Dealership Steals Car BACK

[lazebum]

Bill Heard

Ok so this dealership sold this truck and when a manager found out that they got the short end of the deal the stole the truck back!!!!!

So here is what some of us on other sites are doing

Bimmerforums

Edit: Sign thePetition

[Steelrat]

Dead link followed by a link to a forum that requires a subscription.

This thread officially sucks.

[lazebum]

Fixed

[surfbum]

Dead link followed by a link to a forum that requires a subscription.

This thread officially sucks.

amen
lazebum

edit: damn, now i have to take it back

damn car dealerships

[lazebum]

(no this wasn't my car and it wasn't anyone I know, but imagine if it was one of us?!)

I know this dealership!! This is rediculous! And police consider it a civil matter? The dealership came and stole the car IN THE MIDDLE OF THE NIGHT!!!! If they knew that they were right, why didn't they do it during the day?!?!

I'm seriously considering going to the dealership with some signs and protesting. Absolutely rediculous!

FYI:

Their Email: [email protected]

Their Phone: 800-290-9948

Please reak !@@#$ havok on that phone number and email address. What an awful business.

-G

Local Numbers:

Heard Bill Chevrolet Corp Nashville Inc: Parts
Nashville, TN
0.3 mi E - (615) 731-3040

Heard Bill Chevrolet Corp Nashville Inc: Service
Nashville, TN
0.3 mi E - (615) 731-3020

Heard Bill Chevrolet Corp Nashville Inc: Body Shop
Nashville, TN
0.3 mi E - (615) 731-9490

Bill Heard Chevrolet Corp Nashville Inc
5333 Hickory Hollow Pkwy, Antioch, TN
11 mi SE - (615) 731-3000

Bill Heard Chevrolet Corp Nashville Inc: Wrecker Service
3533 Murfreesboro Pike, Antioch, TN
12 mi SE - (615) 641-2200

This was quoted from Bimmerforums and edited for content

[RoadDawg]

Bill Heard

Ok so this dealership sold this truck and when a manager found out that they got the short end of the deal the stole the truck back!!!!!

So here is what some of us on other sites are doing

Bimmerforums

Edit: Sign thePetition

Did the party make ontime payments for the vehicle? Did they default in anyway?

Dealerships don't take cars because they got shafted. Dealerships, even the dumb ones, know what the prices are for their vehicles.

My guess is the money paid was bad and bounced.

On a side note: e-petitions are retarded and are worth less then the paper they are printed on. IF you are serious about taking action, get the local police involved. If they really stole the vehicle back then there is a case. It's up to the dealership to prove why they "stole" the car. (repossesion)

[lazebum]

Car dealers are often the butt of jokes. But one local truck buyer is not laughing about the deal that he got -- and lost. Consumer advocates say this case raises lots of questions about how a well-known auto dealer does business.



Earl Kieselhorst thought he owned a 2003 Chevy Silverado -- a truck that he bought from Bill Heard Chevrolet in Antioch.

Kieselhorst says he "paid cash for it. Made the deal. Sales manager signed off on it. Signed all the paperwork. And drove off."

He traded in his car and gave the dealer a check for $8,100.

"I have the keys," Kieselhorst tells NewsChannel 5 investigative reporter Jennifer Kraus.

But he doesn't have his truck.

Bill Heard does.

"I can't see any reason why this wouldn't be my car," he adds.

Just one day after he bought the truck, a salesman from Bill Heard called to say the dealership was having second thoughts about the deal.

He told Kieselhorst that if he wanted to keep his truck, he needed to fork over another $10,000 -- something he refused to do. After all, he says, they had a signed deal.

But the next morning, when Kieselhorst woke up, his truck was gone.

"And I was like I can't believe it," he recalls.

The dealership had come and taken it in the middle of the night.

"I've got a contract. This is a legal contract. I don't know what to say. I don't know what to say."

Metro police investigated and wanted to file charges against Bill Heard for stealing the truck.

Detective Ray Paris got a statement from Bill Heard, blaming a rookie salesman for what happened and calling it a mistake. (Read the statement given to police by Bill Heard.)

"They inadvertently sold the vehicle at a lower cost than what they should have," Paris says.

Kathleen Calligan says the Better Business Bureau has received literally hundreds and hundreds of similar complaints about the Bill Heard dealership -- more complaints by far than any other auto dealer in all of Middle Tennessee.

"Not only is this an unbelievable volume of complaints, most of them are unresolved," she adds.

Calligan says that, in this day and age, dealers know exactly how much a vehicle is worth.

And if a dealership truly does make a mistake, she says they'll take the loss -- rather than call the customer and demand he make up the difference.

"There is absolutely no reason for a sale not to be final when the customer walks out of the dealership," Calligan adds.

Yet even after Bill Heard had taken back the truck, the salesman called Kieselhorst again.

"He calls me back and offers to sell it to me for $11,000 more than I paid for it," Kieselhorst recalls.

Kieselhorst said no way.

And even though he still believes he is the rightful owner of the truck, when we went looking for it at Bill Heard, we found a customer checking it out. It was for sale, the customer and a saleswoman told us.

"The whole thing has just gotten more and more ridiculous," Kieselhorst says.

And now the self-proclaimed largest Chevrolet dealership in the world is accusing Kieselhorst of "trying to pull a fast one" on them.

"This is the way this company does business," Calligan says. "They really thought they would be able to pull a fast one on their customer."

After we tried to get their side for days, Bill Heard faxed us a statement just before air time, saying that Kieselhorst "should have known" that the deal he got was too good to be true.

The company says:

"It is not reasonable or fair to expect for Bill Heard Chevrolet ... to be bound by a sale where a clear and material mistake was made, and the customer was aware that it was a mistake."

(Read Bill Heard's statement provided to NewsChannel 5.)

Kieselhort says he just thought Bill Heard was giving him the type of good deal they advertise.

As for the police investigation, the DA says this is a civil case, not a criminal case. He says Kieselhorst is free to take the dealer to court -- something he's now seriously considering.





Return to NewsChannel 5 Investigates

Copied from the frist link

[lazebum]

OK so heres the plan

I'm All up for 2 waves of attacks.

1) Monday.

2) Next Saturday. If we hit them HARD next Saturday and combine this with some other forums, we can likely **** up their switchboards on their busiest day.

I am a car dealer and I HATE sleazy ones. Bill Heard stores are often among the worst.

[hgp3fat]

I work at a non-GM, non-Bill Heard dealership in Florida. I hear horror stories about them all the time. I couldn't imagine a sales manager trying to get away with this... that's just insane.

[Lohman446]

Wait a minute... so if you give less than fair market value for a vehicle you can be expected to pony up the rest. Isn't this a dangerous precedent to be set by any dealership? Think of the trade ins and the profit made on them. So if they gave me less than my trade in was worth I than have the right to demand the rest, after the deal is done? And if they refuse to steal it back? I think the precedent they are trying to set is far more dangerous to them monetarily than a few, or even ten thousand dollars.

I'm sorry, but you have the sales managers signature. The customer has there ad campaigns about "its too good to be true" or whatever they are. Court - lawyer costs and punative damages.

[Timmee]

Did the party make ontime payments for the vehicle? Did they default in anyway?

Dealerships don't take cars because they got shafted. Dealerships, even the dumb ones, know what the prices are for their vehicles.

My guess is the money paid was bad and bounced.

On a side note: e-petitions are retarded and are worth less then the paper they are printed on. IF you are serious about taking action, get the local police involved. If they really stole the vehicle back then there is a case. It's up to the dealership to prove why they "stole" the car. (repossesion)

He paid cash + trade for the truck. The owner of the truck should sue the dealership for breach of contract.

[lazebum]

Holy ****! Just read this: http://www.newschannel5.com/content/...ates/20957.asp

Dude these people are insane

[lazebum]

Check out there complaint list!!!!!

Rip off report

[ahellers]

Check out there complaint list!!!!!

Rip off report

page not found!!!!!!
t

[warpspyder]

I have one question....

Why the heck is this even being discussed? It should be clear from the contracts signed by the dealer and customer that the sale was made. Therefore making the car the customer's property. Sooo the dealership then commited grand theft auto (depending on the local laws I suppose)... In any case I fail to see how the dealer isn't being threatened with felony charges.

Sue the dealership, win, get your truck back and some cash on the side. Done deal. Any lawyer with half a brain will gladly take this case and probably not charge you anything up front because it's such an open and shut one.

I guess I just don't see the point in arguing about something so stupidly criminal.

It's contract law folks. You can't just claim you made a mistake. The only way they can legally do that is if both parties agree on the new terms. The customer obviously doesn't, therefore the original deal stands. If the dealership wishes to take it to court, they will lose.

The end.