Another ActionVillage grip....

[rdb123]

I guess so.

[LaW]

[alkafluence]

Originally posted by Kevmaster
If you went to a local store, they would give you MUCH better treatment...

Just to add a little humour to this thread. What if pbgear.com is your local store? Just a short stint down Elmhurst Road and cha-ching, a local store.

Hehe...

[TigerMan]

I've always had deals through Paintballgear turn out great. Ordered numerous times, mostly through the phone, and they've been great and I've always recieved my stuff really quick via UPS Ground. Even when they had stuff out of stock, they emailed me (before their online store showed instock-out of stock) to call them about my order having an outstock item. Called them, and were able to switch to another brand.

[Rmarks]

I've never had any problems with PBgear. But I probably won't be ordering from them again because they can't seem to keep anything I want in stock The things I've ordered from them are always here within 2-3 days.

[xen_100]

this is how I handle the "out of stock" policy at pbgear.com. If I am going to make a large order, I put everything I want in the cart. Everything that is not in stock right then, gets put into a seperate cart for later. I order everything that is in stock on one order and then make a second order of everything that is back ordered. that way I get at least what they have at the moment. It seems to work for me.

[Bunny]

I had good customer service with PBgear.com I ordered a crossfire tank and a nipple cap and they didnt have the nipple cap color that I wanted so they called me up and asked if I wanted a different one and everything was fine.

[tobz]

pbgear.... hrmmm

I've had mostly good luck with them. However, I ordered, we'll say, $102 of stuff from them. They said the address was wrong, so I called them up and said here is the correct address. Also, please add this barrel to my order to make my order total $140.

I used my paypal card. Somehow the original $102 was locked up for about two weeks in my paypal account just "pending". I asked pbgear.com to fax paypal a letter saying that they have no intent of charging me, and the service agent was VERY RUDE! He acted like he was "tuff" and said, "Well, we don't do that. We don't place your funds on hold. I won't fax anything, we don't do that." And because the $102 was pending, I didn't even have enough for the $140 order in my paypal account.

Couple of points....

1. If they had the wrong address, how did the order "partially go through" anyhow?

2. Why is their email service VERY SLOW and NOT LINKED to their phone service. I sent many emails, and when I finally called, they had no idea that I sent the emails.

3. I finally got my money unlocked in my paypal account, by waiting around two weeks for it. But why wouldn't they just fax paypal a letter? A different lady that I called there said it won't be a problem. But that jerkface guy said "NO!" And when I called back I conveniently got him again.... he wouldn't even let me speak to anyone else, no manager, and not even another sales rep!

I will still order things from them when there is a huge difference in price. But say, my next intelliframe, I'm not saving the $10, I'll just order it from AGD.

And I order items one at a time now as long as their over $100, and I make sure that they're ALL in stock, otherwise I call in and arrange something.

Just my two cents.

tobz

[Fatjon]

My mom ordered me a shirt from them for xmas around the end of Nov. and i still have not recieved. And of course my mom did not know to write the order number down, so i have no idea when i will get it

[Halliday]

Originally posted by LaW
I don't think a lot of you have heard of this invention called the telephone. You can pick it up and call pballgear to place your order and to verify that what you want is in stock at that same time. It is just incredible!
.........

Funny you mentioned that,
one time I ordered from them off the phone, to use a gift cert I had recived. They said everything was in stock (not a large order anyway) and would be out and on the way soon. I tracked the package and saw that it was delivered, but not to my house!

I had ordered before from PBgear, both at my old house and my new current house, always before off the internet. PBgear had shipped my package to the address where I placed my very first order but not my current address.

So I had to go convince the guy living at college housing that the box of shiny marker parts was mine and not his.

I belive that was the last time I every ordered from PBgear.

[OldSchoolMag]

I think the majority of people have never had a problem with PBgear.com. In my opinion, they run a good business, and I have never had one problem with them. I think that it's just that most people who do get on the internet and whine and moan about it, and then everyone joins in. Most who get good service aren't going to go so far out of their way as to hunt down everyone who's had a bad experience with them to tell them to give them another chance. I'll keep ordering until then, I guess.

OSM

[Kevmaster]

thaks man....yeh...if PBGear is your local store...well...youre screwed

[bofh]

Action Village... I won't order from them again.

[alkafluence]

Originally posted by bofh
Action Village... I won't order from them again.

Well, unless you want a ton of connector pieces again any time soon

[-=Squid=-]

I dont see the problem here. Are some of you retarded? No customer service ? Use the PHONE people! I have NEVER had a slight problem with them! One time I ordered a full freak, everything came but the back. I called them the same day they guarunteed me they would ship it the same day, and would be here 1-2 days. It was here in 2 days. Another time I ordered 5 dye masks, they guarunteed me they ship same day. Got them in 2 days. They are great people with great prices, whats the malfunction here?