Anyone heard from GruntBull?

[pronking]

Back about 2 years ago when my shop was still open we got a packet from "Grunbull Annodizing"
After glancing through the packet, I figured if they can't spell their own company name right, chances are I'm not interested in sending them my guns for ano....

[Frizzle Fry]

Might want to tell them just to send it back..............


http://www.automags.org/forums/showthread.php?t=244069

I might just do that. God this pisses me off.... I totally got that "next week" answer too and frankly I asked for the same anno job as that guy except in base red with black rather than base blue with black...

[Frizzle Fry]

The BBB site for Ohio seems to be saying "out of service". Phone call time.

[bunny5]

have you gotten a refund back? or the parts?

[Frizzle Fry]

have you gotten a refund back? or the parts?

Neither.

I've been calling and emailing but I've been unable to reach them since the single call weeks ago when I told them to open my package (3 weeks after arrival). They said they'd start it in a week, but they would be answering the phone if they were in the shop, wouldn't they?

Very pissed. This is taking forever.

[Frizzle Fry]

Well I filed with the Better Business Bureau today and I'm asking for:

a) $110 + $10 shipping + the body I sent

b) $110 + $10 shipping + $250 for the body

c) The completed body + $40 for my time and trouble


Anyone else that has or is having issues should contact the Ohio BBB via their website; type in your location, and then their address, and the site will direct you to the proper branch and give you a form to fill out a report. Even if they solved your problem, the BBB deserves to know.

[Frizzle Fry]

Complaint ID#: 42022822
Business Name: Gruntbull Anodizing

Thank you for contacting your BBB. Your complaint was received by your BBB on July 28, 2009 and has been assigned case# 42022822in our files. Please make a note of this number for future reference.

Your complaint has been applied to the following business:
Gruntbull Anodizing
325 West Canal St PO Box 812
Ansonia, OH 45303

The case has been reviewed and has now been forwarded to the business for their response. This business has until August 8, 2009 to respond to your complaint. You may contact our office after August 8, 2009 to check the status of your complaint.

We encourage you to use our ONLINE COMPLAINT system to keep up with the progress of this complaint. To view the details of your case click here.

Sincerely,

Leighann Bayliff

As of yesterday it's on the books

[FutureMagOwner]

Hopefully they send it back before they do anything to it, from what I've been reading about them you're probably better off if they baby sat it for months and sent it back rather than attempting to anodize it.

[Frizzle Fry]

Well, the body arrived yesterday... Not too bad a splash, but with some significant issues. This took over 40 days, which is much more than the 15-20 I was quoted. Then the marker shows up with a flawed ano job? Not cool.

Pictures to come.



P.S.
I just got an email asking "what's with the BBB complaint?"... I've been emailing and calling these guys for weeks, way to finally answer

[warbeak2099]

Seems par for the course with GB. They take over a month to get the job done, don't respond to your attempts at communication, and when they do actually send you your gun back, the anno job is either dirt poor or ridiculously flawed. They don't respect their customers and they don't have any pride in their work.

[Lohman446]

Has anyone actually ever used the BBB before doing business with anyone? Considering it has no regulatory status and no authority other than to compile information I am amazed by how many people actually care.

[luke]

This is on going, why does he not have a feedback thread?

[Sumthinwicked]

i think gba should have a bad annoer sticky thread maybe a review in pbreveiw is needed?

[warbeak2099]

He's already getting A LOT of bad feedback on PBN, and believe it or not, that site has a major impact on things. I wonder if this enlightenment of possible customers will affect GB's business practices.

[FiXeL]

The thing that dissapoints me most is that they didnt even took the time to respond on the issue here... I recall a thread they started here in the dealers forum a few years ago, and then they responded frequently. If they are building bad rep on PBN, then my guess is that buisness is not going so well for them... or soon.