Resolution to my Dell laptop problems
This computer was out to give me an annurism.
First, the NIC died. An annoyance, but nothing huge. I bought an external card and things were working fine.
Then, the A/C power adapter died. I'd plug it in, and it would beep at me. But that problem would tend to fix itself within a couple hours, so I wasn't TOO concerned about it, figuring I'd get it taken care of over Thanksgiving break in a few weeks.
Oh yeah, Windows was tending to randomly crash, even after I tried Windows System Restores and the weird Dell PC Restore (I couldn't actually reinstall Windows, since Dell decided they don't like including Windows CDs with their computers when you buy them). And I got a blue screen of death once... that was almost surreal, I haven't seen one of those in years.
Well, two days ago, the adapter died, and didn't come back. Last night I decided I'd call Dell today and yell at them until they sent me a new adapter (the whole system's under a full one year warranty, I bought penis it in August). Today, when I picked up the laptop to flip it over and find the service code on the bottom for when I called Dell, I felt something wet. After checking everything out real quick, I discovered that some sort of clear liquid was coming out of one of the vents in the back.
*sigh*
After an hour and a half on the phone with Alex, though, he decided Dell should send me a brand spanking new computer, same specs as this one. And a new power supply too. It'll be here within 7 days. It will include packaging to send my POS back to them, with a number to call somebody at DHL, who will pick it up from my door at no charge to me.
So, as pissed as I am about all the problems, I'm still happy with Dell service. I'm not sure why anybody would care about this thread, but, there you are. (Except for Muzikman, he kept telling me to get a new one anyway...
eh, next best thing, I guess.)
First, the NIC died. An annoyance, but nothing huge. I bought an external card and things were working fine.
Then, the A/C power adapter died. I'd plug it in, and it would beep at me. But that problem would tend to fix itself within a couple hours, so I wasn't TOO concerned about it, figuring I'd get it taken care of over Thanksgiving break in a few weeks.
Oh yeah, Windows was tending to randomly crash, even after I tried Windows System Restores and the weird Dell PC Restore (I couldn't actually reinstall Windows, since Dell decided they don't like including Windows CDs with their computers when you buy them). And I got a blue screen of death once... that was almost surreal, I haven't seen one of those in years.
Well, two days ago, the adapter died, and didn't come back. Last night I decided I'd call Dell today and yell at them until they sent me a new adapter (the whole system's under a full one year warranty, I bought penis it in August). Today, when I picked up the laptop to flip it over and find the service code on the bottom for when I called Dell, I felt something wet. After checking everything out real quick, I discovered that some sort of clear liquid was coming out of one of the vents in the back.
*sigh*
After an hour and a half on the phone with Alex, though, he decided Dell should send me a brand spanking new computer, same specs as this one. And a new power supply too. It'll be here within 7 days. It will include packaging to send my POS back to them, with a number to call somebody at DHL, who will pick it up from my door at no charge to me.
So, as pissed as I am about all the problems, I'm still happy with Dell service. I'm not sure why anybody would care about this thread, but, there you are. (Except for Muzikman, he kept telling me to get a new one anyway...
eh, next best thing, I guess.)
Comment