Gruntbull messed up my anno AND won't fix it

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  • Schultz98
    Registered User
    • Mar 2009
    • 10

    #1

    Gruntbull messed up my anno AND won't fix it

    I sent my gun to gruntbull it took over twice as long as they said it would, the gun came back looking NOTHING like what I paid for it to look like. And when I tell him nicley that I was not happy with it he tells me that he will redo it but make me wait the same long time. Then I explain that it was HIS problem that he ruined my anno and wasted MY time and MY money that HE should get my anno done in a more conveinient timespan than the last time and he basicly laughs in my face. So let this be a warningto all of you, gruntbull will just do your order without caring if your happy about it. And if you have a problem they will do nothing to try to make it right..

    I ask for a black and blue acid wash like this


    and this is what I get.



    He had the gun for over almost 2 months and I would email him once at the end of each week asking for a progress check, he told me EVERY time, "sorry we will probobly get to it next week" and this happend for at least 3 weeks. when I email him about not being happy all he says is "send it back and well redo the anno but youll have to wait the same ammount of time." I think he has to be kidding me. almost 2 months and he expects to make me wait another 2 months and he may screw that one up too. then when I explain that he owes me to finish it quicker after wasting my time all he says is " if feel my offer is more than equitable.". making me wait another month or 2 after waiting almost 2 is not EQUITABLE. He should be redoing the job in a fast time period AND giving me my money back for being such a sarcastic prick to his paying customers

    SO think twice before you just throw your money away sending your stuff to Gruntbull they dont give 2 craps about your gun or your expectations. After I let people see the truth about how they treat their customers now he is refusing to fix it at all.. what a bad company.
    Last edited by Schultz98; 07-17-2009, 03:25 PM.
  • Schultz98
    Registered User
    • Mar 2009
    • 10

    #2
    Sorry just subbing so I can get emails about the thread

    Comment

    • Smoothice
      Registered User

      • Nov 2006
      • 4579

      #3
      you are not the only unhappy customer and sadly it doesn't seem that you will be the last...

      Comment

      • georgeyew
        Registered User
        • Jan 2007
        • 704

        #4
        Hmmmm....there seems to be a pattern here.

        Can you do a dispute with your credit card company, if that was your method of payment?

        Comment

        • Sumthinwicked
          team id psycho AO-CT
          • Nov 2005
          • 4292

          #5
          small claims court

          Comment

          • Schultz98
            Registered User
            • Mar 2009
            • 10

            #6
            I used paypal I am going to try to dispute it if its not late. hopefully I can make them lose enough customers that they will just give me my 120$ back.

            Comment

            • Watcher
              aka CavDragoneb12
              • Apr 2008
              • 867

              #7
              Just be happy it wasn't a virgin Euro X-mag you sent out.


              Well, I can be sure that I'll never use Gruntbull for my anno job.

              I wonder who Mike at CCI has do the anno on Phantoms. might want to use that person if ever I wanted one done.



              My condolences, another fantastic gun ruined by GB.


              Although it is kind of off topic, welcome to AO fellow Model98.Org-er.

              Comment

              • Smoothice
                Registered User

                • Nov 2006
                • 4579

                #8
                $120? You got off cheap...

                Comment

                • bunny5
                  lurking
                  • Jan 2005
                  • 1099

                  #9
                  Schultz98: Sorry to hear that Tedd still handles issues like this. Just a friendly word of advice.. I would take out the cussing in the OP. This will insure that this post stays open and many more people will see what gruntbull has done to you.

                  Welcome to AO

                  Comment

                  • Schultz98
                    Registered User
                    • Mar 2009
                    • 10

                    #10
                    Thanks everyone, It just so annoying that he would do that seing that ive put over a grand into my orracle building it for the past year and a half just ot have the last part of the process ruined by an uncaring bussiness man such as ted and GBA

                    Comment

                    • Smoothice
                      Registered User

                      • Nov 2006
                      • 4579

                      #11
                      I do love the business model.

                      Step 1: Screw up product.

                      Step 2: Wrap up something that looks nothing like it should and ship.

                      Step 3: Offer to redo said mess up at owners shipping expense and offer to do it as slowly as possible.

                      Step 4: When customer is still upset and voices their disappointment retract offer of redo-ing said screw up.

                      Step 5: Repeat with next customer.

                      Comment

                      • Schultz98
                        Registered User
                        • Mar 2009
                        • 10

                        #12
                        Originally posted by Smoothice
                        I do love the business model.

                        Step 1: Screw up product.

                        Step 2: Wrap up something that looks nothing like it should and ship.

                        Step 3: Offer to redo said mess up at owners shipping expense and offer to do it as slowly as possible.

                        Step 4: When customer is still upset and voices their disappointment retract offer of redo-ing said screw up.

                        Step 5: Repeat with next customer.
                        yep that is EXACTLY what happend to me. I dont even want him to redo it at this poiint I want my $ so I can go to a company that DESERVES my business

                        Comment

                        • caylegeorge
                          Registered User

                          • Mar 2006
                          • 236

                          #13
                          That really sucks, and it sucks to be unhappy with the way it turned out.

                          I dunno though,

                          He DID offer to re-do it for free.

                          I mean, yes, it doesnt look like what you asked for, but matching anno is not an exact science. I would be curious to know if when you placed the order that you stressed that you wanted a majority of blue in the acid wash, versus black as it came out... Or if you just left it to their interpritation.

                          -cAyle

                          Comment

                          • BigEvil
                            www.BigEvilOnline.com

                            • Feb 2005
                            • 9333

                            #14
                            Not that I am at all involved here, but GBA has done MANY jobs for me, including the MOTY SFL that I own.

                            Not sure what is going on with them, but taking your grievances with them public is probably the worst thing you can do right now and should only be a last resort IMO.

                            Best of luck getting all of this sorted out.

                            Comment

                            • Sumthinwicked
                              team id psycho AO-CT
                              • Nov 2005
                              • 4292

                              #15
                              bazooka joe and thefool here on ao do wonders from what i have seen

                              Comment

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