The Mag Smith

[derfalpha]

Any idea what's up with these guys?

I've had no indication that my order has been shipped and they dont reply to emails. They dont seem to have a phone number.

[Dark Side]

Any idea what's up with these guys?

I've had no indication that my order has been shipped and they dont reply to emails. They dont seem to have a phone number.

Try this one:

[email protected]

I had the same problem the last time I ordered from him. Turns out my email was catching emails from TMS, labeling them as spam and deleting them. You might not like his attitude but he has great customer service. He'll get you the parts you ordered. Trust me.

[RogueFactor]

TheMagSmith is a RPG dealer. Id be happy to help out. What was your question, and I will contact the store staff to see if I cant get it answered for you.

Also let me know when the dates were that you sent e-mails.

[RogueFactor]

Alright, Ive recevied an e-mail from derf that can be answered here fairly easily.Here are a few links that should be able to help you out derf:

Shipping Timeframes are listed here: http://themagsmith.com/store/index.p...iewDoc&docId=3

Check Order Status: http://themagsmith.com/store/index.p...=checkshipping

The e-mail you sent me shows you to be international. The shipping timeframe link above shows that your order would ship within 5 business days. If your order was placed on the 22nd, it should ship by no later than the 29th(thats today).

Let me know if you need any other help.

[derfalpha]

Ok thanks. Haven't recieved the package today though.

However, below is a dump of the Status page of the website. It's rather unclear for someone who wants to know when the order has been sent.

-----------

Order Status


Order Number: xxxxxxxxxxxxxxxxxxxxx
This order has a status of: Processing
Comments:

Status Definition
Pending: Order has been received.
Processing: Order is in process and will ship within timeframes stated in Terms & Conditions.
Complete: Order has been shipped.
Cancelled: Order has been cancelled.

------------

[RogueFactor]

Ok thanks. Haven't recieved the package today though.

From the way I read it, the item is going to ship by today, not arrive by today. When you receive it is determined by the Carrier(UPS, FedEx, USPS) and their transit times based on the method of shipment.

However, below is a dump of the Status page of the website. It's rather unclear for someone who wants to know when the order has been sent.

-----------

Order Status


Order Number: xxxxxxxxxxxxxxxxxxxxx
This order has a status of: Processing
Comments:

Status Definition
Pending: Order has been received.
Processing: Order is in process and will ship within timeframes stated in Terms & Conditions.
Complete: Order has been shipped.
Cancelled: Order has been cancelled.

------------

Id be happy to pass on any recommendations you have. Please let me know what part you find unclear...

This order has a status of: Processing

Status Definition
Processing: Order is in process and will ship within timeframes stated in Terms & Conditions.

[derfalpha]

Order Number: xxxxxxxxxxxxxxxxxxxxx
This order has a status of: Processing
Comments:

Status Definition
Pending: Order has been received.
Processing: Order is in process and will be sent within timeframes stated in Terms & Conditions.
Sent : Order has been sent.
Cancelled: Order has been cancelled.

"Shipped" is ambiguous and "Complete" is not very customer oriented.

[RogueFactor]

Order Number: xxxxxxxxxxxxxxxxxxxxx
This order has a status of: Processing
Comments:

Status Definition
Pending: Order has been received.
Processing: Order is in process and will be sent within timeframes stated in Terms & Conditions.
Sent : Order has been sent.
Cancelled: Order has been cancelled.

"Shipped" is ambiguous and "Complete" is not very customer oriented.

Maybe this is just a language barrier. If the term "sent" is substituted, isnt the meaning the same? I guess I dont understand whats unclear, shipped/mailed/sent all means the same.

I will find out for you about the term "Complete". This is the first Ive ever heard someone have an issue with that term not being customer oriented.

[Smoothice]

The mag smith is roguefactor. Which is why he can answer these questions.

[RogueFactor]

"Shipped" is ambiguous and "Complete" is not very customer oriented.

I got an answer for you on this question. Most of those terms are all part of the shopping cart software so its not something that can be changed easily.