Is this legal ...

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  • lopxtc
    Unix Geek
    • Oct 2001
    • 2706
    #1

    Is this legal ...

    Okay I know that car repair places cannot perform work on your car without first telling you what they are doing and giving an estimate. Even then you still have to "authorize" them to do the work ... so how does this pertain to paintball ...


    I sent me tank to PMI to get fixed and they finally sent it back. I was gone when UPS came and instead of a package I get a UPS slip saying $50.00 is owed COD ...

    Is it legal for a paintball company to perform work without letting a person know that there will be a charge for the work performed?

    Please let me know.

    Aaron
    Team Managed Aggression, Missouri Paintball

    Pround owner of a 2003 Shocker, and AO.org user ... an almost unheard of combo.
    "Love, Peace, and Shonen Knife!"
    AOLIM - lopxtc
    Tags: None
    • BajaBoy
      Registered User
      • Jun 2002
      • 2158
      #2
      jeez i wouldnt think so, call up pmi give them a couple words... and if they dont send it to you for free be like put my old stuff in and i want it back Now
      RT
      Ace'd Emag (sold)
      Xmag (sold)

        Comment

        • Kevmaster
          Owners Group Div: Director
          • Oct 2001
          • 5475
          #3
          legal? probably not.

          i would call PMI and ask what the work was and why they didnt contact you. tell them you are letting the tank be returned to them and that as far as you see it, they still have not completed their end of the bargin. most likly they will reship it without the COD fee...however it may be that the work had to be done for the tank to work....

            Comment

            • Grasshopper
              Registered User
              • Apr 2003
              • 578
              #4
              Originally posted by Kevmaster
              legal? probably not.

              i would call PMI and ask what the work was and why they didnt contact you. tell them you are letting the tank be returned to them and that as far as you see it, they still have not completed their end of the bargin. most likly they will reship it without the COD fee...however it may be that the work had to be done for the tank to work....
              But, shouldn't that have to get your confirmation before they charge you? Heck, they could charge you $100, because they had to do this, and then that. I think they should have called and confirmed before charging you. I'd call them back, and get things straightend out. Most of the time, they will just ship it to you without the COD fee.

              My Feedback

                Comment

                • Paintchucker
                  #5
                  I have always had good service out of PMI(pure energy). I got a tank once that the gauge was defective. Called them and they sent me a new one, no charge.

                  I assumed that you talked to someone before you just sent it in? Don't remember PMI specifically, but most places use an RMA system (Return Materials Authorization) and would have talked to you about what the problem was and issued you a # to put on the box to ship it back to them?????

                  There is probably an "implied contract" in there somewhere that was made when you sent it back to them to be fixed...

                  They fixed it and sent it back to you. They probably charged you what they charge everyone. Is it an old tank, or is it in warranty???

                  If you have never done this type of thing before, you always, always ask if there is a charge and how much it will cost before you send it... BTW, I have been burned on that with a computer once, so it happens all over.

                    Comment

                    • lopxtc
                      Unix Geek
                      • Oct 2001
                      • 2706
                      #6
                      Yes the tank was sent in with an RA# ... the tank is a born on year 02 tank which should have still been under their warranty.

                      No where on their site is there an "Implied" consent to repairs when they discuss their warranty.

                      They tried to help over the phone, but each round of help was taking about 3 weeks ... so I just requested an RA# to send it in.

                      Either way they should have made contact to tell me that there was going to be a charge ... how was I supposed to know how much it would cost me when UPS arrives otherwise.

                      Aaron
                      Team Managed Aggression, Missouri Paintball

                      Pround owner of a 2003 Shocker, and AO.org user ... an almost unheard of combo.
                      "Love, Peace, and Shonen Knife!"
                      AOLIM - lopxtc

                        Comment

                        • Evil Bob
                          Evil Overlord
                          • Jul 2001
                          • 1217
                          #7
                          Yes, they are required by law to inform you of any labour requirements/costs that were not previously agreed upon before the work is performed, this falls under the consumer protection act. This is to give you, the consumer, the option to say "no" and not have the work performed without being fleeced by hidden charges.

                          What should have happened is a PMI tech should have first inspected the product for damage/deficiencies, and then performed any necessary warranty repairs (usually cost free since it's under warranty), anything outside what PMI consider normal warrany repairs, should have been brought to your attention before said repairs were affected, IE. yes, they should have contacted you before doing something they were going to charge you for.

                          -Evil Bob

                            Comment

                            • BTAutoMag
                              AO's Problem Child
                              • Oct 2001
                              • 7199
                              #8
                              i would go to the cop shop and ask them. you could have a lwasuit thatd be funsettle for a free shocker 03, maxflo and freak
                              sigpic

                                Comment

                                • lopxtc
                                  Unix Geek
                                  • Oct 2001
                                  • 2706
                                  #9
                                  LOL ... I just want my tank back.

                                  Aaron

                                  Originally posted by BTAutoMag
                                  i would go to the cop shop and ask them. you could have a lwasuit thatd be funsettle for a free shocker 03, maxflo and freak
                                  Team Managed Aggression, Missouri Paintball

                                  Pround owner of a 2003 Shocker, and AO.org user ... an almost unheard of combo.
                                  "Love, Peace, and Shonen Knife!"
                                  AOLIM - lopxtc

                                    Comment

                                    • lopxtc
                                      Unix Geek
                                      • Oct 2001
                                      • 2706
                                      #10
                                      Hey would love to hear from Tom or any of the AGD techs about this.

                                      Aaron
                                      Team Managed Aggression, Missouri Paintball

                                      Pround owner of a 2003 Shocker, and AO.org user ... an almost unheard of combo.
                                      "Love, Peace, and Shonen Knife!"
                                      AOLIM - lopxtc

                                        Comment

                                        • BTAutoMag
                                          AO's Problem Child
                                          • Oct 2001
                                          • 7199
                                          #11
                                          Originally posted by lopxtc
                                          LOL ... I just want my tank back.

                                          Aaron
                                          or a shocker 03
                                          sigpic

                                            Comment

                                            • Kevmaster
                                              Owners Group Div: Director
                                              • Oct 2001
                                              • 5475
                                              #12
                                              i would call PMI and talk to them....find out what their story is first before you get mad

                                                Comment

                                                • lopxtc
                                                  Unix Geek
                                                  • Oct 2001
                                                  • 2706
                                                  #13
                                                  Oh thats the plan
                                                  Go straight to the head of tech support, or the highest person I can find in the company.

                                                  If that doesnt work, talk to the State AG's office about fraud

                                                  Aaron
                                                  Team Managed Aggression, Missouri Paintball

                                                  Pround owner of a 2003 Shocker, and AO.org user ... an almost unheard of combo.
                                                  "Love, Peace, and Shonen Knife!"
                                                  AOLIM - lopxtc

                                                    Comment

                                                    • PzYcO
                                                      PzYcOmagg
                                                      • Jan 2003
                                                      • 1067
                                                      #14
                                                      Originally posted by BTAutoMag
                                                      i would go to the cop shop and ask them. you could have a lwasuit thatd be funsettle for a free shocker 03, maxflo and freak
                                                      your thinking of smartparts there bud. hehe

                                                        Comment

                                                        • dansim
                                                          ive been busy
                                                          • Jun 2001
                                                          • 4479
                                                          #15
                                                          Originally posted by PzYcO


                                                          your thinking of smartparts there bud. hehe
                                                          thank god you pointed that out i was like wtf is he rambling on about, hes in the wrong company lol

                                                            Comment

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