a decision on repairs based on what SP finds, but if the marker was working when you sent it, you really have no basis to be concerned - its his problem.

FYI - I once had SP sell me a tank that had issues - I sent it back for repairs - THEY billed me. Almost anytime you are dealing with anything on the very edge of performance you are going to end up with something finicky

[RingOfScale]

He payed for a working shocker.

You offered to make sure it is still working (send it to SP).

He declined.

Obviously he no longer wants a working shocker.

Musta changed his mind.

Ignore him now.

-rIng