New Warranty Policy at AGD

[Halliday]

So E-Mags still with the 2 "stars" are still fixed for free but $20 shipping?

[AGD-OfficeGal]

(1) $10 shipping/handling is for a warp feed by itself. $20 is the blanket shipping/handling fee for a marker, with or without a warp feed.

(2) Yes, for an Emag with two *stars* remaining the repairs are still free (subject to warranty terms and limitations), shipping/handling is $20.00.

[AGDlover]

You buy AGD so you don't need to use the warranty!

suck-up

[soccer4minimags]

WTH, well there goes one of the incentives to purchase another AGD marker.

And don't defend the shipping fees, I can ship ups with insurance and tracking for 6 to 7 bucks, and have done so with valves many times. 20 bucks

I wonder if that S&H fee is ontop of the 65 dollar rebuild. Heck at that point I guess you would just start to consider trading that valve in.

I'm losing my faith here.

[shartley]

WTH, well there goes one of the incentives to purchase another AGD marker.

And don't defend the shipping fees, I can ship ups with insurance and tracking for 6 to 7 bucks, and have done so with valves many times. 20 bucks

I wonder if that S&H fee is ontop of the 65 dollar rebuild. Heck at that point I guess you would just start to consider trading that valve in.

I'm losing my faith here.

[Tunaman]

WTH, well there goes one of the incentives to purchase another AGD marker.

And don't defend the shipping fees, I can ship ups with insurance and tracking for 6 to 7 bucks, and have done so with valves many times. 20 bucks

I wonder if that S&H fee is ontop of the 65 dollar rebuild. Heck at that point I guess you would just start to consider trading that valve in.

I'm losing my faith here.

Don't forget about insurance. If the 1000 dollar souped up Emag gets lost in shipping, don't come crying. The average 5 lb package costs around 15 bucks to go cross country. Add 1000 insurance and there is your 20 bucks. I get alot of guys shipping Xmags to me and the Postage on the box that they shipped it in says 5.78! You guys are NUTS! Insure all packages for their full replacement value. AGD is right in line with shipping fees. Also, don't forget about the guy that packs your order...and the packing materials...they aren't free either. Expect even higher shipping increases from all vendors if these gasoline costs keep rising.

[soccer4minimags]

Okay, I see where you 2 are coming from. Yes an e-mag or marker requires a lot of insurance (up to the value of the item). And yes I insure my packages fully. But really you shouldn't be sending in your entire gun, unless of course its an e-mag. One of the features that make mags great, are that most problems are isolated to the valve so you really shouldn't have to send in more than that.

UPS, gives you a 100 bucks right off the bat for insurance. So for example a valve you only have to get an additional 200 insurance. Thats where I am getting my figures from.

I still don't think its right.

I think this will turn away people new to mags an unable to tune/repair valves themselves. I am curious how many problems the agd tech guys handle that are not defects but just tuning issues that people can't work out on their own. Maybe this is a good side too and will force people to only send it in for legitimate reasons like re-attaching entire powertubes.

[Muzikman]

When AGD does a warranty repair, they want the entire gun, minus the barrel, drops, etc. Say the problem is NOT in the valve, then what? they have a valve sitting in their hands that works in every other gun but yours. So now they send it back, you put it in and it does not work. I bet that is the point when you jump on AO and say that AGD tech support sucks because they couldn't fix your gun.

[SeeK]

Let's look at it this way: Sony has always had a 90 day warranty and they still produce highly regarded products. The expectation is that it'll either have a problem quickly or not for a long long time. All of their products are electonic with few moving parts.

Now we are talking about a mechanical marker that is actually designed to be dragged through the mud, maybe cleaned, and continue working.

Now it's fair that if you wish to treat your stuff that way you should expect to pay for work that you could do if you watched to video. How many other markers go that far? The four other markers I've bought came with a 6 page booklet. The Shocker troubleshooting guide isn't even as good as the ones on the internet.

[MonsterMag]

Thank god for tunman

[soccer4minimags]

When AGD does a warranty repair, they want the entire gun, minus the barrel, drops, etc. Say the problem is NOT in the valve, then what? they have a valve sitting in their hands that works in every other gun but yours. So now they send it back, you put it in and it does not work. I bet that is the point when you jump on AO and say that AGD tech support sucks because they couldn't fix your gun.

well if I am supposed to take that personally, FYI they do take just valves for warrenty repair. Had it done before, no issues.

Why is everyone defending this, we all know deep down this sucks. Its not about whether or not your sending in valves or guns, its about now AGD's tech support really doesn't stand out from any other manufactures.

[Doobie]

now AGD's tech support really doesn't stand out from any other manufactures.

Stand out and lose money, or get in line and stay in business.

I personally want them around a little while longer

[Muzikman]

well if I am supposed to take that personally, FYI they do take just valves for warrenty repair. Had it done before, no issues.

Why is everyone defending this, we all know deep down this sucks. Its not about whether or not your sending in valves or guns, its about now AGD's tech support really doesn't stand out from any other manufactures.

I have been shooting mags since 93 and I have NEVER had to send one back to AGD. I did have to take my Emag to IAO one year to get the board replaced as it fried, but other than that, I have never had to have a tech work on my gun. So no, I will defend this, the lack of a warranty does not affect me one bit.

[ClassicMagger]

Hey:

Sounds fine to me, AGD. Honestly from my first Automag bought new in the UK from you CF00684 to my X-Mags and more. I have never needed to send one in. Granted I would hit you up at a tournament if you were there just to flash my software. But hey besides that my babies stay here. No need to send em off.

If it ain't broke don't fix it.

-ClassicMagger

[davidnj]

now AGD's tech support really doesn't stand out from any other manufactures.

It does stink that AGDs situation is forcing them into this move but at the same time I dont mind the move at all. I own a few mags, a cocker a tippman and some other random markers.

AGD- Never had to use their tech support
Cocker-Ha. Anything that went wrong with mine or a buddies cocker ran about 30-50 to fix.
Spyder-Never had to do anything major (I swear that thing is nothing more than a tube and a spring)
Tippmann-Broken parts replaced free for me by tippman (broken entierly thru my own tinkering at that).

So in my experience, I dont care that they did this. I feel bad that some people will have to pay 20 or so bucks to get their AGD marker fixed but I think the reality of the AGD valve is that nearly any problem can be fixed with a workbench, an o-ring kit, a few allen keys and a PC open to AO.org. If it goes beyond being able to do the repair yourself, I think $20 is more than fair to know that it will be done properly. I realize I dont touch on electro stuff but I cant since I dont own any electro markers.

So to end my rambling...I dont think it matters one bit that their tech support has increased in price. The sale of AGD markers might be lower than others right now but it isnt because of this change, they have a much larger image problem (or lack of image problem possibly) to deal with.