Dye sales rep name at Cup?? Charged me extra by accident...

[iLLfLiP69]

Hey, i need to know what the name is of one of the sales reps at the Dye booth that was at Cup on Sunday 11/26 between 2:30-4 P.M. He's about 6'2 and like 250 pounds i believe, kinda reminded me of Bob Long only without any facial hair... .
Anywayz what happened was that i tried buying the dye Weekender bag with my debit card at first for $75, but i was told that their machine was having problems, so i decided to pay it with cash instead. Then i checked my bank statement today and it said that i got charged $75 from Dye even though i already payed for it in cash. I called Dye about this problem but they said they need to know who the guy was that i bought the bag from because its basically my word against theirs, so i need to find out who this guy is. I know that the other guy working with him was named Gary and he was a little older with a grayish ponytail haircut. Does anyone happen to know the name of the other guy by anychance???

thx

[Muzikman]

Do you have a paper receipt from when you paid cash? If so, it's not your word against his, it's your paper against nothing. If you do not have a receipt, then I really hope they do you right without a big stink.

[iLLfLiP69]

nah, unfortunantley they werent giving out receipts for cash and stuff for some reason...

[sps16]

i hate to say this but then it looks like your SOL

[Muzikman]

Hmm...I really hope it works out for you, but in the future, get a receipt of ever cash transaction you make. be it with a company or a person. If it's a person make sure it's signed and if it's a company, make sure their information is on it some place.

[adam shannon]

did you sign a credit card receipt? if not simply call your bank. they will be more than happy to give you a refund, if they balk just say something about switching to a new bank and transfering the balance...that will get them.

you can usually get a lower interest rate by calling anytime and asking also..if they say no tell them your thinking about switching cuz you got an offer from another card with a lower rate...a friend of mine has a 2.9% permanent fixed rate cuz he keeps doing that.

bottom line is that banks value the customer more than any merchant...they will do whatever it takes to keep you and your outstanding balance interest payments.

[iLLfLiP69]

yea, i was thinking about calling my bank since i didnt sign anything for the purchase. I figure i'll give the customer service guys over at dye a couple of days to get back to me, then i'll call up my bank and tell them to refund my money if worst comes to worst...

thx

[11_Mile_TMaster]

Well, it depends on the defanition of a "Debit card"
If it was a Debit card, i.e. you had to Enter a PIN number, Entry of the PIN number is considered sufficent authorization.

If it is run Like a Logo Card (I.E. A "Check Card" with a Mastercard Logo), You might have SOME recourse. I do believe a Signature is required for authorization on such transactions still.

I will say this, though. I have seen it happen once, to me at work, where I ran through a customer's card (Using the former method with the PIN), It said no good, So he paid Cash.

Sure enough, Came in next month with a statement that said it was taken off his account from us. Fortunately, We keep very good records, and took care of it. Unfortunately, it seems these guys didn't.

In any case, hope I was some help, and good luck dude.

[iLLfLiP69]

thanks alot for all the info fellas.
Yea i didnt input my pin code or anything, its the kind of debit card that has the Mastercard logo and usually requires a signature, but not all the time.
Anyways, i'll give my bank a call within another day or two...

thx

[Halliday]

Call the bank and tell them you are contesting the charge. They will help you get the ball rolling and will probally work everything out.

[WARPED1]

Don't wait, do it ASAP! After too long no one will help you. Call tommorow.

[adam shannon]

Originally posted by iLLfLiP69

Yea i didnt input my pin code or anything, its the kind of debit card that has the Mastercard logo and usually requires a signature, but not all the time.

thats not true. in order for it to be a valid charge you must either enter a pin code or sign the receipt. no ifs ands or buts! no authorization no charge.

i have a full merchant acct for credit/de*****eck cards. i do internet sales and routinely get screwed by scammers who call and charge back. no matter what proof i have...cv2 #rs, confirmed avs, anything...everytime a scumbag tries to charge back because it was an internet sale they give it to them because i dont have a signed receipt, and it wasnt run thru a pin authorize terminal. period!

for me its the cost of doing internet site sales, for dye they screwed up by not having you sign a receipt. in this case its good they were sloppy cuz they boned you to boot.

no signature and you will get a refund. call your bank tomorrow.

[adam shannon]

wow, thats cool. "debit" with a slash in between then "check" set off the cuss filter cuz it spelled "bee eye tee see ach" talk about sensitive.

[WARPED1]

I wondered what you said wrong! I see it now!

[cphilip]

...and futher more a debit card does not have credit protection. Use a FULL credit card whenever possible when you are away from home and things are chaotic.