Another ActionVillage grip....

[rdb123]

Well, it appears that if you order maybe 5 items from paintballgear.com and one of them is backordered, of course they will not ship out your package. However, they forget to tell you that at the same time, they give the in-stock items to another customer so essentially, they will only ship out your stuff when it is all in stock at the same time. Horrible customer service... They hold shipment on a package because 2 out of the 5 things (an aluminum vert. feed neck and gloves) were out of stock.

My letter I sent them:

Hmmm I don't get it. Your backorder policy says that if an item is backordered, your shipment will be placed on hold until the backordered item comes back in stock.

Now, the funny part is that the Redz Belt in my order was IN STOCK a week or two ago; it even said it on my order status. Now it says that it is backordered. What gives? I see how this will dissuade customers from placing a large order since apparently your backorder policy should read "all of your items must be in stock at the same time."

Lousy service. You basically moved my order back one pace by that move.

Cancel the Dye gloves in my order as I'm sure those will never be back in stock. Use that money to ship me my Redz belt as soon as you get it back in stock.

Gee, thanks a lot ActionVillage.

and their response (no apology or explanation at all)...

Hello Ron,
The gloves are off the order, your order will ship will as soon as we recieve stock.
Thanks

Well, I can say that after I get this shipment from them, I will never order from them again; I'm sick of this. What about the rest of you?

-Ron

[warpfeedmod]

All these complaints, I've never had a problem with them. Of course I order and pick it up and usually ask the person two or three times if everything im ordering is in stock and there for me to come get in a few hours. I ordered one thing once from them and actually had them ship it, i got it within a week.

It seems to be just their shipping, perhaps I can start a side business by going in there, purchasing whatever people need and mailing it to them lol

[Cryer]

When the Proteus mask first came out I ordered one, along with a barrel bag, from them over the phone, the rep said they were in stock and should ship the next day. 2 WEEKS later I got a 12vt revvy, an aftermarket bolt for an autococker(?) and an issue of facefull. I called them back, and gave them my order number and the said that it never shipped because the bag was out of stock, but now they couldn't ship because they didn't have anymore black proteus masks and wouldn't get anymore (because they started only making clear/smoke ones)
PBgear SUCKS.

[lopxtc]

Im one of the few who have never had an issue with them. Never had anything miss-shipped or left off. Never had anything vanish from an order, etc ...

The one time I ordered an out-of-stock item, they called me to let me know that it was out-of-stock and to verify that I would wait till it was in stock.

And the best part, being in Saint Louis I use there cheapest shipping (UPS Ground) and as long as I order before noon I will have it next day by 1700 ...

By far they are the best online paintball store I have dealt with.


Aaron

[pito189]

I have never had a problem with them. I have used them countless times, and have always recieved what I ordered, and when I expected it to arrive, sometimes earlier than I expected. Great place, will continue to use it, as long as they continue to be the cheapest.

[lopxtc]

Re: Another ActionVillage grip....

Also if you notice the notes on their checkout screens you will see the section that tells you how back-ordered items are handled.
And I believe at one time there was an option button that you could click to tell them to ship anything that wasnt backordered.

Aaron

Originally posted by rdb123
Well, it appears that if you order maybe 5 items from paintballgear.com and one of them is backordered, of course they will not ship out your package.

[rikkter]

i've NEVER had a problem with them and i've order numerous stuff off of them. they're delivery has been excellent thus far for me. and i do plan on ordering from them again

my mother however, orderd stuff from them for xmas. they sent everytthing but the pants she orderd because they discontinued them. and she was mad about that. they sent everythign else but not the pants and they didn't even tell her so.
the only problem I have with them, is their page needs to be updated more
but 888paintball.com
now thats a different story. orderd a smoke graphite ize flex7. sent me black one with mirror tinted lens. wasn't suppose to come with those lens. ok. so i ship the mask back, call them up and tell them about it. NO ProBLEM!
they sent the EXACT mask i sent them back to me. finally i printed pictures out of recieved: orderd:
i took the mirror lens out, sent it back. finally they sent the RIGHT one. but i noticed the sticker they put on it with the barcode was the wrong one, it said black flex7. but getting the right mask this time, i didn't care.
the end

[FalconGuy016]

I've been waiting 3 weeks for a tank and I have to wait an additional 2 weeks before they ship it again

I wish another place on the internet had such good prices and selection

[LaW]

I don't think a lot of you have heard of this invention called the telephone. You can pick it up and call pballgear to place your order and to verify that what you want is in stock at that same time. It is just incredible!

I have never had a problem with them, I get my stuff in a day and thats the main reason I stick with pballgear when I do order something.

[Kevmaster]

well...

You get what you pay for. Theres a reason they are able to sell these items so cheap...they have no customer service. If you went to a local store, they would give you MUCH better treatment...Ive always been a local store man myself, but, well, its up to you

[eric]

Always worked for me. The only problem Ive ever had was that I got shipped the wrong kind of blue dye jersey(I got the black blue not the blue blue)

[PaInTbAlLeR476]

Pbgear sux never use them.

[pito189]

Originally posted by PaInTbAlLeR476
Pbgear sux never use them.

WOW, that just made me change my whole perspective on pbgear.

[rdb123]

Originally posted by LaW
I don't think a lot of you have heard of this invention called the telephone. You can pick it up and call pballgear to place your order and to verify that what you want is in stock at that same time. It is just incredible!

I have never had a problem with them, I get my stuff in a day and thats the main reason I stick with pballgear when I do order something.

Well, it's called "I placed my order via phone and they repeatedly tell me something is in stock." Then 2 or 3 days letter I get an email telling me something is backordered.

Weird.

[LaW]

Originally posted by rdb123


Well, it's called "I placed my order via phone and they repeatedly tell me something is in stock." Then 2 or 3 days letter I get an email telling me something is backordered.

Weird.

yuo = exception