Lets talk Halo B...the truth uncovered!!!!

[gatorchris]

From my experience their customer service is excellent. Ive had 3 bodies (feed necks) break on my team, and with just a phone call each time they have sent new bodies out that day, no questions asked. I have one of the earlier Bs, havent seen the motor problem yet and Ive veen playing with it for 4 months now, cant count how many cases its been, things too fast

[cphilip]

Good to hear...but in this case the whole thing has to go back...A little more of a pain in the rear.

[shartley]

Ive had 3 bodies (feed necks) break on my team, and with just a phone call each time they have sent new bodies out that day, no questions asked.

So thats a downer...but the up side and the reason for me bringing this thread back up is now we will get to see their customer service action. The sign of a good company is how they deal with problems. Will report on that too! talk about looking hard for a silver lining?

HeeHee... yup

[cphilip]

Originally posted by cphilip
....talk about looking hard for a silver lining?

Guilty!

[shartley]

[cphilip]

[gatorchris]

I suppose I could be cynical and think that nothing should break, but I suppose Im a realist. Things do break, be it the fault of the user or the fault of the manufacturer, or something in between. The fact that Odyssey doesnt try to judge your problem with finger pointing places their customer service that much higher in my eyes. Its the companies that have the attitude that "we built our product perfectly, it must be something YOU did to break it" that usually gives people problems. The breaks on our halos btw, were the fault of the 2k2 intimidator feed necks, the fluting caused angular stress on the plastic they used and caused it to crack over time. They cant test their loaders in every possible combination of marker/feed tube before releasing their product and keep it at a reasonable price point. I give "kudos" to their company because they build a superior product and are able to maintain customer service on top of that.

[cphilip]

Yea well...for me right now its more of the dissapointment of haviing gotten something new and then here I am not having it to play with the first time this weekend. And having had it only about 10 days and already the headache of having to pay and ship it back. And do without it. Not so much that things go wrong and all...its that I am just dissapointed is all. It's just the luck of the draw I guess...

[shartley]

Originally posted by gatorchris
I suppose I could be cynical and think that nothing should break, but I suppose Im a realist. Things do break, be it the fault of the user or the fault of the manufacturer, or something in between. The fact that Odyssey doesnt try to judge your problem with finger pointing places their customer service that much higher in my eyes. Its the companies that have the attitude that "we built our product perfectly, it must be something YOU did to break it" that usually gives people problems. The breaks on our halos btw, were the fault of the 2k2 intimidator feed necks, the fluting caused angular stress on the plastic they used and caused it to crack over time. They cant test their loaders in every possible combination of marker/feed tube before releasing their product and keep it at a reasonable price point. I give "kudos" to their company because they build a superior product and are able to maintain customer service on top of that.

[gatorchris]

I suppose I should clarify "no questions asked" and give my post the proper lighting. They didnt ask because I explained at length exactly what broke and why I thought so. Im used to RMAing products in my job so I have the drill down pat. You are correct that it is a poor business model to not try to improve products by cataloging problems and mining the data. I cannot say that they do or dont do this as Im probably not the standard service call. Maybe cphilip can shed some light on that. I do know they are active on the "major" boards like PBNation and PBC, and are very active in supporting their product not only online, but at events, be it national or local. Im fortunate to say local because they are located in Texas and I see them at events all the time. I know Tex has personally given out his personal extension a number of times to people that didnt think they were being treated promptly or fairly. I feel like there is something you are wanting to say or compare it to, but are holding back.

Since Im new around here, want to enlighten me on what your stance is on Halos? You seem to hint there is a product out there that never breaks in the same category. Im not one to BS so please spill the beans. If you are just cynical by nature than say so, again, new guy on the block and dont know people. We all know how easy it is to be sarcastic and never be misinterpreted on the internet

[shartley]

[cphilip]

Well the only light I can shed is I am a newly signed up Dealer for them. And this was a test model for me to demo to the Club members . And when I did call in I was not identifying myself as anyone special so as to just be an average Joe realy. Not deceptive. I did tell him about the facts and I did give my full name but I doubt that he connected it to anything.

I told Edward what was wrong with it and he listened to it over the phone. His response was "The motor is fried and we had a bad batch of them...send it back". So I did box it right up and spent the 7.80 to USPS priority it back. It was never discussed how that would be handled except that he told me there was no need for an RA # or anything.

This one was here for 2 weeks and was played with one day. It had perhaps 1000 balls through it. I had three sent and this is the only one with problems however the other two have no or less use so far.

It remains to be seen how they handle it. I assume they will take care of it. There was no need at this point to get anyone else like Tex or Chris involved in it. It is on the way back as of today so we shall see.

I liked what I saw but it was bad timing for me as it was being used as a sales tool that day. Thats realy the issue for me now. I do have one more on hand that has seen a couple hundred balls through it. I sure hope its not one of the ones that has a bad motor as I am short one now for my son and myself to realy show them off this weekend. So that is a shame and when people ask I will have to tell them already that one has returned for a problem. Thats could hurt me on the sales of a few of them I think. I am not worried about them as a productt as many of them out there have been rock steady. But imagine the others thoughts when they saw a new one out of the box go bad is all. I suspect if this all goes well there will not be any lasting negative affects on them nor me. Since this one did work most of the day and the other one continues to work at this point.

[cphilip]

The Halo with the bad motor is returned to me N/C. Of course I did have to pay the shipping to them. They paid it back and used USPS Priority. We had a little issue with USPS delivering it. They made first attempt on Saturday but then it set at PO till I checked the tracking Wed. So when I noticed it was still sitting there I called Edwawrd and he ran down to the PO and retrieved it. And it was in my mail box that next Saturday with a new motor in it according to the slip in the box. I will test it out tonight.