Dye sales rep name at Cup?? Charged me extra by accident...

[OfficerGoat]

Adam, sounds like you need to switch MSPs to a we bit more internet freindly one. What do you do for digital signature? Remeber that legaly having a persons digital signature is as good as the real deal, you just need to know what to provide rather than a charge slip. If ou are using a prebuilt shoping cart system ask your vendor about it.. I'm sure they will have an answer for you.

So far as how long you have to charge back... its a pretty considerable ammount of time actualy.. so go ahead and give them a day or two, otherwise go ahead and initiate a chargeback.

[Thordic]

I got piked by CPX at the first shatnerball, they double charged me for paint (said it didn't go through the first time, ran it again).

$320 for $160 worth of paint sucked, and I never got my money back.

[shartley]

[Kevmaster]

youre bank SHOULD have a 24-hour phone line... CALL RIGHT NOW...not tomorrow...not sunday....NOW. There ARE time limits and depending on your bank, you may go over!

CALL NOWW

[OfficerGoat]

Adam and Shart... who do you guys use for your MSP out of curiosity? You guys seem to be getting hosed on Chargebacks. Then again you are both proboly pretty small buisnesses too so that might be part of it. (BTW... I do know a little bit about this stuff... my company procesess around 3-6 trillion CC transactions a year.) I don't personly deal with the MSPs very much .. but I do deal with the FEPs almost daily so I can typicaly get some great advice about who is good to use etc.

[shartley]

Originally posted by OfficerGoat
Adam and Shart... who do you guys use for your MSP out of curiosity? You guys seem to be getting hosed on Chargebacks. Then again you are both proboly pretty small buisnesses too so that might be part of it. (BTW... I do know a little bit about this stuff... my company procesess around 3-6 trillion CC transactions a year.) I don't personly deal with the MSPs very much .. but I do deal with the FEPs almost daily so I can typicaly get some gareat advice about who is good to use etc.

[OfficerGoat]

Originally posted by shartley

Thank you for the concern, but my MSP is doing just fine. You know the saying... if it ain't broke... don't fix it.

No arguments from me.

[iLLfLiP69]

thanks for all the feedback fellas, gonna call my bank today...

[FutureMagOwner]

just a thought but shouldnt dye know who is working their booths?

[iLLfLiP69]

yea, i know u would think they would know who was working their booths...
plus i just called my bank and they said that they personally cannot refund my money since the transaction already went through on Tuesday, and that i have to get Dye themselves to refund it.Thats wierd though since i didnt sign or input my pin code anything, i dont know how that transaction even went through in the first place. So now i guess i'm stuck with trying to gettin Dye to refund my money...

[adam shannon]

Originally posted by iLLfLiP69

plus i just called my bank and they said that they personally cannot refund my money since the transaction already went through on Tuesday, and that i have to get Dye themselves to refund it.Thats wierd though since i didnt sign or input my pin code anything, i dont know how that transaction even went through in the first place. So now i guess i'm stuck with trying to gettin Dye to refund my money...

that is the initial blow off. if you are persistant you will get it back. like i said before tell them you didnt ign anything and that you will be cancelling your card and moving the balance to a new card. they will kiss your butt after that.

[cphilip]

Did you somehow miss the fact he used a Debit card? Thats an automatic bank withdrawal from his bank account. Not a credit that remains unpaid. His money is gone out of his account. He has no leverage.

[WARPED1]

Originally posted by cphilip
Did you somehow miss the fact he used a Debit card? Thats an automatic bank withdrawal from his bank account. Not a credit that remains unpaid. His money is gone out of his account. He has no leverage.

Yup. cphil is correct.

[Toxic Dave]

Dye had a ton of people working in their booth, probably 25 different guys/ gals, so it's hard to pinpoint the person. Heck we had 5 people at our booth and things get banged up sometimes.

You were a victim of wireless credit card machines, my guess is for you to contact Gary at Dye, since he's in charge of promotional events and should be able to straghten it out for ya.

dave

[iLLfLiP69]

yea, i left 2 messages on daves voicemail already and one at the customer service guy's voicemail on mon. and tues., but i havent gotten any responses yet though...