Gruntbull Anodizing Woes. Not a happy camper...AGAIN!

[Ruler_Mark]

WOW. That euro body was never annod before this. making the first annod you did its first. now its on a ****ty 2nd obviously to be sent right to a 3rd.


This freaking sucks and thier reponse was bascially telling you to commit mail fraud.

[lasrsktr]

from what is looks like...

They only reanoed the Body and the frame and left the batterypack and breech unanoed.


which is highly unacceptable...

Black is made from purple bases and sometimes it turns out that color sometimes not... but thats two different batches in the picture.



as you can see they did that with my old body as well... they "couldn't do what i asked" and sent my body back with the fade as pictured and a completely dust black rail.

Sent both the body and rail back and they only redid the rail hence the somewhat different color blacks.

[bunny5]

Warwitch: Your Viking is the reason why I titled this "Gruntbull Woes" It was the first thing I thought when the gun still didn't match.

BigEvil: I haven't sent anything yet to him. I may sleep on it and see how I feel about it tomarrow.

Ruler_Mark: The rule of thumb is 3 anodizings for a gun. And this would be the third. I really hate messing around with tolerences... I was tempted to take a couple pictures as I was opening it to show how well they packaged their parts. Someone had to of drop the parts on top of each other before shipping. Its good to know that if my $1200 gun got lost that I would at least get back $100.00

[A-Tach-One]

Yeah, that ano truly looks terrible and drilling a hole in your trigger to get the magnet out is just wacky.

[bunny5]

from what is looks like...

They only reanoed the Body and the frame and left the batterypack and breech unanoed.


which is highly unacceptable...

Black is made from purple bases and sometimes it turns out that color sometimes not... but thats two different batches in the picture.

The second time I sent it I shipped the barrel, breach, body, and gripframe. They said all they needed was the barrel to color match. I sent an e-mail back stating that the breach may not match correctly...

E-mail From me to Ted about how the colors may not match correctly:
Would there be a substantial color difference with the breaches if the body was reano'd again? Would you be able to get a color match or will the dust black on the breach be different then the newly anodized version. I would have the vert breach on the gun most of the time, so I don't mind if the warp breach is a little bit off. Sorry if I'm a worry wart but the idea just popped in my head. Thanks

His response:

That is a possibility, you should send it along too so we have something to shoot for.

lol. what kills me is that it took LONGER to anodize 2 parts instead of anodizing 12 parts.

[lasrsktr]

The second time I sent it I shipped the barrel, breach, body, and gripframe. They said all they needed was the barrel to color match. I sent an e-mail back stating that the breach may not match correctly...



His response:


lol. what kills me is that it took LONGER to anodize 2 parts instead of anodizing 12 parts.

Color Samples - We no longer offer color matching.

thats from their website stating color matching is to hard to do so they no longer attempt it.

They should have reanoed everything just to make sure it all matched.

[Sumthinwicked]

i agree toss everything in the bath again and start fresh would have the way to do it as to color matching IS VERY HARD but hey thats me

[bunny5]

Idk if its just me, but....

Does the fade at anytime look like the one I wanted???????? lol

[phizz]

I have to say I was considering using them for annodizing but after seeing this there is no way I will ever consider them again. If they make it up to your that may be a different story but it still sucks and I will make sure I spread the word.

[Thotograph]

Never thought I'd see another instance of GB trying to pass off subpar work. That is just SAD. Warwitch-gate was painful enough for the collective to absorb... a virgn euromag is just too much. If and when I get some anno work (and therfore the money and will to proceed) I know where I won't be taking my biz...

[VeeWee]

I was told by a couple of annodizers that Automags are a pain in the butt to match because AGD used different grades of aluminum, no excuse for the rest of your problems though.

[bunny5]

phizz: These pictures are worth a thousand words. or maybe up to $300.00 with anodizing plus the price of drilling a hole in a $30 trigger plus all the shipping that I had to pay...

Thotograph: I cringe at the thought of having one of my SFLs done by gruntbull

VeeWee: I figured that if they really couldn't color match it correctly they would at least ask for all the parts to re-do the anodizing. Instead of doing the right thing they went about it in a very "lazy" fashion. I would of been a little bit more happy if they re-did all FOUR parts.

Keep the posts coming guys. I want to hear your opinions on it. Thanks

[Warwitch]

I like that you had a pie option. But you forgot to mention that pie (while attractive) doesnt leave that bitter aftertaste in your mouth like GB does either. :hwarf:


Even if he offered to redo it (again) how could he expect you to have any confidence? What the hell is wrong with the work ethic in this industry? Christ I take more pride in my morning "constitutional" than they do with their ano.

[StygShore]

Uppercut!

ouch....





Styg

[robnix]

Your story is why I don't go with the big guys anymore.

I believe that the quality of work demanded by paintballers, and the variety of parts that comes in excludes a large scale operation from staying successful. Because of how labor intensive it is, it's hard to do a large amount of custom fades, splashes, and polished whatevers that people want and have enough competent staff on hand to do the work in a timely and consistent fashion.

The only guy I use now only does this part time, has always gone the extra mile, and has ALWAYS delivered.

And this part?

Robert, I'll try to address your concerns in order. Sometimes faded parts do get black dripped on them, sorry it didn't turn out as nice as you would have liked. None of the parts were scratched when they left our shop so if there was any shipping damage then you should file an insurance claim. Your insurance ticket should be on the package, it was insured for $100. This is the amount that we provide free. The hole in your trigger was necessary to remove the magnet, we couldn't just let it dissolve away as this would contaminate our anodizing solution. Once a new magnet is installed the hole will be hidden. Your marker arrived around the 13th. and we shipped it out the 27th., that's a 13 day turnaround from the time we received it to the time we shipped it out. I'm willing to work with you on re-anodizing the body and frame, if you pay for return shipping I'll eat the labor. I also encourage you to take advantage of the $100 insurance coverage, just make sure you have that taken care of before you ship the parts back to us. I hope you find this solution satisfactory.

Sorry - How much is your X-Mag worth and it was insured for $100.00??

There's no excuse for what I would consider shoddy, lazy, and in the case of the trigger, thoughtless work. You should have been asked for alternatives before they drilled it out. At that point they went beyond the specs of the job and made a poor decision on YOUR gear without getting YOUR approval.

The second set of pics? Pathetic. AFAIC, they owe you an new X-Mag. A refund for all the work at a minimum. If they sent that kind of work to their bulk clients, would the excuses they gave you be acceptable?