Gruntbull Anodizing Woes. Not a happy camper...AGAIN!

[Empyreal Rogue]

It's funny how this turns into a relentlessly bash GBA thread.

Then as soon as Todd (Or is it Ted who is Gruntbull? I always thought it was Todd) steps in to post people are dishing out respect.

[Dend78]

It's funny how this turns into a relentlessly bash GBA thread.

Then as soon as Todd (Or is it Ted who is Gruntbull? I always thought it was Todd) steps in to post people are dishing out respect.

nobody was really bashing them to hard, more people were bashing on the job that was done which was obviouly their fault on both counts, but then for Todd to come in and say hey what can i do to fix this takes some serious balls and kudos for that. as i said before ive seen plenty of things go unfinished or as is because a place screwed it up and in turn would do nothing about it aside from say i did what you asked

[mostpeople]

What I would really like to see is an explanation if HOW that made it out the door of their facility?

I mean, after 'annodizing 1000's of markers' they should easily be able to tell they did a poor job. So can we get a response from GBA personally about why the let it out the door? If you were honestly lazy, then say so, if there was another reason, say so.. otherwise we all have to assume you don't care. Which, case in point is why I am taking my business elsewhere - sorry.

[Swiss Cheeze]

ahaha I had to be the loser and vote "no" just so I could mess with the math.

But all seriousness. I was going to get a marker anno'd through GB, but I am pondering it heavily now. I think that if your the one running the business, but you have some noobs doing the work it would be fair to say that you should have final say on whether a marker goes out in the condition it is in or not. If you have been doing this for a while and you were the one that anno'd that would you have sent this off in all honesty to someone. Probably not because it looks like sh1t. Take a step back and understand that money is not your cure all. It's the people who you do business with that provide that money for you to do an outstanding job earning it.

I have had 2 markers done recently. My newest one was not perfect but it was a ***** to work with and I understand that and the person that did the work was honest with me. I dread to think of what it would have looked like after going to gb. Unfortunately I will have to wait sometime before he will do some work again and make me a happy camper.

Get this sh1t right and fix this person and marker up so they and the marker can feel happy again.

[Pneumagger]

Swiss Cheese,
It's my understanding that "Gruntbull" is not the one that personally anodizes it nor the one who inspects it.
Actually, I believe he is several states away from the facility gruntbull uses. He's a Remote Owner, if you will.

That being said, how would try to handle it remotely?
Aside fom offering to fix it for free and speaking with the operations supervisor... There's not much that can personally be done on his behalf.

I would not hesitate to use GBA inthe future. I've used them twice and they've been great twice.
I know GBA will be geting an email for a quote on this run of frames were trying to get put together if we decide to anodize them.

[bunny5]

Gruntbull: Thanks for posting in this thread. This is my first experience with you so my trust level is very low right now, but I would like to work things out with you. Within my research of paintball anodizing Gruntbull has stood out above the rest outshining even the most popular anodizers at the time. If anyone ever posted on a forum about anodizing I was there to chime in and say "Gruntbull is top notch, i've seen tons of great work for them" I would hate to think that each time I said that I was wrong.
Out of respect for your company I even retracted my post on pbnation in fear of starting a huge company bashing thread. Within doing business with you I would of liked to seen the following done...


With this situation I feel as though communication about the marker could of been handled better.

-I would of liked to know that you guys needed to drill the trigger magnet out and that it would be a very large diameter. The magnet has to be glued to something..

-Before shipping the marker out I would of loved to see a picture of it on your infamous "digi camo" background. I actually thought this was standard practice for Gruntbull.

-I would of liked to have communication of when the marker left your facilities. You already have delivery confirmations on the packages, why not send the number to the customer.

-If it was that difficult to color match your original dust black (which looks great btw) to a new chemical bath why did you risk your whole reputation on it. It wouldn't of been difficult to package a few more parts up (battery pack, asa,breaches)

-I would of liked to know if anyone is in charge of overseeing what goes back out to the customers. Maybe a signature or something.

-I would liked to know who the actually anodizer is? I'm a bit confused on who Ted is and who Todd is.

If you are willing to perfrom some of the above (delivery # sent, pictures, any big changes) I will be willing to have Gruntbull Anodizing do the work for me, again. I will formally e-mail you a contract to outline the things that I would like to see done and hopefully I can update this thread with some uber-sexy pictures

or option D.

[Rudz]

GBA messed up, yes, but he's offering to fix it, so I think we should give him the benefit of a doubt.

Why did it happen? Who knows. Will it happen again? We should hope not. Because GBA was built on this forum, so I hope todd doesn't forget where he comes from and who his customers are.

I say we all relax and give todd a chance to fix this, because I'm willing to bet he isn't the one responsible for the botched anno, but he's willing to fix it.


Bunny I hope this marker turns out beautiful.

[Dend78]

GBA messed up, yes, but he's offering to fix it, so I think we should give him the benefit of a doubt.

Why did it happen? Who knows. Will it happen again? We should hope not. Because GBA was built on this forum, so I hope todd doesn't forget where he comes from and who his customers are.

I say we all relax and give todd a chance to fix this, because I'm willing to bet he isn't the one responsible for the botched anno, but he's willing to fix it.


Bunny I hope this marker turns out beautiful.

I think that sounds reasonable. I'm awaiting your email.

i give that a hell yeah

[Swiss Cheeze]

Well honestly then he should replace the person that does okay this stuff to be sent out.

You use who you wish and figure out that question if your stuff comes back looking half-@ss. I am sure you would have a different outlook on this.

I am not stating that I wouldn't use gb.

Also it's Cheeze not Cheese so read it and spell it right.

I am happy that gb is taking care of it, but anymore it's like this. You have to get the word out or you just keep getting bs from the company and nothing gets done.

I applaud b5 for doing this and I applaud gb for working to resolve it. I think a boot needs to be in someone's @ss that okay'd the anno.

Swiss Cheese,
It's my understanding that "Gruntbull" is not the one that personally anodizes it nor the one who inspects it.
Actually, I believe he is several states away from the facility gruntbull uses. He's a Remote Owner, if you will.

That being said, how would try to handle it remotely?
Aside fom offering to fix it for free and speaking with the operations supervisor... There's not much that can personally be done on his behalf.

I would not hesitate to use GBA inthe future. I've used them twice and they've been great twice.
I know GBA will be geting an email for a quote on this run of frames were trying to get put together if we decide to anodize them.

[Ruler_Mark]

GB, I have been bashing you all this thread. Thanks for being professional, atleast the face have good controll over what they are suppose todo.

[bunny5]

so no option d Gruntbull i'll write something up over the weekend. I will leave this thread up but i'll update the original post to reflect what will happen. Stay tuned.

thanks swiss cheeze for ruining my poll

[Warwitch]

Since it hasnt been clarified; Todd & Ted are brothers (I believe but maybe just partners). Todd does all the "customer service" and Ted does the anodizing. They dont physically work together just via the phone/internet. Which causes all kinds of problems due to poor communication. Just because you convey your expectations to Todd doesnt mean the guy actually doing the work understands. The left hand doesnt know what the right hand is doing. I went into extreme detail working out what I wanted on my gold Viking and the finished product was not close.

[Warwitch]

Todd and I are brothers.

Todd is serving our country in Iraq at the moment so I take care of CS and oversee the anodizing operation.

There have been a few instances of poor communication between Todd and myself but we always strive to satisfy our customer.

WW I thought the issue with your marker has been resolved.

I am satisfied that you redid the ano. But the finished product was not what I had tried to convey to Todd. The finish quality was fine. Not exceptional but good. And there was no need for me to rock the boat after everything was done with. I liked it enough to let it drop.

[halB]

I'm human. That is the only explanation I can "honestly" offer.

ARE you? What color is your blood? Do people have their flavenoids on the right or left side?




//trick question...

[bunny5]

How is it ruined?

How many times do you think a marker can be safely reanodized?


After anodizing almost 1000 paintball markers in the last three years I can tell you that they can safely be reanodized more times than you might think.


This particular marker has only been done twice. Do you really think its ruined?

Not trying to beat a dead horse but when I e-mailed you and said I had concerns about tolerences you sent me this...

Gruntbull E-mail:
We can reano it, but it of course is going to loosen up the tolerance. If you can live with the ano that would be the best as the Euro Xmag is pretty thin around the xvalve area to begin with. $25 should cover shipping and bushing removal, also include the barell so that we have something to match to. Thanks Robert!

So i find it a bit conflicting to the statement above.