Best Buy making me angry

[RingOfScale]

arr ! eveyones making good points ! we need more info !
keep argueing your cases please, i'm enjoying this, its actually quite interesting ( i'm serious )

and u also reminded me that i need to go spend my Best Buy giftcard from i think Christmas 4 years ago ( thank god gift cards cant expire in california )

[Koosh]

Heheheh...

I work in retail as well... At the ShopKo where I work, we had 12 month Xbox Live Starter kits for $49.99... That is the best price in the city by at least $20, but since ShopKo gets about 1/10 the traffic, we had them in stock for well over 5-6 months.

So I ask for one for Christmas at the beginning of December, telling my parents to buy it at ShopKo... Then they went on sale, $5 off... I get a little nervous. We only have 3 of them left, and two other employees were going to buy one. I HAD to get one... So I did.

Flash forward to christmas... I get another brand new 12 month Xbox live starter kit.

So I get to thinking. My parents bought this at ShopKo for $50... Best Buy sells Xbox Live kits for $70... I can make a quick $20 here!

Today I returned an Xbox Live kit, and got a gift card for $75 (they refunded the tax on something I didn't buy at their store)... So I bought The Aqua Teen volume 3 Dvd, Counterstrike and Greg Hastings Paintball game for Xbox. Total cost to me: $5.

I'm a devil customer. And I'm going straight to hell...

[mikey101]

uh-oh..you didn't go to the best buy near denver west did you?

[Koosh]

uh-oh..you didn't go to the best buy near denver west did you?

And what if I did?

No, but since you're an "Insider" I don't think it'd be smart for me to reveal my location... You might get me banned from there, and then my primary source of killing time would gone!

It DEFINATELY wasn't in Fort Collins, I know that

[mikey101]

ha, nah man i give you props for pullin that off. Like i said just because i work there doesn't mean i support anything about it. but getting $30 cables for $.70 is a huge reminder of why i still work there.

[lather]

I dont see anything wrong with a company trying to weed out low or no profit margin customers. If every customer behaved like the "devil" customer described in the link you can pretty much kiss any new technology goodbye, a very low profit margin is not a good incentive for innovation.

[Bluestrike_2]

Mike, I never ask questions of the employees. I look for stuff myself....

Best Buy is hardly the one taking science and turning it into technology, lather.

They just resell.

[Thordic]

Cables are the best reason to work at a store like that.

$50 SCSI cable? $7.

$30 USB cable? $5.

All that Belkin crap you see in CompUSA is marked up insanely. If you saw the cost employees get them for, you'd crap your pants. I worked there for a few months, and my friend still works there so I still get cost on stuff. The markup on certain items is ridiculous. Cables tend to be the best examples.

[Lohman446]

I read the comments on the original message board everyone thinks if there a guy and "dress down" the employees avoid them. When your 18-25 yrs old and dress down it tends to speak "disposable income" you spend money, you don't have a wife who cares how you dress or what you spend, you don't have a lot of demands on your money etc. Dressing down does not help avoid "help". If I walk in in jeans and a t-shirt and walk towards the high end stuff I'm given more help then if I dress in slacks and a dress shirt.

[teufelhunden]

And hence, internet shopping>retail shopping, provided it isn't something big that will kill you on shipping and you know what you want.

[rkjunior303]

Cables are the best reason to work at a store like that.

$50 SCSI cable? $7.

$30 USB cable? $5.

All that Belkin crap you see in CompUSA is marked up insanely. If you saw the cost employees get them for, you'd crap your pants. I worked there for a few months, and my friend still works there so I still get cost on stuff. The markup on certain items is ridiculous. Cables tend to be the best examples.

Tweeter is actually one of my accounts here at Nextel and I got a good education about markup from one of my contacts over there... TV's are another good example of a 30-40% markup.

[PyRo]

Well id understand if it were some 'mom and pop' electronic store but its a huge company and its not like when i go to best buy i can ever get help anyways.... but i go to circuit city and theyre friendly and very helpful
i guess its just your preference and opinion....

Friendly and helpfull?
Three times i've walked in their with the cash to buy somthing and they refused to help me. The guy in the tv department tells me it isn't his department then five minutes later he is showing someone else a tv. The person with the digital camera's just plain refuses to go over and help me. Then I wanted a cheap minisystem as a gift for someone and the guy tells me he cannot help me and goes back to watching tv.
I'm done with that place.

[Eagle]

Man, I come from a family of BestBuy haters. I ordered a number of products through thier website earlier this year, all one big order, and they shipped each item separetly, each item through a different courier, and when one item never showed, they gave me the run around on getting it replaced. One of the items was a hard drive that was defective, and they refused to take it back. I had a roommate a couple years ago who went through all kinds of trouble to get financing on a new computer, and when he went to pick it up, they didn't even carry the model he had just paid for. He had to wait a week for them to start carring it even though they already had it on display. My dad tried to buy a laptop from them and when they were sold out, they refused to work with him to get it. And then my sister-in-law had a hard time with them earlier this month when she bought some stuff for my brother for christmas. Thank God for Circuit City.

[maxama10]

Friendly and helpfull?
Three times i've walked in their with the cash to buy somthing and they refused to help me. The guy in the tv department tells me it isn't his department then five minutes later he is showing someone else a tv. The person with the digital camera's just plain refuses to go over and help me. Then I wanted a cheap minisystem as a gift for someone and the guy tells me he cannot help me and goes back to watching tv.
I'm done with that place.

Well i suppose its just that Circuit City. My family recently purchased a panasonic LCD TV we got help right away and the purchase was fairly quick, we brought it home and it had dark blotches all over the screen we looked in the manual couldnt figure out what was going on. Called the store up, they didnt know what was wrong so they said to bring it back and theyd give us a new one. Very Helpful still a hassle i admit but not Circuit Citys fault....i doubt i could find that kind of service at Best Buy and even if i did Id then be a bad customer
still your bad experience was at one store. Best Buys new policy applies nationwide to every best buy store

[davidb]

Friendly and helpfull?
Three times i've walked in their with the cash to buy somthing and they refused to help me. The guy in the tv department tells me it isn't his department then five minutes later he is showing someone else a tv. The person with the digital camera's just plain refuses to go over and help me. Then I wanted a cheap minisystem as a gift for someone and the guy tells me he cannot help me and goes back to watching tv.
I'm done with that place.

That is just rediculous. If that happens again, go to the front counter and ask to speak with a manager. They're not on commission, it doesn't matter THAT much if a little of their precious time is wasted (speaking as a Circuit City employee). If you had talked to the manager for that guy who went back to watching tv, he would have been unemployed pretty quickly unless their manager is just as bad. I can tell you right now, that crap NEVER happens where I work, and if it did we'd be hiring. We might not particularly like selling cheap crap with no warranty or attachments, but that doesn't mean we won't. Those people in your local store need to be fired, asap.