I Will Never Buy Another AKA Product...

**TheEmagGuy** · 10-13-2002, 11:42 PM

hey

man sorry to hear ur bad experiance, AKA should have some guns built in stock so people dont have to wait around like that, they should also have the right tools since tehy are a company selling products that they should be prepared to make.

**Dern** · 10-14-2002, 12:00 AM

wow that sounds pretty bad, 10 months... that's almost a year. I think you have every right to complain. A part of the product you buy is customer service and its reliability. Well, I guess AKA has something to work on...

**Gecko** · 10-14-2002, 12:45 AM

had my excal since skyball 99
well over 120 cases of paint
approx 10 chops 30 barrel breaks
was down once aka overnighted me the peice
Overhalled at the 2001 world cup and AKA replaced approx $300 in parts that they had changed specs for, at there cost

Don't let one persons' bad experience change your mind
I bought this gun knowing there would be a 13bps barrier and have dealt with it. Yes it is BS that software has taken this long and yes aka has had some growing pains. I have confidence that in the end they will come through
Gecko

**Tunaman** · 10-14-2002, 04:22 AM

I'll try

Cledford, Contact me after 4:30 PM Eastern today. I will make a call and see if I can get this rolling for you.

**dansim** · 10-14-2002, 05:54 AM

hmmmm i like my excal even if all it does is 13bps thats all i hit consistinatley (wow i killed that word) and i think the ann0 looks awsome

**sniper1rfa** · 10-14-2002, 07:19 AM

wow, your complaining about a measly 2-4 bps that you cant even hit?
and how can you be miserable? as far as i can tell from your posts, the gun is working exactly as its set up to, right? you also said its a very good design.

your whining man.

**thei3ug** · 10-14-2002, 07:57 AM

I had a page of rebuttal...

But your argument is thin and pathetic and slanderous.

**Thordic** · 10-14-2002, 08:16 AM

Other post deleted and comments withdrawn due to change of title.

**dansim** · 10-14-2002, 08:16 AM

i dont think my ir3 ever slept

, anyway your posting this on a board where everyone has been waiting for the extreeme for how long?

**Mossman** · 10-14-2002, 08:17 AM

NO its not. He's got a good point, and a point made by many other people. Listen - The emag was a wonderfully capable gun. THOUSANDS of people bought it, knowing its reputation for chopping, knowing it couldnt shoot "tourney" paint, knowing it had a few strikes against it. When level 10 finally came out people said GREAT, now my gun can compete with all the other tourney guns (if they thought it hadnt already)

Cledford bought a gun, and was told by the company it would be as good or better than the emag in 2 weeks. 10 months later, nothing. I dont get why he doesnt want to look at the fine marker, but I get why he's mad at AKA

This would be like an extreme owner waiting 10 months for his level 10 and ACE, when AGD told him they would both be ready within weeks of his buying it, they were just out now. It wouldnt happen at AGD, and it shouldnt happen at other companies, especially AKA who has a good repuation.

They definately need a bunch of phone calls...preferable all on 1 day....from every angry Excal owner there is

Cledford, arrange that one ok?

**cledford** · 10-14-2002, 08:19 AM

Originally posted by Gecko
had my excal since skyball 99
well over 120 cases of paint
approx 10 chops 30 barrel breaks
was down once aka overnighted me the peice
Overhalled at the 2001 world cup and AKA replaced approx $300 in parts that they had changed specs for, at there cost

Don't let one persons' bad experience change your mind
I bought this gun knowing there would be a 13bps barrier and have dealt with it. Yes it is BS that software has taken this long and yes aka has had some growing pains. I have confidence that in the end they will come through
Gecko

Other groups have accused us AO guys of defending AGD to the death - but Tom has never put us in the postion to defend such reprehensible conduct. That having been said, AKA zealots take it to a whole new level of "standing by their company." To anyone interested in buying an AKA product - I again say beware. Their conduct speaks for it's self but to review and to address some of the arguments made by Gecko (a zealot in my opinion) here goes.

First, regarding ball breakage and lack thereof. I had basically 2 issues in my first post. Lack of availability of tools required to service the marker and adjust the LPR (to unlock the truly LP operations that the LP "experts" produced for us) and lack of a software/data-cable kit required to adjust the marker to turn on ADVERTISED features is WAY overdue. To address Gecko - what the heck does lack of ball breakage have to do with either issue? They build a marker that cannot be service AT ALL (by their design) without BUYING tools from them - then don't have the tools. Second, they sell a marker that among other things has a Warp Feed uplink (don't believe me check the web site) but it won't work without the software.

To address your comments directly, I've got a Shocker that has dozens of cases through it without a single break - but you can take it apart with normal tools. I've got a Timmy that has never broken a ball either - and you can change setting one through a user interface built into the gun. IN FACT, AKA is the ONLY company that produces a "high end" marker that CANNOT be adjusted without BUYING more equipment from them. Many people defend AKA because their gun doesn't break balls. What does that have to do with crappy business practices that screw the customer?

Next, regarding the overhaul - what was it? The upgrade to the LED board and tray? Did you know that the LED Excal boards are currently ( and have been) locked at 10.5 bps? Do you know others that they upgraded for hundreds of dollars were promised the software to turn up to 13bps two weeks after the cup - and now it's 11 months later and they A) still don't have the software, and B) won't give a remote clue as to when it will be ready? Do you know that most of those non-LED boards (that were upgraded) were defective and should have been recalled?

Here are the facts:

AKA produces guns that cannot be serviced AT ALL without BUYING MORE equipment from them. they did this on purpose - because they claim "to many 10 year olds get themselves into trouble."

AKA produces a gun that they toute to be gentle on paint (both Ecal and Viking) but require you TO BUY a kit to adjust the LPR to correctly achieve this - and then do not have the kits available.

AKA produces a gun that is susposed to be able to shoot 13bps - but is currently locked at 10.5 until software is available.

AKA produces 2 guns that the electronics cannot be accessed AT ALL (unlike every other high-end electro - i.e. over $400) without BUYING MORE equipment from them.

AKA produces 2 guns that are marketed to have a Warp Feed link - That does not work without the software purchase.

AKA has lied about the delivery date of the software. A review of threads at PB Nations shows users who were sold $200 dollars worth of upgrades over 10 months ago were promised the software "2 weeks from now." Similar "2 weeks" statements have been repeatedly made at the IAO (By Aaron at the Tech class) and over the phone every week since.

AKA will not quell a large public out cry at PB Nation by making any sort of statement about the state of the software and when it will be available.

AKA has BEEN having major issues with custom anno jobs and after customers have paid lots of money and waited months for guns that arrived pitted and with mis-matched parts would only say send us the gun back. It could be worse, but they could also try to make the situation right - not just refund someone who's waited for months.

Gecko, people like you who make idiotic statements really piss me off. AKA has a VERIFIABLE history of screwing their customers on the BIG issues - the fact that your gun works OK, that on a small issue they took care of you, or that they sold you upgrades (you still can't fully use) does not make them a company worth investing in at all.

For those who think this is about turning up BPS - I bought my Viking thinking it would always be locked (although it would be nice to turn it up) but I was told it WOULD interface a Warp. Since I only play with a warp this is a major issue and is false advertising in my opinion.

-Calvin

**dansim** · 10-14-2002, 08:25 AM

Originally posted by cledford

Gecko, people like you who make idiotic statements really piss me off. AKA has a VERIFIABLE history of screwing their customers on the BIG issues - the fact that your gun works OK, that on a small issue they took care of you, or that they sold you upgrades (you still can't fully use) does not make them a company worth investing in at all.

Where do you get off saying his comment is idiotic? all he did was state his history with his excalibur, your the idiot if you cant see that
his gun works better than ok, nuff said

**cledford** · 10-14-2002, 08:28 AM

Originally posted by Thordic
This post should be locked, at least.

One person's bad experience with AKA shouldn't have a title like this.

Where do you get off? These issues affect EVERY AKA owner. They are on going.

The software has been promised MANY times and is 10 MONTHS OVERDUE.

The tool for disassembly and to adjust the LPR is ONLY AVAILABLE FROM THEM - AND THEY DON'T HAVE THEM IN STOCK.

THEY HAVE SOLD HUNDREDS OF MARKERS ADVERTISED TO DO UP TO 13BPS - WHICH ARE CURRENTLY LOCKED AT 10.5BPS.

THEY ADVERTISE FEATURES SUCH AS A WARP INTERFACE THAT DOES NOT WORK.

Thordic, how in god's name is this only "my" bad experience?

-Calvin

**Gecko** · 10-14-2002, 10:12 AM

I Will Never Buy Another AKA Product...

I Will Never Buy Another AKA Product...

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