Is this legal ...

[shartley]

[BTAutoMag]

i just got my trombone back from the shop, they were removing dents. every dent i wanted out they left in and instead refitted the slide, i didnt even know my slide didnt fit some people are real putzes

[lopxtc]

Okay a follow-up ...

Talked with their tech support today and they say that the $50 charge is due to the regulator itself being damaged and them having to replace it with a brand new 03 regulator. Mind you this was a 02 tank with an 02 regulator.

I complained that isnt the warranty supposed to cover the regulator? The person on the other end then asked if I had disassembled the reg from the bottle, which I hadnt. He then said that the problem appeared to be that the threads of the burst disks may have cross threaded and this was causing them to burst when filled. He asked if I have ever removed the burst disks, to which I replied yes because their tech had sent me a new disk and instructed me to remove the old one and replace the new one.

Finally they said that if I could produce a receipt they would cover half the costs of the repair and my cost would be $25.00. I replied that I didnt have a recipt to which he then said he was sorry and that I would have to pay the full $50.00. I mentioned that I had returned the tank for warranty work to the regulator, which was what they replaced, and that ultimately in the end they did work that they wanted to charge for without first contacting me to verify that I wanted this done.

Ultimately in the end they agreed to cover half the cost and that I would be responsible for $25.00 for the repair. I probably could have pushed the issue more seeing as how the damage they say caused the need for replacement was due to my following the instruction of their tech.

While I feel the company itself fumbled the ball on this one their tech that I talked with, Brian, handled the situation professionally.

So I am out $25.00, but I have a newer model regulator which would have cost more then that I am willing to bet.


Aaron